J'ai commandé une housse de couette en lin et deux taies chez Hansø Home. Le colis est arrivé en quatre jours, bien emballé, et le lin est encore plus doux après le premier lavage. Je repasserai comma... Se mere
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Se, hvad kunderne siger
My experience with Hanso Home ended without installation of a pergola, but rather with the successful return of the pergola that would not fit. Princess worked very hard to assure that installation w... Se mere
Virksomheden har svaret
I had specific questions, first using CHAT on website and then with a real person. What does it weigh, how do you mount to a raised deck securely, etc. My questions were answered, I received callbacks... Se mere
Virksomheden har svaret
I'm so excited! I just ordered my Hanso Pergola with accessories. It was a great deal! I shopped two other pergola manufacturers and even the cheaper made ones ended up costing more. Craig put my or... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
#1 America’s Most Popular Pergola Brand At Hansø, our mission is to redefine outdoor living with a commitment to quality, craftsmanship, and innovation. We strive to elevate the outdoor experience by offering meticulously designed aluminum pergolas that blend Scandinavian-inspired aesthetics with American quality.
Kontaktoplysninger
1007 N ORANGE ST. 4TH FLOOR 401, 19801, Wilmington , USA
- +1 760-280-6099
- support@hansohome.com
- hansohome.com
4,4
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Everyone we spoke with had our best…
Everyone we spoke with had our best interest as their goal.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hansø Home
We're glad you felt taken care of - it's what we aim for with every customer. Enjoy the new space!
The posts were mislabeled that lead to…
The posts were mislabeled that lead to unnecessary delay in proceeding with erecting the 13x19 pergola, plus there were 2 miscellaneous Hardware parts missing that had to be shipped and received just in time to finish the pergola. Overall the engineering and the instructions made it relatively easy to assemble. When it rained with the louvers closed there was water overflowing down from the center of the middle overhead beam even though the post gutters were working as expected, so that is a disappointment that needs a remedy of some kind!
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Hansø Home
Thank you for your honest feedback - I'm glad the assembly was relatively easy, but I'm truly sorry for the delays caused by mislabeled posts and missing hardware.
Regarding the water overflowing from the center beam when the louvers are closed - I would like to look into this personally to determine what remedy we can offer. We have also reached out to you directly via email to discuss this further.
Best regards,
Martina, Brand Reputation Specialist
So far the process has been very easy…
So far the process has been very easy to configure and order our awning. Will update as we go through the process of delivery and installation.
28. april 2026
Besvarelse fra Hansø Home
Thank you for the kind feedback, we're glad the ordering process went smoothly for you. We look forward to hearing about your delivery and installation experience as well!
Very well made
Very well made. Very easy to assemble. Packaged very well. Makes a great addition to our yard.
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Hansø Home
Thank you, we're so glad it came together smoothly and found a good home in your yard!
I was called several times by the…
I was called several times by the salesperson and he was friendly but very demanding on immediate confirmation on sale. I have been researching this product for over a year and was interested but not impressed buy the pushy sale.
15. april 2026
Besvarelse fra Hansø Home
I’m very unhappy to see this comment and I’m sorry that you felt our salesperson was pushy and demanding. We’ll take prompt action to review what happened, understand why this approach was used, and clarify whether that was even the intention.
I’m also reaching out to you by email to ensure we update your marketing preferences so this does not happen again. Once again, I sincerely apologize for the experience and appreciate you taking the time to share your feedback with us.
Best Regards
Vlad, Head of Operations
From the first contact all the way…
From the first contact all the way through to ordering and providing installation details Kyle and Hanso have been excellent.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Hansø Home
Thank you for saying that. It really means a lot to us.
Kyle will be so happy to hear you felt well taken care of - from that first conversation all the way through to the installation details.
We're really glad you chose Hanso Home. If anything comes up, just give us a shout. We're here for you.
Hope you get so much joy out of your new outdoor space.
Best,
Martina, Hanso Home.
SOOOO FRUSTRATING!!!
This experience has been so frustrating. My company is adding a pergola to our courtyard. My boss said to get it from here. My sales person was very responsive at first then he must have left the company and suddenly I was alone in the process. Every time I called customer service they said, "10-14 weeks" as in "Take your best guess!" and sent emails saying "we'll alert you every step of the way!" Baloney. Today (13 weeks), I called and they said "Oh it's shipped!" What in the world?! That seems like something you should have told me! Their carrier should call next week to arrange delivery. I hope they do but I am livid about this total and complete lack of communication. I am using my personal email with this review so my company doesn't have a target on their back for some reason. I can take the heat.
UPDATE MAY 4, 2026
This has gone from bad to worse. Hanso offered their Hanso guaranteed professional installation for the same price my landscapers would install including all their warranties, etc. I took them up on it.
I have been left with four pillars that, while the protective stickers are still on, were anchored into four concrete footings of various shapes and sizes, not level with my pavers. My beautiful courtyard is ruined with this pergola installation.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Hansø Home
Thank you for taking the time to leave this review - and for being direct. You deserve a direct response in return.
First: I am sorry. Not a scripted apology - a genuine one. Losing your point of contact mid-order without a proper handover - that is a communication breakdown on our end, and I own it fully.
You held up your side: you placed the order, you followed up, you stayed patient for 13 weeks. We did not hold up ours in keeping you informed.
On the substance: your order is shipped and the carrier will be in touch to arrange final-mile delivery. That part is on track. But the journey getting here should have looked very different - proactive updates, a clear point of contact after your salesperson left, and a call from us the moment your order shipped. None of that happened, and I understand why you are frustrated.
Our system is designed to notify customers at every stage - warehouse processing, dispatch, tracking details. If that chain broke down for your order, I want to understand exactly where and why, because this should not be a pattern any customer experiences.
Please reach out to me directly at vladyslav@hansohome.com - I will personally make sure your delivery goes smoothly from here, and I want to understand the full picture of what went wrong on your order so we can fix it at the root.
Vladyslav Lytvynenko
Head of Operations, Hanso Home
I don't typically leave feedback but I…
I don't typically leave feedback but I feel my experience to this point deserves one. I have wanted to build a sheltered area next to my garage for awhile now. When I saw their ad on YouTube I was intrigued. I checked out their website and had questions. Sent emails that were answered quickly. One phone call later and I have all my questions answered. I'm now in their manufacturing que. I provide an update once it is installed
14. april 2026
Besvarelse fra Hansø Home
Thank you for sharing this!
We're so glad our YouTube ad caught your eye and that our team was able to jump in quickly with answers when you reached out. It's exciting to know you're now in our manufacturing queue, and we can't wait to see your area come to life.
Please keep us posted once it's installed - we'd love to hear how it all turns out. Thanks again for trusting Hanso Home with your project!
Customer Service Kyle
I spoke with Kyle in Hanso customer service and he was excellent! Due to the HOA denial due to color, I had to change the order to reflect a color change. He was professional, kind and very helpful. Also, even though it is still early in the process, thanks to Hanso for allowing me to change the order!
31. marts 2026
Besvarelse fra Hansø Home
Thank you so much for your wonderful feedback! We're thrilled to hear that Kyle provided you with excellent service and made the color change process smooth and stress-free. HOA requirements can be tricky, so we're glad we could help. We'll be sure to pass along your kind words to Kyle. We appreciate your trust in us and please reach out anytime you need us!
Payment and Delivery Issues
I placed an order with a sales representative. He offered split payments: the first payment was due at the time of the order, and the second payment was due when the order shipped. A week later, I received a request for the second payment, which I paid, but then they disappeared. Nobody responded to my numerous requests for updates on the delivery date.
After sending several emails, another customer service representative confirmed that my order was still in the manufacturing stage and wouldn't ship for another 10 to 14 weeks. I canceled the order, and they assured me that I would receive my refund within 14 days.
25 days have passed, and my refund has still not been processed by Hanso. According to customer service, they have a limit on the number of refunds they can process each week, and there is no information on when my refund will be handled. This was a purchase of over $16,000. Ridiculous.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Hansø Home
Thank you for bringing this to our attention. We want to start by sincerely apologizing for the experience you've had.
To be direct: the delays in communication, the lack of clarity around your delivery timeline, and the delay in processing your refund are not the standards we strive for.
We have reviewed your case, contacted you directly, and followed up with our finance team to ensure your refund is handled as quickly as possible. We have also taken proactive steps to offer the best possible resolution and are committed to seeing this through.
Thank you for your honesty.
Wrong information provided while…
Wrong information provided while ordering the product .
Forcing to pay whole amount before get the product delivered which is completely opposite what the sales person said while ordering.
John Paul was the sales person who provided the wrong information and broke the customer trust.
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hansø Home
We’re very sorry to hear about your experience and truly appreciate you taking the time to share your feedback.
Your comments regarding the sales communication, including your interaction with our team member, are being taken seriously and will be carefully reviewed by our team.
We would really like the opportunity to look into your case further and make things right. Could you please contact us directly with your order number at +1 760-621-7960 or at support@hansohome.com? Our team will prioritize your case and work toward a resolution as quickly as possible.
Thank you again for your feedback - it helps us improve our service.
Professionalism
Laura and her group are very professional and knowledgeable to coordinate
Specially Raph, Ken and Kyle
Thank you for your hard work
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hansø Home
Thank you for the wonderful feedback! We're so glad Laura, Raph, Ken, and Kyle provided you with professional and knowledgeable support. It's always a pleasure to know our team made a positive impact!
Ken was great and solved my problems…
Ken was great and solved my problems right away. Looking forward to working with you guys
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Hansø Home
Thank you for the wonderful feedback. We’re so glad to hear Ken was able to take care of everything quickly for you.
We truly appreciate your support and look forward to working with you as well!
Hanso Customer Support
Every step of the way a knowledgeable Hanso representative has been able to guide my wife and I through the process. Specifically, Kyle from Hanso has done a tremendous job with communicating with us and providing exceptional customer support. Our pergola hasn't arrived yet, but if the support we've received in the past is any indication of what is to come; I'm sure it will be above expectations.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Hansø Home
Thank you for sharing your experience! We're really glad to hear that our team has been able to guide you and your wife through the process. It's great to know that Kyle’s communication and support made a positive impression.
We truly appreciate your trust in us and look forward to delivering a pergola that meets your expectations. Thanks again for taking the time to share your feedback.
Kyle in customer service did a great…
Kyle in customer service did a great job at getting me a promotional discount. He said he would get back to me in 24 hours with updates and he did. I was in sales most of my career and I know the importance of keeping the customers updated with prompt, courteous information.
I would recommend Hanso to my friends.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hansø Home
Thank you for the kind review! We're glad to hear Kyle was able to assist you and keep you updated throughout the process. Providing timely and courteous communication is something we truly value, so it’s great to know that stood out to you.
We also appreciate your willingness to recommend Hansø to your friends. If you’re ever interested, we do have a referral program available, feel free to reach out to our team, and we’d be happy to share the details.
Thanks again for your support!
Customer Service is great
From the moment I contacted them, they were responsive; every phone call was answered by human and every email got response. The team was friendly and knowledgeable. Kyle did a good job resolving order issues I had.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hansø Home
Thank you for your wonderful feedback! We're really glad to hear that you had a smooth and positive experience with our team.
It means a lot to us that you found the process responsive and stress-free. We truly appreciate you taking the time to share your experience.
Great product
Great product was a straight forward assembly process. It was heavy (13x19) but very solid once assembled. Percision milling and quality hardware made a solid assembly.
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hansø Home
Thank you for your kind feedback! We're glad to hear you had a positive experience and that the assembly process went smoothly.
We truly appreciate you taking the time to share your thoughts and are happy to know you're enjoying the product.
Kyle has been wonderful to work with…
Kyle has been wonderful to work with regarding my request to have Hanso send replacement speakers. I received white bluetooth speakers rather than the dark gray (to match my pergola) which I had ordered and Kyle has been in touch with me, asking for photos and additional information so that he can get my issue resolved. I really appreciate Kyle's tenaciousness, kindness and attention to this.
14. januar 2026
Uopfordret anmeldelse
Hello!
Hello!
My name is Maeve Rochford, I have owned my restaurant & bakery for 16 years- and the time came for expansion. I ordered a custom pergola in August- the next week I diagnosed with Stage 1 Colorectal Cancer and told my Kidney Disease MPGN was back and I was in stage 4 failure. I had surgery the very next week- my salesman Raul was so understanding and told me focus on my health. Then I get the news I need more surgeries and this will be a while of health changes.
Ken was so helpful- in finding my order , being patient on the phone , letting me know what could be refunded- how it would be refunded- made sure I received an email- waited till I was all squared away, I have surgery now on the 22nd of December, the anniversary passing of my dad is the 21st and I own a restaurant so literally we loose money from Thanksgiving to next week- the. Hopefully is all comes back covered in elf glitter-
I can tell you this is by far the worst year of life - health wise obviously but also daily stress, daily changes, products changes, tariffs, I have felt the world on my shoulders-
So to cancel the one thing I was looking forward to - the big expansion- broke my heart. But honestly Kens help and kindness restored my faith in humanity, made me feel it’s somehow all going to work out — and I might only have like 100k followers by I’m going to tell all of them what an amazing coming you all are- and as soon as body gets its act together o building that expansion and your pergola will be first!!
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Hansø Home
Maeve, thank you so much for sharing your story with us. We are truly humbled by your words.
First and foremost, we are so sorry for everything you’ve been carrying, your health journey, your loss, and the immense pressure of running a business during such an incredibly difficult time. What you’ve been facing would test anyone, and we admire your strength more than we can put into words.
We’re grateful to hear that Raul and Ken were able to support you with the care, patience, and understanding you deserved. Knowing that Ken’s kindness helped bring even a small sense of reassurance during such a heavy moment means everything to us. That is exactly the kind of human connection we strive to show, especially when circumstances go beyond an order or a product.
Your trust, your generosity, and your intention to come back when the time is right truly touch our hearts. Please know that when you’re ready, whenever that may be, we’ll be here, cheering you on and ready to support that expansion you’ve worked so hard for.
We’re wishing you strength, healing, and brighter days ahead. Sending you our very best as you move through the weeks to come—you’re not alone, and we’re rooting for you every step of the way.
The salesperson was very knowledgeable
The salesperson was very knowledgeable. He answered my questions and helped me with the order process.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Hansø Home
Thank you so much for taking the time to share your experience! We’re really glad to hear that our salesperson was knowledgeable and able to answer your questions while guiding you through the order process. We truly appreciate your feedback and your trust in us, and we’re always here if you need anything further.
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