Harbor Freight Tools Anmeldelser 

This company routinely has missleading weekly ads.
They use these ads to try and upsell you there
Insider track club program.
This business practice should not be tolerated and I for one will not step foot in side there store again!
Besides that they sell a lot of low quality Chinese junk!

I was looking for 50 casters for some band props, and stopped into the Easley location. The cashier was extraordinarily helpful and genuine. He determined that they only had 7 casters at that location, and called the Seneca location to confirm they had enough. I waited while the cashier was on hold...handling other customers in line..multi tasking like a pro. He let me know those casters were in fact available in Seneca. When I arrived at Seneca, that cashier asked "are you the guy with the casters?" Casters were already boxed and taped for me when I got there (I did not expect that). She was fantastic as well. Their personality default setting was friendly and helpful , which is rare any more. Huge kudos to these kids and Harbor Freight

I purchase the Inside Track Club 2 different times. The problem is that when I go to purchase the members only deals, they are out of stock for the item that I want. I have complained about this a few times now and am in the process trying to get a refund the Members Only. When I call, I am told that because of the high-volume calls that they will call me back. That, so far has not worked after 2 attempts. So I called and waited for so one to answer and never did after a long time so had to hang up. I will never buy that item again nor can I recommend it to anyone else.

I bought an Icon socket and ratchet set. The quality is good except one major problem. The rachet does not have a socket release on it so I have to use a screw driver to pry off the sockets. Very frustrating and make the tool very difficult to use. I never would have bought it had I realized the socket release was missing

Harbor Freight credit are all incompetent idiots!!!
I bought a generator w/ a christmas promotion they were running....20% off, 24 month interest free and $50 store credit if i qualified.
Come to find, they didn't honor the promotion and charged me the interest.
F#@k harbor freight!!!

Shipping takes way longer than it should

My complaint concerns the restocking fee which I believe is policy for all Harbor Freight stores. The particular store where I made my purchase is in Port Charlotte, FL My issue with the return policy is that I was penalized around a hundred dollars for defective items; the Predator 4375 generator specifically. My initial purchase unit failed within 3 days, backfiring and then would not start. I returned this unit and the 2nd generator failed within 2 days, exhibiting the exact same issue; backfire and then no start up. I returned the generator and declined another replacement, I told the customer service person; why would I go through all that again? when he informed me of the restocking fee I protested and had the manager come out who confirmed the fee, and that there would be no exceptions made, in spite of both generators being clearly defective. I was irate at this point, what kind of business would put a customer through the pain and aggravation of returning an item twice, both of which were clearly defective, and then penalize them even further with an exorbitant restocking fee. Over the entire course of my life, having worked with many small gasoline engines, I have never seen even one fail, let alone two brand new units. I feel like there is something going on here, the random failure of these engines is just about inexplicable. Also there were items with the 2nd generator not present with the first. In any case I will close my credit account with them today and end anymore future business based on this experience.

I recently stopped at the Harbor Freight in Corsicana while traveling and overheard a manager loudly berating an employee. I later saw them in the next aisle and noticed the manager’s name badge read Tonya.

It was loud, rude, unprofessional, and uncomfortable to listen to—and I was not the only customer who heard it. I understand managers sometimes need to address employee issues, but there is an appropriate time, place, and way to do that. Publicly reprimanding and embarrassing an employee in front of customers is not it.

Tonya either needs additional training in leadership and professionalism or should reconsider whether management is the right position for her. The entire interaction left a very poor impression of this store.

⭐ If I could leave 0 stars, I absolutely would.

HARBOR FREIGHT — THIS IS NOT ACCEPTABLE CUSTOMER SERVICE.

I purchased a brand-new Predator 5500 generator from Harbor Freight, and within TWO WEEKS, it malfunctioned. I took it back to the store and exchanged it for another Predator 5500. Unfortunately, the second generator malfunctioned too.

At that point, I was completely done with the Predator 5500 and just wanted a refund. Instead, I was told the store couldn't process my return because of a mistake Harbor Freight made during the original exchange. So, once again, I was left having to deal with the consequences of someone else's mistake.

I contacted customer service, and I was told that if I shipped the generator back to them through UPS, I would receive a check in the mail THAT SAME WEEK.

I did exactly what they told me to do.

Harbor Freight has now had my generator for FOUR WEEKS.

I've called customer service SIX TIMES since they received it, and I still can't get a straight answer about why this is taking so long. Every time I call, I'm given little to no useful information. Now I'm being told that it could take 3 TO 8 WEEKS JUST TO MAIL MY REFUND CHECK.

Seriously?

I bought a brand-new generator. The first one failed. The replacement failed. Then, because of a mistake on Harbor Freight's end, I couldn't simply return it to the store. I followed customer service's instructions, shipped the generator back, and was originally promised my refund check that same week.

Now, FOUR WEEKS LATER, they still have my generator AND my money, and I'm being told I may have to wait another 3–8 weeks just for them to send the check.

That's potentially 12 WEEKS of waiting for money that should have already been refunded.

The defective generators are one thing — products can fail. What's completely unacceptable is how Harbor Freight has handled the situation afterward. The lack of communication, conflicting information, broken promises, and complete lack of urgency have made an already frustrating situation even worse.

I've been more than patient. I've called six times. I've followed every instruction they gave me. I've shipped their generator back to them. At this point, I just want the money I'm owed.

If you're considering spending your hard-earned money on a Predator generator, I strongly recommend doing your research first. My experience has been two defective generators, four weeks without my money, six calls to customer service, and still no refund.

Harbor Freight needs to do better. This is absolutely unacceptable.

Maria went above and beyond to help me find a replacement for my tool. She listened carefully, showed genuine concern, and made sure I was taken care of. Her customer service truly made my day. Thank you, Maria, for being so helpful and professional!

Saugus, MA.

This is a unAmerica company! Do not shop here. There product are cheap and they steal their customers money hiding it as restocking fees. The air compressor I purchased did not even last hour, so obviously I don’t want another one and they charge me a 20 percent restocking for a broken compressor. So they plan on restocking and selling to somebody else? You can’t make this stuff up. The staff don’t care about the customers. Call headquarters and they don’t care. The business needs to go out of business. We deserve better.

Bought a wheeled mechanics stool. Shortly after, the seat welds broke and the user was dumped on the floor. HF has a recall for this problem, but this stool, although made rhe same as the other ones was denied because of a SKU number difference. I compared our broken stool to the sample pictures in the recall notice, and saw no differences, and our stool looked like the sample recall picture. Both were broken at the shabby spot welds. So the HF SKU # is more important than consumer product safety. I Set it out for trash and after several days only a metal scrapper looked twice!
So much for the HF profuct quality and guarantees!

I purchased 2 Hercules cordless tools 16 yes ago and still going strong. Thank you for all good product....Kenneth Hebert.

Harbor Freight Tools in Fort Pierce has employees with Negative attitude, Lack Professionalism, No Common sense and Managed by Poor Leadership Skills.

I am a long-time customer and I used to believe this business ranked 5 stars based on decent products and prices. That changed on July 18th when I purchased a Pressure Washer. It was defective from the box. Upon returning it for an exact exchange, I was informed there were no more available in that model at that location. I was told that I could drive to another location and they "might" have one available for replacement. The other location is almost 30 miles away and I didn't have time to drive that far so I was given a refund that charged me $50 Restocking Fee. How can you charge a restocking Fee for a defective item which Will Not be restocked. I attempted to speak to the manager who was very dismissive and seemed bothered that I would question that policy. He stated that he could not deviate from the policy under any circumstances. I wanted an exchange, they could not provide one but still charged a loyal customer over a defective product. I contacted the Customer Service line and was told it was the policy, but the manager has discretion to over-ride and provide a full refund. They have lost many customers due to this as I have notified all of my family and friends of this issue.
Mr. Smidt, your company wasn't built on shabby or non-existent customer service, but it will be greatly harmed by it .

My son sent me to Harbor freight with a list. . the one in Orangeburg SC.could not get help, was told by one employee what I was looking for was on the back wall somewhere. Couldn't reach it. I went to the office I saw people in there.asked the manager for help. He literally got up and started screaming at me that they were getting ready for inventory and didn't have time to help.screaming this has to be done,we can't tell him them we had to help a customer. After that I just asked a customer if he could help me with the other stuff on my list. I will never go back to that store. I would rather pay double and travel 20 miles out of my way to some store that has customer service. And is polite and friendly. Shame on you for treating a senior lady that way.

Front drawer panel was broken in 2 places. I live 40 miles away in a small town. They told us to bring back after we had already put it together. They offer no discount or replacement part. I am 63 so loading would be a challenge, in addition to another 80 miles. I WILL NOT BE Shopping AT HARBOR FREIGHT EVER GAIN! I spent $200 there, no customer service.

They made a mistake on my purchase and tried to refund the gift card that I used. The gift card does now accept refunds and they said sorry nothing we can or will do about it.

Fix their shelf tags to be consistent with their coupon ads and (don't bait and switch like they did on the 11 inch plier set that are on sale now, one has coupon , the other one does not). This is not by accident. This is on purpose to trick the customer.
Two separate pliers look IDENTICAL? , but only one has a coupon in phone not on shelf. Shelf tag does not identify it whatsoever.
The consumer does not know he didn't get the coupon price until he looks at the customers receipt later on.
Thus , explaining why they're returned policy is so good. That makes sense.
PS, I HAVE BEEN IN RETAIL FOR FORTY YEARS, AND (I HAVE NEVER SEEN SHELF TAGS AND PRODUCT PLACEMENT, SO MISLEADING AND DECEPTIVE.IN MY LIFE)... I DARE SAY THERE HAS TO BE SOMETHING ILLEGAL ABOUT WHAT THEY ARE DOING. IF NOTHING ELSE , IT SHOULD BE LOOKED AT THOROUGHLY...

When i got there it was immediately bad. There was a big man blocking the door, eating something, and his pants were hanging down to his knees. I had to tell him to get out of the way. He went into the store. Then at checkout there he was sitting in a chair by the checkout register. He was belching loudly and I complained to an employee about him. The employee said they already talked to him, what does that mean ??? The person at the register was a supervisor and he looked scared to death, he was very nervous. I will not go into harbor freight in Huntsville Tx again, I no longer feel that i can safely shop there.