Been over a year as a customer and I’m so pleased with the care and support I’ve received from them. I spoke to Farhaad over the phone regarding my payment which for some reason my bank were declined... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
There an excellent company always. Customer service in on your updates through your monthly email on your weight loss nothing is to much trouble and I enjoyed there delivery well packaged and next day... Se mere
Virksomheden har svaret
Happen is a good company and all the members of the Happen Team are very friendly happy helpful and knowledgeable. I've been with them a few years now and i wouldnt go anywhere else.
Virksomheden har svaret
Farhad was very helpful. And for his service and kindness supose to be 5* Unfortunately.... the 3* come to the point, that there is no possible to see the price you have to pay, also that is n... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support — not automated interactions — and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If you’re looking for trusted, supportive care from a team that genuinely puts people first, we’d love to support you on your journey.
Kontaktoplysninger
Storbritannien
- help@happen.co.uk
- happen.co.uk
3,9
God
1 t anmeldelser
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Fantastic service for HeMed
Fantastic service for HeMed, very good support throughout my weight loss journey. Staff are always happy to assist with any issue. Just spoken to Rosslin who couldn't do enough for me and my circumstances. Thank you, Mike
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Mike,
Thank you so much for your fantastic 5-star review, Mike.
We’re really pleased to hear you’ve felt well supported throughout your weight loss journey, and that our team has been able to help whenever you’ve needed it. It’s especially lovely to hear that Rosslin was so attentive to your circumstances – we’ll be sure to pass your kind words on.
If there’s ever anything more we can do to support you, we’re here to help.
Kind regards,
The Happen Team
I called with a query and spoke to Farhaad
I called with a query and spoke to Farhaad. He was most helpful and knowledgeable. He arranged for me to have a call back and true to his word I received the call within the half hour.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Arlene,
Thank you so much for taking the time to leave this 5-star review.
It’s great to hear that Farhaad was both helpful and knowledgeable, and that the promised call back came through within half an hour. We really do aim to be reliable and responsive, so it’s encouraging to know this matched your experience.
Thank you again for choosing us - if you need anything further, we’re always here to help.
Kind regards,
The Happen Team
i speak to Farhaad hes very friendly…
i speak to Farhaad hes very friendly and help me thank you for your help
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Arezoo,
Thank you so much for your 5-star review!
We’re really pleased to hear that you had a friendly and helpful experience speaking with Farhaad. We’ll be sure to pass your kind words on to him.
Kind regards,
The Happen Team
Be ready for faffing around!
Firstly, the gals that I corresponded with were very friendly and wanted to help. However, the departments do not communicate with each other at all. My first delivery wasn't delivered and had the rigmarole of getting it redelivered and then I tried to get the next one pushed back so I didn't receive it too early and the payment was took and the delivery organised anyway. When I tried to sort the delivery again it was even more of a faff than the first time. Not worth the hassle!
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Yasmin,
Thank you for taking the time to share your feedback, and we’re really sorry that your experience has felt so frustrating.
We’re glad to hear you found our team friendly, but we recognise from your comments that the process around communication and deliveries hasn’t been as smooth as it should be. We’ve requested more information regarding your specific case so we can fully understand what went wrong and learn from this.
Please don’t hesitate to reach out so we can review this in detail and see if there’s anything we can do to put this right for you. You can contact us by phone on 0333 004 0020 or by email at help@happen.co.uk.
Kind regards,
The Happen Team
Nadine was very helpful and took time…
Nadine was very helpful and took time to help and explain everything. Thank you so much
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Jacqueline,
Thank you so much for your lovely 5-star review!
We’re delighted to hear that Nadine was so helpful and took the time to explain everything clearly. We’ll be sure to pass your kind words on to her and the rest of the team.
We wish you all the very best on your journey and we’re here for you every step of the way.
Kind regards,
The Happen Team
Answered promptly
Answered promptly, sorted the problem out. However was difficult at times to understand due to speech clarity- but took the time to repeat and was polite
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Dingelly,
Thank you for your review and for your honest feedback.
We’re really pleased to hear your query was answered promptly and the problem was resolved, and that you found the adviser polite and willing to repeat information. We also appreciate you highlighting the difficulty with speech clarity – feedback like this is very helpful, and we’ll use it to continue improving how we communicate with our patients.
Kind regards,
The Happen Team
I received great customer service
I received great customer service, and Farhad was very helpful, friendly, and professional. I’m very happy to stay with them. The whole team is supportive, easy to communicate with, and always willing to help. I really appreciate their excellent service.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Tanzina,
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you received great customer service and that Farhaad was helpful, friendly, and professional. It’s also lovely to know you find the whole team supportive, easy to communicate with, and always willing to help.
We truly appreciate your kind words and your continued trust in us.
Kind regards,
The Happen Team
They took time to review the records
They took time to review the records
Couldn’t reach anyone online or by telephone
They took 24 hours to review each issue, something that could have been resolved in one day. It’s like they only work between 10-12 hence the calls at that time only. Furthermore the website didn’t work the whole weekend so I couldn’t upload anything. It’s very condescending to imply that the delay was my fault. If the website was working I would not need to call you! When I do call the message should be that we are closed for the weekend not hold on someone will be with you shortly and then you hold for a while then told we are too busy.
Does the website also not wrk at the weekend 🙄
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Patricia,
We’re sorry to hear you were unhappy with your experience.
We have since spoken with you by phone to discuss your feedback. As confirmed during our call, your order has been cancelled and the payment voided.
You explained that you had tried to contact us over the weekend; as we discussed, our service is closed on Saturdays and Sundays, and this is stated on our website. From Monday onwards, our team spoke with you on multiple occasions to obtain some missing information so that we could safely complete your review.
We understand this felt like too much hassle and this led you to cancel your order. However, we do need to make sure that all documents uploaded can be fully validated, not only to meet clinical guidelines but also to ensure your safety.
We’re sorry that your experience with us did not meet your expectations, and we appreciate your feedback as it helps us to improve our service. If you would like to discuss this further, you can contact us on 0333 004 0020.
Kind regards,
The Happen Team
The email address I gave is not…no contact number
The email address I gave is not working.I messaged yesterday. I have no pin so asked for it to be sent to Outlook email or my mobile no response! Messaged agin this morning as it will be redelivered today. No response. No contact phone number. Awful service do not use the company
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Cath,
Thank you for taking the time to share your feedback, and we’re sorry to hear about the difficulty you’ve had getting in touch.
We have attempted to reach out for some further information so we can locate your file and look into this properly, but we’ve not yet received the details we need. Please do give us a call on 0333 004 0020 so we can review your order, help with your PIN and contact details, and resolve this as quickly as possible.
Kind regards,
The Happen Team
Do not waste your time with this pharmacy
I ordered mounjaro on 24/07, was dispatched and out for delivery on 28/07. This pharmacy use DPD, they notify you on the day of delivery with a 1 hour delivery window and a pin, which you MUST be in for and provide the pin. If you are at work/out DPD return the order to the pharmacy. I had read previous reviews so was aware of this, so I arranged for it to be delivered to my friends house as she works from home. DPD did not come to her door, so it was sent back to the pharmacy. There was no way to prove this so I had to pay a further £20 redelivery fee (outrageous). It was then back out for delivery again on the 05/08, and once again DPD did not come to the door. This time they supplied a picture which I had no idea where the location in the picture was, it was not the delivery address. Called the pharmacy they told me it would be sent back to them again and I’d have to wait for it to be redelivered. Then this morning (06/08) it turns up. The box it was delivered in was unsealed, so anyone could have opened it and helped themselves to the medication. All in all a very disappointing experience. I would not recommend this company.
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Amy,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about the issues you experienced with your delivery.
We’ve looked into this and would like to share what we found. Your order was dispatched on 27/07. On 03/08 you contacted us to let us know that the delivery had not been attempted to the correct address. We reviewed the GPS coordinates, which showed the delivery did match your shipping address at the time. You mentioned having a Ring doorbell, and we offered to waive the £20 redelivery fee if you were able to provide evidence of the delivery not being attempted correctly. Unfortunately, you weren’t able to share this with us, so we updated the address and arranged a redelivery - as per your request.
The redelivery was missed on 05/08, but the order was successfully delivered on 06/08.
Regarding the £20 redelivery fee, this covers the cost of the parcel being returned, reprocessed, and dispatched again. We keep these costs separate so we can continue to offer our medication at the lowest possible prices for all customers.
We're really sorry for the frustration this caused, and we’d love the chance to discuss it further with you. You can reach us anytime on 0333 004 0020.
Kind regards,
The Happen Team
I cancelled my order BEFORE it was…
I cancelled my order BEFORE it was dispatched and received an email confirming this with a refund 5-10 days stated. In the meantime, I ordered a pen from a different supplier. 6 days later I received email to state that the original meds were despatched at my request. Don’t think so! Dispute raised with my bank and no sight of refund. I will take this further if necessary
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Ros,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We have looked into this and would like to provide some clarity. Your order was placed on 12/07 and was validated and passed to our clinicians for prescribing. The clinicians then placed the order on hold to complete a quick check with you regarding your medical history, to ensure the medication was safe and suitable for you.
A refund was requested on 21/07, and we confirmed this would be processed, with the refund taking up to 10 working days depending on your bank’s processing times. Within this time frame, you spoke to the pharmacy on 27/07 via telephone, confirmed all necessary details, and confirmed you would like to proceed. As the necessary checks had been completed and the medication was subsequently prescribed, dispensed, and delivered, we were unfortunately no longer able to process the refund.
As prescription-only medication cannot be returned or reused once dispensed, we were unable to issue a refund at that stage.
You can reach us directly on 0333 004 0020 if you’d like to discuss this further.
Kind regards,
The Happen Team
Very poor company if it exsists at all
Very poor company if it exsists at all, kept sending emails, but after 3 weeks, no medication, no refund and I have to restart with another company on a lower dose because these people scammed me of over £200.
I am now looking to a small claims court for a refund.
It's a house that is derelict down in Bolton as the PDF from the bank shows a picture of the premises on Google maps.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Lynne,
We’re sorry to see that you have shared further concerns and we appreciate you taking the time to provide your feedback.
We would like to reassure you that Happen is a genuine regulated provider. We are unsure where the information regarding our location in Bolton has come from, as this is not accurate.
More information about Happen and our team can be found here: https://happen.co.uk/about-us
We understand that you have been unhappy with the outcome of your request and we have already reviewed your concerns regarding your treatment and refund. As previously explained, treatment decisions are made by our clinical team in line with prescribing guidance and patient safety requirements.
Your refund request is being processed in line with our procedures, and we remain happy to assist with any further queries you may have. Please contact our team directly at help@happen.co.uk so we can continue to support you.
Kind regards,
The Happen Team
I had an awful experience with this…
I had an awful experience with this company. The Customer Service Adviser, was very cheeky, rude and aggressive. He refused to listen to me and asked me not to raise my voice. I had not raised my in any way. I stated why I was unhappy with the service. Appalling experience. Called at 17.39 on 4th August 2026. Please listen to this call recording.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Jane,
Thank you for taking the time to share your feedback - we're really sorry to hear about your experience, and we completely understand how upsetting this must have been.
The level of service you’ve described is absolutely not the standard we want for our patients, and it’s something we’ve taken seriously. Our management team has tried to reach out to you directly to talk things through and understand exactly what happened. We’d really appreciate the chance to put things right for you.
You can also reach us anytime on 0333 004 0020 - we’re here to help.
Kind regards,
The Happen Team
Fahad has been very helpful throughout…
Fahad has been very helpful throughout the process.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Mehr,
Thank you for your lovely review!
We’re so pleased to hear that Fahad has been able to support you throughout the process and provide helpful assistance. We’ll be sure to pass your kind words on to him.
We really appreciate you taking the time to share your experience with us.
Kind regards,
The Happen Team
Good customer service received a call…
Good customer service received a call from Farhaad who cleared the issue straight away very helpful and pleasant.
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Liz,
Thank you for your kind review! We’re so pleased to hear that Farhaad was able to help resolve your issue quickly and provide the support you needed.
We’ll make sure your lovely feedback is shared with him. Providing helpful and friendly service is really important to us, and we appreciate you taking the time to share your experience.
- The Happen Team
Farhaad thank you for your help for to…
Farhaad thank you for your help for to make my life more better day after day.
2. august 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Fatima,
Thank you so much for your lovely review! We’re really pleased to hear that Farhaad has been able to support you and make a positive difference.
We’ll be sure to pass on your kind words to him. We truly appreciate you taking the time to share your experience and we’re grateful to be part of your journey.
- The Happen Team
Would not refund me — my bank had to threaten them for a chargeback.
I ordered on a Saturday [correction: Friday], and within an hour [correction: Next day, Saturday]. I cancelled via email as my doctor had advised me not to take Mounjaro. This was well before the clinical review and prescription issued.
Then I received an email on the Monday saying the order had been dispatched; and an email from Happen stating:
" We have carefully reviewed your refund request in consultation with our Cancellation Team.
Unfortunately, on this occasion, we are unable to provide a refund. This is because your request was submitted after the cut-off point, by which the prescription had already been processed. As outlined in our Terms of Sale found on our website, which you agreed to upon engaging our services, refunds cannot be issued once the prescription process has begun."
I rang to point-out I had cancelled well-before this point, and a very rude man on the phone said (in effect): "We don't check our emails at the weekend (!), and so tough, we are not going to refund you, and to dispose of the medicine when it arrived".
So I had to contact my bank for a charge-back, and 2 weeks later, after my bank had threatened them, they refunded me.
So watch-out for this lot at Happen, and their sharp practice trying to bully their customers. Go elsewhere, as there are plenty of other suppliers. They have a low review rating for a reason.
EDIT:
They have not refunded me yet; Barclays Bank are disputing it with them. But Barclays have refunded me temporarily, as I have such a good case.
I ordered on Friday 10th July and cancelled on Saturday 11th July @ 15:31 via email.
On Sunday 12th July @ 20:56, Happen emailed me to say my prescription had been issued. This is clearly AFTER I have cancelled.
The laughably claim below that they "do not operate" over the weekend; and yet they were issuing prescriptions on a Sunday. If you are not reading emails "at the weekend", then that does not invalidate my cancelation on the Saturday.
On one of the leading GPL-1 price-comparison websites, Happen have the 2nd joint lowest Trustpilot score out of 69 pharmacies, and now you know why.
I have all the email evidence, that I will forward to Barclays Bank if necessary. If that does not work, I will issue a County Court Summons to get my money back.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Peter,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We understand this has been a frustrating situation for you. To provide a little clarity, your order was placed on a Friday evening (10/07), your documents were uploaded by yourself, and our team validated these. Once validated, your order was passed to our clinicians for prescribing. As part of this process, a clinical check of your medical history is completed to ensure the medication is safe and suitable before a prescription is issued. In this instance, the clinicians found you were eligible and the order proceeded to prescribing.
You then sent an email over the weekend requesting cancellation, as your doctor had advised against taking the medication. However, as clearly outlined on our website, our customer service team do not operate over the weekend, and our opening hours are displayed for our patients to view. Unfortunately, because the order had already been prescribed, in line with our Terms of Sale and the regulatory guidance surrounding prescription medication orders, refunds cannot be issued. The order was then delivered to you.
We’re sorry that you remain dissatisfied, and we’d really welcome the chance to discuss this further. You can reach us directly on 0333 004 0020.
Kind regards,
The Happen Team
Cold-chain medicine, three hours’ notice, no delivery options
Happen ships a refrigerated prescription only medicine with no dispatch notification and no advance delivery date. You find out on the morning, with a one hour window a few hours later.
Because the delivery require a PIN, DPD disables every alternative - no pickup shop, no neighbour, no reschedule. I checked.
So the temperature integrity of a prescription medicine rests entirely on whether the patient happens to be home. Miss it, and your medication goes back to a depot.
Happen clearly assume every patient is a hermit sitting at home waiting for deliveries and never have a reason to leave the house.
Happen chose this service level. Notify on dispatch, give a date in advance, enable pickup diversion for cold-chain orders. None of that is difficult.
Until they do, assume you will be dropping everything to catch the DPD van.
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi H,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand that receiving refrigerated prescription medication requires careful planning, and we appreciate the importance of ensuring your medication arrives safely.
We do offer Royal Mail as an alternative delivery option for patients who require more flexibility.
However, due to the nature of cold-chain medication, this option does come with additional risks around delivery handling, security, and timing. This is why DPD is our standard courier service, as it provides a tracked and secure delivery service, delivery notifications, and a one-hour delivery window to help ensure medication is received safely.
We have attempted to reach out to obtain further details, particularly regarding your specific order, so that we can investigate this properly. Unfortunately, we have not yet received any further information.
Please feel free to contact our team at help@happen.co.uk, and we would be more than happy to look into this further and review your individual circumstances.
Kind regards,
The Happen Team
Farhaad rang me asking for further…
Farhaad rang me asking for further information. He was very pleasant and understanding of mistakes I had made and rectified them.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Deborah,
Thank you very much for your 5-star review!
We’re really pleased to hear that your call with Farhaad was pleasant and that he was able to understand and help rectify the mistakes. Supporting our patients clearly and kindly is very important to us.
We will be sure to pass your lovely feedback on to Farhaad and the team.
- The Happen Team
No mounjaro no refund
I ordered my mounjaro beginning of July, after phone call and being excepted, it went for review 6th June. Still not got it. They didn't tell me I'd be phoned by some company so didn't answer as don't answer people I don't know. Anyway decided to cancel but said I couldn't. Still waiting for mounjaro and nearly August. Have e mailed no response so far. Should have went back to juniper. Really disappointed. They have now cancelled my mounjaro, il await my refund.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Happen
Hi Jacqueline,
Thank you for taking the time to share your feedback. We're really sorry to hear about your experience and completely understand the frustration this has caused.
Just to give a little more clarity, the delay in receiving your medication is because our clinicians needed to place your order on hold to review your medical history, making sure prescribing was safe and suitable for you. They have still not heard from you.
We did let you know about this, and as we understand lots of people do not like to answer unknown numbers, we shared the contact details for our pharmacy team so you could get in touch when it suited you.
We've tried to get in touch to chat this through with you, and we’d really love the chance to put things right. You can reach us on 0333 004 0020.
Kind regards,
The Happen Team
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