The Hardwood Floor Store staff have been so helpful even providing a finish that had been discontinued. Customer service staff have done their best to ensure our orders were met where possible
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered flooring with named day delivery for 9th March, with tradesmen starting 16th March. Changed work plans to ensure we were in for pallet delivery. Had to chase on the Monday to confirm o... Se mere
Incredible service! Whislt we haven't received our flooring yet, the service deserves a shout out. Samples arrived promptly and we were contacted after to see if we needed any help. Ashleigh went... Se mere
Rob in particular & all the team here at Hardwood Floor Store were amazing with our recent order. They have very good advise at hand over the phone and always happy to help. They also followup very... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Hardwood Floor Store has a wide range of carefully selected products backed by an unparalleled level of stock available for immediate delivery. With a huge range of amazing products and passionate team, Hardwood Floor Store are one of the fastest growing online flooring retailers in the UK, with design, brand & marketing key to our success. We offer: ★ FREE Samples on ALL OUR PRODUCTS with FREE delivery ★ High quality European flooring, at UNBEATABLE prices ★ The UK's largest range of Kahrs flooring ★ Unrivalled customer service - we are only a phone call away
Kontaktoplysninger
Unit 12 - 14, Oakwood Way, Carnforth Business Park,, LA5 9FD, Carnforth, Storbritannien
- 01524 481118
- info@hardwoodfloorstore.co.uk
- hardwoodfloorstore.co.uk
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The Hardwood Floor Store
The Hardwood Floor Store staff have been so helpful even providing a finish that had been discontinued. Customer service staff have done their best to ensure our orders were met where possible
Poor customer service
Ordered flooring with named day delivery for 9th March, with tradesmen starting 16th March. Changed work plans to ensure we were in for pallet delivery.
Had to chase on the Monday to confirm our delivery was coming today, to be told our order wasn't in stock. We now have to decide whether or not to take flooring we don't want to keep our date with our tradesmen, or wait a month for our ordered flooring to be in stock but face increased costs for cancelling our tradesmen so late.
Very, very poor to find this all out via us chasing. Whatever happens, we have to pay more money now or have flooring we don't want.
I would steer well clear of this company.
It was easy and simple ordering as they…
It was easy and simple ordering as they where helpful and had a variety of products to choose from they made the whole experience easy and simple stress free.
Personalised service
Sam offered a walk through service, attempted to match the colour we were after and offered endless free samples to get us to the right result at a competitive price. Certainly will use again.
Quick delivery
Our item was delivered quickly. We didn’t receive any delivery updates which meant we didn’t know when it was due to arrive but apart from that a good experience.
Service,packaging.info.materials.quote.f…
Service,packaging.info.materials.quote.follow up
Terrible terrible Ashton & Rose Brampton…
Ordered Ashton & Rose Brampton Herringbone and a year later the floor is in absolute shambles. We don’t wear shoes in the house and it’s chipped an everywhere, just moving the chair dents the floor. Waste of money the whole thing needs to be replaced!

Besvarelse fra Hardwood Floor Store
Cannot fault this company!
I ordered some samples for herringbone flooring from various online providers. This company sent the samples quickly and immediately followed up with calls to check re the samples and to see if I wanted a quote. I am a shift worker and would miss calls but Connor would re attempt contact until we could discuss properly. We discussed a price and he was able to work out a price that suited my budget and to be honest made it so that any competitor wouldn’t come close in terms of price but not at the cost of quality. The flooring I selected is really good quality and worth the cost but even better that Connor was able to sort out a deal for me too. Delivery was fine- arrived on a small pallet to my drive as described in the delivery terms. Flooring quality was great and easy to fit, built in underlay was a bonus on this flooring. I had two packs left and as I live fairly local I popped them back to the show room where Connor met me and accepted the return and refunded me for those. Overall a really positive experience and it’s so refreshing to receive great service. Hats off to Connor, he grafts to secure the deals but that to me said he cared about the business and wanted to give customers the best deals. For that, I would use this company again for any future projects.
Paying for delivery for no reason
There’s no point of me paying for delivery and the driver not deliver to my door. So I rather book with somebody that will.

Besvarelse fra Hardwood Floor Store
Good experience from start to finish
Ordered some samples from HFS and they followed up to see if there was anything they could help with. Great service, Sam in particular was very helpful and helped make the decision to go with flooring from them.
Flooring arrived promptly, delivered on a pallet exactly where it was needed, just need to get it laid now !
Connor dealt with my inquiry very well…
Connor dealt with my inquiry very well he had good product knowledge thanks
Kin

Besvarelse fra Hardwood Floor Store
My experience was this because I
My experience was this because I recived the sample damaged and I didn’t like what came out however I wanted to get a second copy of all damaged samples
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







