Happy Hot Tubs Anmeldelser 

After spending hours searching online for a replacement hot tub cover without success, I finally called Happy Hot Tubs and spoke with Ed, and that turned out to be the best decision I could have made.

Ed was extremely knowledgeable and took the time to explain exactly how to measure the corner radius properly. Within ten minutes I had confidently ordered a 7-foot cover. (Tip for anyone ordering: make sure you measure the corner radius correctly, Ed was brilliant at explaining how to do this.)

What impressed me even more was the delivery. It arrived just over 36 hours later. Fitting it took about 15 minutes and, incredibly, it actually fits better than the original cover that came with the hot tub!

A huge thank you to the team at Happy Hot Tubs for their exceptional service, friendly advice, quick delivery and very reasonable prices. It’s refreshing to deal with a company that genuinely cares about its customers.

I wouldn’t hesitate to recommend them.

We just had our Hotspring SX delivered and installed, and the entire experience with Happy Hot Tubs was excellent. We wanted to use a local company and we were not disappointed. The personal touch made all the difference.
A huge shoutout to James, who was brilliant to deal with. His communication was spot on from the start to finish. He kept us updated and made the whole process feel easy and transparent. A genuine good level of customer service
The delivery and installation crew were great, professional, and efficient. They took the time to walk us through the controls, and maintenance, so we felt completely confident before they left.
If you’re looking for a stress free experience and a team that truly delivers on their promises, ask for James at Happy Hot Tubs.

Having deliberated with the idea of purchasing a hot tub over a number of years, we finally took the plunge (pardon the pun). Recommended by both family and friends, we turned upon on a rather underwhelming wet and windy January weekend.

Coming from customer service related backgrounds, from the moment we met with Peter we knew we were in safe hands. Peter was happy to discuss all available options, ensuring we found the right hot tub, without any uncomfortable sales pitch or pressure.

Peter matched our enthusiasm throughout the visit, and went above and beyond to secure a timely delivery slot. Peter continued to make himself available to answer any questions and worked around our commitments when it came to pre installation site visit.

When it came to delivery and installation, James and the team (Krum and Lemarre I believe) were professional and efficient, taking the time to explain everything on-site before they left (which was an experience in itself due to our low water pressure). Patience never waned, which is a testament to their work ethic.

Since installation, Peter has remained in contact addressing any concerns, whilst providing key advice around water treatment.

A 5 star experience from start to finish. Thank you!

Lorna was fantastic from start to finish we absolutely love this hot tub. The seats are super comfortable, and the jets hit just right — great for relaxing sore muscles and melting away stress.

It heats up quickly and keeps the temperature steady, which is perfect when you just want to jump in and relax without waiting around. The controls are easy to use, and it’s surprisingly quiet, so you can actually enjoy the peace and quiet.

It’s honestly, one of the best purchases we have made — highly recommend it.

I had my first Spa Fresh visit last week and I have to say as a new hot tub owner I’m glad I took the additional service out. It certainly made my life easier and the service as always was first class. Rob was amazing, thorough and extremely patient with all my questions. Thanks Rob.

Really quick turnaround time, staff couldn’t have been more helpful. Delivery day went very smoothly, the team explained every to us and the website is great to check information as a reminder. Couldn’t be happier!

This was the first time I dealt with the company and was amazed at the help and courtesy given.
I ordered a replacement hot tub cover and was quoted a lead time of 4/6 weeks.
It arrived today in 2 weeks fantastic service.

I'm very satisfied with the service received from Happy hottubs. At the start of the process in the shop. James explained both the tub features and the processes involved in maintenance well which filled me with confidence to proceed. He undertook a site visit to ensure access was suitable etc and provided what I felt was honest opinions on what works best.
The delivery team worked hard and carefully moved the tub into position through my neighbours garden; completing the installation by talking me through the chemical monitoring etc. Since instalation someone has rung to ask how its going and James from the store has emailed to ask as well, so I do feel supported should i have any issues moving forward. I feel all aspects were professionally handled and have no grumbles.

I ordered a replacement custom sized pool cover which arrived when it was promised and is perfect. I supplied Ed with the measurements and positioning of straps etc and it fits like a glove, and looks great. I can thoroughly recommend Happy Hot Tubs.

Initially spoke to Gary at the Littlehampton branch. He was really superb and explained the relative merits of various of the hot tubs. Extremely knowledgeable and helpful. Chose a model and the installers were also excellent. Really can't fault the whole team - would thoroughly recommend.

Such happy people! Can't fault the Salesman Harry - he made my day - Confirmation of order, receipt for payment and confirmation of despatch all came the day I spoke with them.

I live in Guernsey and its usually so much hassle dealing with UK Companies regarding VAT issues and delivery - Harry had all the answers before I even asked the questions - such a welcome change from the usual hassle!! Fantastic prices and brilliant service I will definitely order my spa accessories from them again without hesitation,

I bought my Azure hot tub 2 years ago and have never regretted a single day since I bought it. The service and after care I have received from Rob who took over as manager from Tim at Alver Garden Centre has been second to non. The human factor definitely improves customer service and a friendly helpful approach goes a long way. Thank you today for promptly helping me out with my questions and my annual service is booked in.

Incredible service from Happy Hot Tubs on multiple occasions. Deliveries have been free next day, even coming earlier than expected when I ordered late on a Friday!
Also super sweet touch to receive a festive duck! :) Thanks HHT, I will definitely be returning for more chemicals etc for my hydrotherapy centre and have recommended you to all my friends with pools!

This is my second order from Happy Hot Tubs and I am so impressed with both the products and the next day delivery! Will def order again!

What a fabulous experience. Rob Savage the manager at the Gosport branch was fantastic, helped us explore the models and options, even came and measured our gazebo the same night!
Toby and his team delivered, fitted and set us up today and were courteous, and professional. They took us through the set up, hot tub menus and maintenance and we have full confidence in Happy Hot tub’s support going forward.. and has our first dip tonight.. simply thrilled and can’t wait to use daily going forward!

Been a long time customer of chemicals from Happy Hot Tubs but recently made the considerable investment in a replacement custom made Hot Spring Envy cover. This was half the price of the original Hot Spring cover. The assistance I received via a lengthy email chain getting the measurements just right was excellent and really appreciated. Though it took a while to come, understandably as it was custom made, it arrived today and fit my tub perfectly. Will be staying a Happy Hot Tub customer for a long time!

I was unsure what cover to go for for my hot tub. These lovely gentleman called me and we worked through some options looking at photos and measurements. They helped me select a quality product which fitted my hot tub perfectly. They gave me a discount and delivery was extremely quick, within 2 days. The excellent customer service sets these guys apart, coupled with extremely competitive pricing and prompt delivery. Well done Happy Hot Tubs - I’ll be back.

Excellent from start to finish, needed a new hot tub cover , Harry and Ed really helpful getting this sorted for me as it was made to measure in USA and shipped to me, came today they gave me advice on how to install, looks great thanks. Also their service team helped me with another matter with a fault I had with my tub.
Nothing too much trouble thanks again for all your help.

I have used Happy Hot Tubs in the past to order chemicals and accessories and have found their prices very competitive.
My last order was for a new cover, for which I had to send in measurements online. As a confirmation of some details I received a phone call from the company asking to qualify some of the measurements I had sent. I spoke to Harry, who was happy, cheerful and very helpful. We clarified the measurements and in due course my hot tub cover arrived on the day the company estimated. The cover was well packaged and protected. It was the delivery driver who was less than careful getting the package out of the van!
The cover fitted exactly. It is very well made and a perfect colour match for the tub. Care instructions were included.
Today, I needed to order some more chemicals and accessories online. Unfortunately, the points I had accumulated from previous orders had not been updated. I rang the company and explained that my account had not been updated and I was put through to Harry. As usual, helpful, cheerful and communicative. He sorted out my points discount by talking me through what I needed to do online. Job done, discount applied, order sent.
One of the great things about Happy Hot Tubs is the personal touch. When I phoned, someone answered straight away; not recorded message, no multi-option buttons to press, just a nice respectful voice at the other end. I was put through to Harry straight away and we had a nice chat(as we did last time) and he was excellent. What I also like is that I was treated respectfully as a customer. Both company employees used my surname. None of this 'can I call you ....' as if they were my best mate. Professional customer service make a world of difference to me. Thank you so much, Happy Hot Tubs

Rob provided me with plenty of options when looking for a replacement hot tub. The strobe model matched my expectations and pocket. The delivery and installation team were fantastic and
guided me through all the features of the new tub. An excellent experience all round, customer support and the service team make the dream work.