Prices are a con. I had one item very clear pics obvious wooden dress table, gave measurements etc. got charged an extra £50 “recycling fee” when arrived, wish I’d read the reviews seems like their... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very happy with service gentlemen who turned up was polite and did the job with speed and efficiency Please with result if l have further waste to dispose of would be happy to use again
Virksomheden har svaret
My partner was quoted £90.00 for a sofa removal from Acton in London. Ended up paying £150.00!!! Numerous calls had to be done, as miscommunication between driver and head office. Still got no invoice... Se mere
Virksomheden har svaret
Absolutely fabulous. Two fantastic guys turned up early and were polite and professional. They cleared all my garden rubbish and despite being £20 more than quoted I was happy as there were 6 chairs a... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
If you have ever wondered about the best ways of clearing rubbish in your office or freeing up more space in your home, then Handy Rubbish is the rubbish removals company in London that offers the perfect service for you. If you have ever worried about getting rid of a certain piece of furniture or how to dispose of garden waste, then we are the company you need to call. We specialise in providing the very best in waste removal for every possible situation. No matter what it is that you need cleared, our rubbish removal company is here to make sure that you get exactly what you need. But if you are worried or concerned about the best possible way to go about junk removal and rubbish clearance, we can assure you get the right solution for your unwanted possessions.
Kontaktoplysninger
Storbritannien
- 020 3540 8282
- handyrubbish.co.uk
2,6
Under middel
187 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Terrible experience. Con artists
Terrible experience. I called them up to arrange a collection for waste at my mums house. Told them the items they quoted me £180. I then went and read reviews here and I saw that often they would come to collect and increase the price. So to avoid this, I drove to my mums house and took pictures from every angle and wrote a list of every item. She then quoted me in writing that the collection would be £200. Next day they come to collect and I drive down to be there, the waste men take pictures send it to head office and the head office call me to say it’s now £330 based on the assessment. I LOST IT. How could you increase the price based off of pictures he sent you that are the EXACT same pictures that I sent yesterday. I told the head office woman I will not pay a penny above the agreed price of £200. She then comes back with I have negotiated down to £280. I said NO. I’m not paying more than £200 out of principle. They wasted my time when I drove to take the pictures so I wouldn’t be in this situation. So I said tell your drivers to leave.
I’d rather use a company who sticks to their word (even if the initial quote is higher)than this deceptive company.
7. december 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Jasmin T,
Thank you for sharing this, and we’re sorry for the frustration. Our phone/email quotes are guide estimates and the final price is confirmed on site after the rubbish removal team assess actual volume/weight, access, loading distance and any local charges. That said, where a same-photo reassessment differs from a written photo quote, the change must be clearly justified and agreed before any loading. You were right to expect consistency!
Please DM your booking reference, the service address/postcode, and the photo set you sent for the £200 quote. We’ll audit the call notes, both photo sets (yours and the crew’s), and the on-arrival assessment to understand why a higher figure was proposed and whether our process was followed. If we fell short on communication or consistency, we’ll address it with the team and fix our process.
We’re tightening pre-arrival scope checks and on-arrival confirmations so customers aren’t put in this position again.
The Handy Rubbish Team
Handy Rubbish teview
We contacted Handy Rubbish at short notice but they were very responsive, turned up at the right place and on time and did the job quickly and efficiently and at a much cheaper price than we were quoted elsewhere.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Mr Christopher Chasty,
Thank you for the great review! We’re glad we could help at short notice, arrive on time and to the right place, and get everything cleared quickly and efficiently—and at a better price than your other quotes. We’d be happy to help again anytime.
The Handy Rubbish Team
I am very pleased with the service…
I am very pleased with the service provided by the team.
Professional team and excellent service.
They were on time and did a very good job.
I will definitely use them again in future.
Thank you so much Team!
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Mavini Wise,
Thank you for the lovely review! We’re delighted the team were on time, professional, and did a great job. We’d be happy to help again—feel free to request the same rubbish removal team next time and we’ll do our best to arrange it.
The Handy Rubbish Team
Friendly, efficient team
The guys arrived on time. super friendly. They worked fast and efficiently in spite of an awkward staircase. I was very pleased, thank you.
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Peter Metcalfe,
Thank you for the amazing review!
We are delighted the rubbish removal team arrived on time, stayed super friendly, and worked quickly and efficiently!!
We’re so glad you’re pleased.
If you ever need another collection, you’re welcome to request the same team.
The Handy Rubbish Team
Great value for money
Great value for money, reliable and on time! Will definitely use this company again!
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear John Blaney,
Thank you for the great review! Delighted you found us great value for money, reliable, and on time. We’d be happy to help again whenever you need another collection—feel free to request the same rubbish removal team next time.
The Handy Rubbish Team
Very bad experience
Very bad experience, very poor communication. Once they come, price goes up twice with no reason. Highly do not recommend!
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Simas Kalvaitis,
We’re sorry to hear about your poor experience— that’s not the service we aim to deliver. For rubbish removals, photo/phone quotes are guide estimates and the final price is confirmed on site once the team assesses actual volume/weight, access, and any local charges. That said, a change is always expected on site, but a big change must be explained clearly and agreed before any loading, and it should never feel like pressure.
If you’re willing, please DM your booking reference and job postcode/date so we can review the visit and how the price change was communicated, and address this with the team involved. We’re reinforcing clearer up-front scope checks and on-arrival price confirmations to prevent surprises.
The Handy Rubbish Team
Very polite professional operatives
Very polite professional operatives, came & cleared away rubbish also the office staff were very helpful& would definitely use this service in the future
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Consumer 2,
Thank you for the lovely feedback! We’re happy that our rubbish removal lads were polite and professional and got everything cleared away! We invest a lot in improving the level of customer service that our office team delivers to our customers and are happy that you testify exactly that! We really appreciate your review and would be happy to help again whenever you need us.
The Handy Rubbish Team
Great, friendly and prompt clearance.
We paid more than we hoped as we'd forgotten how packed our garage had become but Yordan and David were excellent at advising and guiding us about the items we planned to retain and those we wanted them to clear. This meant we used the capacity wisely and they were also friendly, professional, flexible and patient whilst we surveyed the items being cleared. Would definitely use them again without hesitation.
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Mrs Alveranga,
Thank you for the wonderful review! We’re delighted that our top team of Yordan and David could help you make the most of the van capacity—advising on what to keep and what to clear—while staying friendly, professional, flexible and patient throughout. Garage clearances do often reveal more volume than expected, so we appreciate your understanding on price relative to the load. The Team of Yordan and David is part of our fleet for more than 10 years, so we are certain that the clearances carried by them are always expert ones, and that you’d use us again without hesitation!
If you ever need another collection, you’re welcome to request Yordan and David and we’ll do our best to arrange it.
The Handy Rubbish Team
Excellent same-day service
Excellent same-day service! They collected my chopped tree green waste, kept me updated, and left the space clear. I’ll definitely use them again in the future.
16. september 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Grateful Customer,
Thank you for the fantastic review! We’re glad the same-day green waste collection went smoothly, that our updates were helpful, and that the area was left clear. We’ll share your feedback with the crew. If you need us again, feel free to request the same team and a similar time window and we’ll do our best to arrange it.
The Handy Rubbish Team
Great service
They arranged a team next day on a weekend. Had other prices but they could do first. They worked from pictures I sent, no extras. May not have used if seen the reviews but mine was excellent. Commercial flytipping waste with a waste transfer note. Can't ask for more and they sent completed works pictures. Will use again
13. september 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Ian Fleming,
Thank you for the great feedback! We’re glad we could arrange a next-day weekend team, work from your photos with no extras, and handle the commercial fly-tipping with a proper Waste Transfer Note and completion photos. We really appreciate your trust — especially knowing you’d seen mixed reviews — and we’re delighted the service delivered for you. If you need us again, feel free to request a similar setup and we’ll do our best to arrange it.
The Handy Rubbish Team
Responsive customer service
Responsive customer service. And they stick to the initial quote.
13. september 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Customer 3,
Thank you for the great feedback! We’re glad our team was responsive and that we delivered exactly to the initial quote. If you need us again, feel free to request a similar setup and we’ll do our best to arrange it.
The Handy Rubbish Team
Not a nice company
Not a nice company! Avoid! They send me an invoice of 120 and despite the fact that I asked many times of what is included they charged me 180£. Avoid!
23. august 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Kia,
Thank you for the feedback, and we’re sorry for the frustration. For rubbish removals, the price given at booking is a guide estimate based on the information provided and is confirmed on site by the crew once they’ve seen the actual volume/weight and access. Even so, any change should be explained clearly and agreed before collection goes ahead — we’re sorry if that wasn’t your experience.
Please DM your booking reference and job postcode/date so we can review the visit and provide a concise breakdown. We’re also reminding our teams to confirm final pricing on arrival and communicate it transparently, and we can offer photo/video pre-checks on future bookings to give a tighter estimate.
The Handy Rubbish Team
Avoid!
Avoid! I engaged with what I thought was a local waste business but all the comms then came from this company. Quoted from photos I had sent. One guy turned up, not two; he sent same photos back to the office and office then said price would be more than double the quote. I said no. The driver guy also expected it to be the original quote, so the guy in the office was the one gouging the price. He then tried to offer to reduce price a bit but I had had enough of his scamming so I declined and will look elsewhere for someone reputable.
3. august 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Topcat,
We’re sorry for the frustration and confusion here. For rubbish removals, quotes from photos are guide estimates; the final price is confirmed on site once the crew sees the actual volume/weight, access and any local charges. Even so, any change should be explained clearly before work starts, and we shouldn’t leave you feeling the price was being “pushed.”
If the job was scheduled as a two-person crew and only one operative arrived, that’s not the experience we aim to deliver — we should have communicated and aligned the team before arrival!
Please DM your booking reference and job postcode/date so we can review the visit, the crew allocation and the difference between the photo estimate and the on-site assessment, and provide you with a clear breakdown.
We’re reinforcing our pre-arrival checks (including optional photo/video verification), on-site price confirmation, and crew scheduling to prevent a repeat.
The Handy Rubbish Team
Please do not use this company
Please do not use this company to remove your rubbish. I beg you out of respect for my family and the damage this company has done to our flat that you please find another company to remove your rubbish.
I requested Handy Rubbish to remove Rubbish from my loft space. They put their foot through not 1 but 2 ceilings. They did not tell me about the damage and called me for payment and left the premises without telling me. My Builder turned up in the afternoon to find the mess they had left.
The carpet needed replacing and two ceilings needed to be re-plastered and painted. Damage was also noted to furniture. They offered me zero compensation despite on their website stating that they would pay for any damage caused. I had to pay for all of the repairs out of my own pocket totalling thousands.
During my complaint, they removed the section on the website that stated they would repair any damage caused by their team which tells you everything you need to know about this company. Luckily, I took screenshots.
When I asked the lady who worked for the company, what she would do in my position, she stated that I should have cleared the loft space myself.
The company was unbearably rude and offered no remorse. If you are considering using them, please contact me and I will come and clear your rubbish for free to stop these people earning any more money for a disgustingly poor service.
5. februar 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Benny Browne,
We’re very sorry to read this. Accidental damage and leaving site without informing you are not acceptable and fall far below the standards we set for our teams. Your experience shouldn’t have felt dismissive at any point, and we apologise.
Please DM your booking reference and the job postcode/date so we can locate the file and review the visit and on-site conduct. If you still have the photos/screenshots you mentioned, kindly include them so we can understand exactly what happened and respond appropriately.
We do have a formal process for reporting and assessing any accidental damage; it should have been followed and communicated clearly. We’re reinforcing incident reporting on site (including supervisor check-ins before departure), customer communication standards, and on-site conduct checks to prevent a repeat.
The Handy Rubbish Team
One Star
One Star – Aggressive, Rude, and Incompetent: Avoid Handy Rubbish
I booked Handy Rubbish to collect some gardening waste, and it turned out to be one of the worst service experiences I’ve ever had. Two extremely rude and dismissive men showed up, clearly not interested in doing the job properly. After a long back-and-forth, they half-heartedly started working, and even then, they left about a quarter of the rubbish behind. It felt like they just wanted to finish as quickly as possible with the least effort.
But what truly shocked me was what followed. Within just three hours of finishing the job and sending the invoice, they called me three times—once every hour—aggressively demanding payment. I had already told them I was out shopping and would settle it as soon as I returned, which I did. The tone of these calls felt less like a service provider and more like harassment from a pushy debt collector or criminal gang.
Out of curiosity, I checked their reviews afterward—and I wish I had done it before. They have dozens of one-star reviews describing similar experiences: rudeness, poor quality work, and aggressive follow-up tactics. Clearly, this is not a one-off but a pattern of awful service.
Avoid this company at all costs. Unprofessional, unpleasant, and completely lacking in basic customer service. I regret ever dealing with them.
Let me know if you'd like a punchier version for social media or a more formal one for something like a letter to the council or ombudsman.
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Kayvan,
We’re very sorry for the experience you’ve described!
Rude behaviour, incomplete collection and pressure over payment are all far below the standards we set for our teams and office. That’s not how any visit or follow-up should feel.
Please DM your booking reference and the job postcode/date so we can locate the file, review the crew’s conduct and the on-site completion (including what was left behind), and check how your payment calls were handled.
If you have photos of the remaining waste or screenshots of the call timings, please include them so we can address this properly.
We’ve recently refreshed part of our customer support team and are now enforcing strict standards across the board — on-site conduct, completion checks before leaving any property, and clear, respectful billing communication with sensible limits on reminder frequency.
The Handy Rubbish Team
Be prepared to haggle
Rang the company after sending pictures, and agreed a price. When the van arrived they took pictures and rand the office . I then got a call from the office saying the price was now £140 originally £90. I told them I had spoken to another company, and I only called them because the other company couldn't do same day. He then lowered the price to £120, I said if they weren't prepared to do it for the quoted price I would use the other company. After some more haggling they agreed to the original price. The guys that took away the rubbish did a good job.
28. juli 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Mike Llewellyn,
Thank you for the honest feedback — and for noting that the team did a good job on the day! We’re sorry about the back-and-forth on price.
For rubbish removals, quotes from photos are guide estimates and the final price is confirmed on site after we see the actual volume/weight and access; however, our customer agents are trained to explain all that clearly before work starts and never feel like haggling.
We’ve refreshed part of our customer support team and are enforcing stricter standards on on-site price confirmation and how any changes are communicated. We also offer photo/video pre-checks to tighten estimates and avoid surprises.
If you’d like us to review your booking and coach the team involved, please DM your booking reference and job postcode/date.
The Handy Rubbish Team
Quoted price is just to get you to book
Just an introductory company that use random man in van. Quoted price doubled when they arrived, settled on a price I was ok with/expected.
The guys in the van were great and really reasonable, just the office that wanted more money.
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Neil Paterson,
Thank you for the feedback — and for recognising the crew on the day. For rubbish removals, prices given from photos are guide estimates; the final price is confirmed on site once the team sees the actual volume/weight, access, and any local charges. That said, this should be explained clearly and never feel like pressure.
We’ve recently refreshed part of our customer support team and are enforcing strict standards on transparent, on-arrival price confirmation and how any changes are communicated. If you’d like us to review this booking and coach the team involved, please DM your booking reference and job postcode/date.
The Handy Rubbish Team
I do not recommend!
They increased the price when they arrived as I had more rubbish than expected, sounds reasonable except the price was more than double! We did not realise we need to supervise them throughout the process, they ended up leaving without removing all the rubbish, they just left a pallet on our driveway, the heaviest item which was supposed to incur the extra cost.
Complained and asked them to come back and finish the job but they refused.
Update 1st October- this company wrote a very nice response on Trust pilot months later to look helpful but they are not, we spoke on the phone the day after the collection and they refused to acknowledge any concerns. Be warned.
22. juni 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear Saoirse,
Thank you for the feedback, and we’re sorry for the frustration. For rubbish removals, photo-based quotes are guide estimates and the final price is confirmed on site once the team sees the actual volume/weight, access, and any local charges.
Even so, any increase—especially one that’s significantly higher—should be explained clearly and agreed before loading begins, and it should never feel like pressure.
It also shouldn’t happen that items are left behind without clear agreement. Leaving a pallet on the driveway after advising that heavier items may affect price isn’t the standard we set for our crews or office.
If you’re willing, please DM your booking reference and job postcode/date (and, if possible, a photo of the pallet that remained). We’ll review the visit, the on-site assessment versus the photo estimate, and how the price change and completion were handled, and we’ll address this with the team involved.
We’ve recently refreshed part of our customer support team and are enforcing strict standards on transparent, on-arrival price confirmation, on-site conduct, and completion checks before leaving a property.
The Handy Rubbish Team
Beware the 'quoted' price
Prior to the collection, I sent a photo of the items to be removed and was quoted £160. However, when the team arrived, I was informed that the price had increased to £450 — almost triple the original quote. After some discussion, this was reduced to £350, which I still believe to be excessive.
I was told the photo "didn't really show the job," yet at no point was I asked to provide additional pictures or clarification. I would have been happy to provide more detail had I been asked. Additionally, the rubbish filled less than half of your truck and the work was completed quickly by two people, further calling into question the final charge.
While I felt pressured to agree to the higher amount on the spot, I do not believe the final price fairly reflects the scope of the job or the initial agreement.
14. juni 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear J W,
Thank you for the detailed feedback, and we’re sorry for the frustration. For rubbish removals, quotes from photos are guide estimates and the final price is confirmed on site once the team sees the actual volume/weight, access and any local charges. That said, a large increase on arrival should be explained clearly and agreed before loading, and it should never feel like pressure. If more photos or clarification were needed in advance, we should have asked.
We understand your concerns about the truck fill and speed of the job relative to the charge. If you’re willing, please DM your booking reference and job postcode/date (and any photos you originally sent) so we can review the on-site assessment versus the photo estimate and how the price change was communicated.
We’ve recently refreshed part of our customer support team and are enforcing strict standards on transparent, on-arrival price confirmation, clearer pre-arrival photo checks, and how any changes are communicated to avoid surprises in future.
The Handy Rubbish Team
Avoid this company at all costs
Avoid this company at all costs! Very unprofessional rubbish collector. They stole my brand new travel suitcase and refused to return despite me calling them just 2 minutes after they left my property.
30. maj 2025
Uopfordret anmeldelse
Besvarelse fra Handy Rubbish
Dear John Anionwu,
We’re extremely sorry to read this and take your allegation very seriously. Removing any item that isn’t agreed for collection is unacceptable and against our policies.
Please DM your booking reference, job postcode/date/time, and a brief description of the suitcase (colour/brand/size; photo or proof of purchase if available). We’ll begin an urgent incident review with the crew and operations team, including vehicle and depot checks and a review of call records around the time you phoned. If the item was taken in error, we’ll arrange its immediate return; if not located, we’ll advise next steps under our incident procedure.
Thank you for flagging this — we’re reinforcing on-site checks and item confirmation before loading to prevent this from happening.
The Handy Rubbish Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.