Hansgrohe UK Anmeldelser 

Install once, destroy to remove.

My original review was 1 star. Since then hansgrohe engineer has replaced with an improved new model. Really appreciate the work of local engineer. Company design and manufacturing quality control on original model (axor one) was poor. Let’s hope it’s improved. “Do not buy the AXOR One tap. It looks lovely in the publicity material but the material quality is poor and engineering is terrible. We have two, purchased in 2022 for over £1400. One has failed completely twice, flooding the bathroom cabinet below. The other has never worked properly - it doesn't deliver pure hot or cold water, just luke warm, and stopped working completely over Christmas when we couldn't get an engineer. Hansgrohe engineers are generally good but do you want to messing around being in for engineers for a simple bathroom tap ? Is it right that taps are only built to last a couple of years ? “

We bought a Raindance Alive S Puro shower which, unfortunately, wasn't originally compatible with the setup we had r.e. shower pipes. Ben Bushell from Hansgrohe’s customer service team, alongside their technician Garrick, were really helpful, liaised with our plumber, and were able to send out additional parts to sort the issue. Great customer service and would definitely recommend/use again in future!

Fantastic Customer Service.

We bought black taps for two sinks plus two black bath taps. Using the cleaning method of warm water with no harsh chemicals just a small squeeze of lemon juice. In under two years the colour is peeling away from one of the bath taps and one of the sink taps. We messaged them through the company we purchased them from and they have refused to address this. The bath taps were £500 so you would think would last longer than 18 months! Terrible customer service to put the blame onto the customer and not address the issue with the product. After leaving this review I was contacted by Lisa from Hansgrohe who rectified all of my issues promptly and with fantastic customer care. Also Leigh who came to fit the new taps was very professional and we are now extremely with our service from Hansgrohe.

Replacement hose for shower - one of mine had stopped working in that the flow of water was severely restricted. As I bought the house as a new build, I didn't have receipts nor model for this. Contacted Hansgrohe and not only did Beatriz respond very quickly but very quickly helped me identified the spare part required. They then sent out the replacement hose as courtesy and it fixed the issue. Very efficient and satisfying experience

Very pleased with prompt response and support given to resolve a problem of my own making. Excellent concealed shower equipment.

I spoke with Alessio, who recommended the Addstoris S for my bathroom corner shelves. I decided to go ahead with his suggestion and I’m really pleased with the result. It fits perfectly and installation was very easy. Great recommendation and very happy with the purchase!

I’ve purchased several of their products through different websites, and the way they advertise is very misleading.

For example, you might buy a wall-mounted shower head with no indication that the mount itself isn’t included and has to be purchased separately. The same applies to concealed shower controls, these are shown as a complete unit in the images, but actually come in two separate parts, with no clear explanation.

It feels intentionally unclear and leaves you having to spend more than expected just to get a complete setup. Unfortunately, I realised this too late. For the price paid, I’m confident I could have found better quality elsewhere.

Buyer beware.

I experienced outstanding customer service and support from Emma Wood, Customer Technician at Hansgrohe UK. Emma was very sympathetic, understood the technical problem I had, and resolved it speedily, to my complete satisfaction.
Many thanks Emma
Henry O'Hara

Great customer service support and resolution from, Abigail Price Harrison, Customer Service Team Leader. She resolved an issue with a shower very expediently and professionally. Order Number 5602817534.

Needed help with a shower which suddenly went cold. Emailed the team a d got prompt, helpful responses so I could get the replacement items needed in advance of the plumber coming.

Tap losing flow I thought it 3 years old and just wanted advice to dismantle but was advised still in guarantee and within days a new cartridge arrived f.o.c. with instruction and key. Very impressed.

Nothing but the highest praise for this company, and above all those who make it tick their employees !!! Consistently sought solutions to trickish little problems and always found the answer irrespective as to the effort involved. Can't rate them highly enough. My continued thanks.

Product - Croma E280 Hansgrohe Thermostat HG14
Issue with the controller on the temperature bar.
Water is not regulated properly and fluctuates in temperature.

There is a gap in the temp controller that my child can get their finger stuck therefore posing an immediate health and safety risk.

It also swivels round and one can lose the where the mid point sits.

Hansgrohe response has been non urgent stating a 10 day wait to order the part and 4 to 6 weeks lead time for the engineer to visit. In any circumstance this is woefully slow. The lady raising the ticket has been great but process to get it sorted is poor.

Flagrant use of delaying tactics in order for end users to get fed up and try and fix it themselves although item is under guarantee.

I interacted with Hansgrohe Customer Support via email regarding a replacement part for a shower.
Responses from Emma Wood have been quick and accurate, providing part numbers, fitting instructions etc. During installation I managed to lose a fixing. I emailed Emma, who kindly agreed to send me a new part as a gesture of goodwill even though the shower was out of warranty.
This kind of customer service creates brand loyalty, and onward recommendations to friends and family.
Thank you Emma and Hansgrohe.

Excellent service. I had an issue with a Hansgrohe product, I contacted them via the website - very quick response offering a replacement item which was shipped very quickly. Daniel was extremely helpful.

I needed to seek advice from Hansgrohe the supplier of a tap which was among a list of bathroom furniture items, which was supplied by a local company Ebberns in Apsley in May 2024. We experienced a problem with the taps water flow, in my wife’s wash basin. Due to a lack of inertia on our part. 2 years later we discovered Ebberns had selected the wrong tap.I raised the matter with Hansgrohe, and I was referred to the customer technician Emma Wood, who in a reply to my email explained, that the tap was specifically for a high pressure water system not gravity fed. I was impressed by Emma’s professionalism in handling my problem, by suggesting a replacement aerator either to Ebberns or my home address. I suggested Ebberns and it arrived 24 hours later, FOC.
I fitted the aerator immediately and took a picture of the
Vastly improved water flow, which I sent to Emma, letting her know how delighted my wife was, which I could not have come ask for anything more, and thanked Emma for resolving our problem so efficiently.An excellent ambassador for Hansgrohe.

Brand new tap, slow to shut off and constant drip. They asked for video which I supplied. They sent a plumber to look at, he changed cartridges and no better. He took a video and said head office would contact to advise. Last I heard.
Poor quality for price

The service that I received from Customer Technician, Emma Wood was flawless, and there are no other words other than that.

We have ordered numerous AXOR products, one of which open opening the box had all connection parts missing.

Emma was not only prompt in responding to all my queries via email, she provided a stressless and speedy solution in offering to send all the missing parts directly to me which was covered in the warranty.

It is a rarity these days that you are able receive a response let alone an immediate solution. Emma should be commended not only for her product knowledge and performance but her sheer ability to have a conscience to undertake her job with a high level of due care and attention.

I wish there were more Emma's within businesses, unfortunately, this is definitely not the case!

Thank you, Emma xx