Hansø Home Anmeldelser 

Raymond was knowledgeable and answered all our questions.

Senior sales Advisor Ray was great to work with, accommodating and kind. Knowledgeable and professional. Now that the order is placed I’m excited and hope the customer service continues to be excellent. Looking forward to receiving a quality product and leaving another great review hopefully.

Craig Haynes from your team was very helpful

It was easy to do business Hanso. After speaking with Ray he gave me the information that helped clarify some questions I had about options/models.
When I placed my order he was also able to split my payment between two credit cards.
The only negative was I had to submit a second email to get a response on one of my questions.

Ordered over the phone because I had some questions. Questions were answered and ordering went well. Takes a long time to receive order but looking forward to receiving it.

One of the worst experiences me and my family had to deal with (and still currently dealing with). I opted for Hanso despite their competitors advantages because I assumed purchasing a "premium" product that cost me over $23k that I will be receiving premium service. I purchased two pergolas June of LAST year and I still do not have a fully functional product. Hanso admitted to me they didn't send all the necessary parts to complete my order and after numerous attempts for an update they have stopped all communications with me. Me being naive, patient and understanding customer, I believed their word and waited for an update but this seems this was all just a strategic ploy on their end to delay enough so I wasn't able to file a dispute with my credit card company (joke is on them though). I would highly recommend to look else where to spend your hard earned money and this isn't coming from a place of anger, but just do your research. Theres plenty of horror stories on reddit and there is 100% better and more affordable products out there. If you're spending a lot of money on a product, customer service and support is as important as the product itself!

UPDATE (6/10): It has now been 15 months since my initial purchase. Following this review, the Brand Reputation Manager stepped in, explicitly admitting in writing to incomplete parts, dropped communication, and total support failures. However, despite these written admissions and multiple promised deadlines, the company remains completely unable to source or deliver the essential proprietary components required to make the product functional. Hanso Home continues to retain my full $23,000 payment while leaving me with an un-buildable shipment of materials, resulting in a complete loss of product utility for two full seasons. I have officially escalated this matter by filing a formal corporate complaint with the Better Business Bureau for a major financial resolution. Do not trust their polite public replies; they are simply stalling tactics.

I had a helpful salesperson. Answered my questions and let me have time to make my decision. Convenient ordering process. Hope the shipping and installation process goes as easy.

Ray was so helpful and great to work with. We're excited to receive our Pergola

We ordered a pergola from Raymond who was a joy to work with. Our first conversation was over an hour long because we had so many questions. Ray was so patient and answered all of our concerns. The day after we placed an order, Hanso started a Memorial Day sale. Ray got back to us to give us the sale price on all of our items. He was so enthusiastic to help us! We will not get our pergola until mid-August which is a bit disappointing. But somehow, I think it will be worth the wait! Stay tuned for a review about our new pergola, and the installation process which we are also having doing through Hanso, So far, so good!!!

Ryanne and hanso went beyond customer service for such a simple request I had , not to mention the quality of the pergola we purchased. Great to see companies like this still existThank you

This review is based on my experience purchasing the Hanso Pergola so far. I haven’t received the shipment yet, but I plan to update my review once delivery and installation are completed.

My experience with Hanso has been very positive up to this point. I spent a lot of time comparing Hanso with five other pergola companies, and what really stood out to me was the customer service. My representative was responsive, patient, and took the time to answer all of my questions thoroughly throughout the process.

I also appreciated the transparency around their products and materials. With several other companies, it was difficult to get clear information or detailed specifications, but Hanso was very upfront and informative from the beginning. Even with the longer 10–12 week lead time, I felt more confident moving forward with Hanso because the quality of the materials seemed noticeably better than many of the competitors I researched.

Ordered a Pergola back in Mid-Jan for March delivery. March, April and May come an go without a delivery. They just kept pushing the estimated delivery date. When I first asked for a refund, they informed me there is a 15% restocking fee ($1550 in my case) for something they never delivered. Finally had to open a fraud case with Chase to get my $ back. They messed up my summer, I just ordered a new on from Flexpatio for July delivery when I should have had my pergola from Hanso in March. Very frustrating and absolute waste of time.

The pergola looks nice and was easy for a couple to assemble once it arrived. We ordered ours on May 17, 2025 and received it on September 2, 2025. That’s basically the entire summer season in Western NY. We had been anticipating a 10 week delivery window, not to wait the whole summer. Plus, once they took my money, it was crickets from customer service about timing. In mid-July I contacted customer service trying to get an updated delivery date. I filled out three customer service forms and called 4 numbers before I got a response from the company that said “we’re working on it.”

I’d recommend this if you buy it in the winter so you can assemble it and enjoy it during the summer. Waiting all summer for a huge purchase to arrive, plus the lack of customer service really soured me to this company. Would NOT recommend.

The order delayed my project by about three weeks
Once it arrived and was installed, we noticed that they did not ship the base/shoe molding that would cover the anchor bolts at the base of the pergola

I did reach out to customer service referencing my item number and had to send several follow up request because I never received a response over a five day Period.

Today I received a message from an online rep who indicated that “if I had upgraded my unit, I would’ve received that additional item, but since I did not then the design aloud for exposed bolts

I honestly believe that this is probably a mistake by the representative so right now I am putting this comment out there because they appear to have closed my case

I have sent a follow up request that they have a manager review and contact me and I will update this if further develops

My main problem here is a lack of finish to otherwise extremely well manufactured product appears to be an oversight that now they are masking and walking away from the responsibility. Even more importantly, I believe these exposed bolts are not only a trip hazard, but also potential serious injury since I do live in a senior community.

I will not let this go

As of June 12, 2026, I am still waiting for the Hanzo rep to get back to me with a solution for this hazard

I am believing that they will come through and if so, I will be changing my rating for sure

Come on Hanso 🙌

By the time I ordered, there was a heavy backlog. So, order early! The wait was worth it. Also, make sure you have a Hanso-approved installer if you're not going to do the work yourself; you'll save a lot of time and grief. We love our new Hanso pergola!

When I received my pergola the packaging was excellent. I had a situation with one side of the pergola where the LED lights would not come on. I was quickly connected to a representative and was walked through the trouble shooting sequence. They figured it could be the motor and sent me a new one right away. Problem solved. Hanso's customer service is top notch.

They kept calling me

Rep was very responsive and thorough. He sent friendly reminders as I became busy and he wasn’t pushy at all. I enjoyed the experience.

I ordered three different pergolas from Hanso and paid upfront for them. Four months later I received two of them. All this time I have never heard from them. I also was contacted, at the time of order, by their contractor and paid upfront for him to install them. Again, I have heard nothing from them. It would have been appropriate for for Hanso to contact me and say “Hey we are about four months out on these and hey we shipped two of them and on such and such date we will deliver the third one and here is the contractor contact information so you can arrange a time to meet and get a plan for install”.

I have one issue that’s popping up right now. You’ve already billed my credit card, but I have absolutely no idea when the awning might arrive at my house. I would like to have an estimate to when the awning will be delivered to my house.