They were complex plumbing repair jobs in two bathrooms and Handy Experts made sure that all issues were resolved as quickly as possible. The office was very easy to contact and responsive and open on... Se mere
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Se, hvad kunderne siger
They called us straight away and gave us a quick appointment with clear communication and cost expectation. They rescheduled once and then second day Len visited us and completed the job in one hour.... Se mere
Virksomheden har svaret
The work was completed to my satisfaction. However, the mains water was not fully turned off so ended up with a large amount of water pouring into my kitchen. Water ended up entering the flat below. N... Se mere
Virksomheden har svaret
Mark and colleague (Jay ? sorry) were professional, hard working and accommodating the entire day, rebuilding a collapsed rainwater drain that was leaking into the house foundations. They just got on... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
HandyExperts provides reliable, hassle-free property maintenance services across London and the surrounding areas. We specialise in everyday repair and maintenance work, including plumbing, electrics, heating, drainage, and general handyman services. Our focus is simple: make it easy for customers to get problems resolved quickly, professionally, and with minimal disruption. Whether it’s a small repair or a more involved job, we aim to deliver a smooth experience from first contact through to completion. We work with experienced, vetted tradespeople and take care of everything behind the scenes, so customers benefit from consistent communication, clear pricing, and dependable service. Our team is always on hand to manage jobs, answer questions, and ensure everything runs as it should. We pride ourselves on being efficient, dependable, and honest in the way we operate. Most of our work comes from repeat customers, landlords, and property managers who value a service they can rely on. All work carried out by HandyExperts is backed by our standard 6-month workmanship guarantee, giving customers added confidence and peace of mind. If you need help with a repair or maintenance issue, we’re here to help.
Kontaktoplysninger
Unit 107, 61 Victoria Road, KT6 4JX, London, Storbritannien
- 0330 912 2323
- info@handyexperts.co.uk
- handyexperts.co.uk
4,4
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 71 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Always provide the right information…
Always provide the right information and resources
3. november 2025
Besvarelse fra HandyExperts
Hi Shaun,
Thank you for your kind review! We’re glad to hear you feel we always provide the right information and resources. Your trust means a lot to us, and we’re here whenever you need support.
Thanks for your valued custom.
The HandyExperts Team
Very good service
Prompt, accurate, friendly service, dealing with our bathroom sink.
24. oktober 2025
Besvarelse fra HandyExperts
Hi David,
Thank you so much for your lovely review! We’re really glad to hear you were happy with the prompt, accurate, and friendly service on your bathroom sink. It was a pleasure helping you, and we’re always here if you need anything else! 🌟
Thanks for your valued custom.
The HandyExperts Team
The work is not finished yet
The work is not finished yet - will do this later - very good service.
29. oktober 2025
Besvarelse fra HandyExperts
HI May,
Thank you for your feedback! We appreciate the kind words and are glad to hear you’re happy with the service so far. We look forward to completing the work to your full satisfaction. Please don’t hesitate to reach out if you need anything in the meantime!
Thanks for your valued custom.
The HandyExperts Team
Professional services 👌🏾
Very efficient and professional. On time and thorough. Kept me updated throughout.
29. oktober 2025
Besvarelse fra HandyExperts
Thank you so much, Heather! We truly appreciate your kind words. It was a pleasure serving you, and we’re glad to hear you found our team efficient, professional, and communicative. If you ever need anything in the future, we’re always here to help! 🌟
Thanks for your valued custom.
The HandyExperts Team
Why you should always shop around
I needed an EICR certificate for my house as I was planning on renting it out. After shopping around, Handy Experts had one of the better rates, around £200 plus VAT, so naturally I went with them. The guy turned up, spent about an hour working, scribbling stuff down, and left. Not knowing any better, I simply sat back and waited.
A couple of days later, the certificate came back and found a few faults requiring urgent remedial work. Fair enough. So how much would that remedial work cost?
The answer, as it turned out, was £750. Plus VAT.
Okay, I thought. Well, if that’s what it cost, then that’s what it cost. The problem was, I couldn’t afford such a huge sum off the bat. And there was something I didn’t quite like about that price. It felt wrong. So I decided - as it turned out, very wisely - to get a few other quotes. I found a NAPIT-registered electrician nearby and asked him.
His quote? £200 plus VAT. And when he turned up, he was finished in less than an hour, including the time he took driving to the shop to buy some new fittings when I decided to ask for a couple of new things that weren’t on the brief.
Now, at this point, you might be asking yourself a fundamental question: Why might a company charge more than 4 times as much for the same job?
A charitable person would say that Electrical Inspections are their money-maker, that remedials are not, and they automatically apply a day rate to make it worth their while and cover their overheads.
A more cynical person, on the other hand, would suggest something more predatory is at play - that each inspector is sent to multiple EICR inspections in a day, at the request of customers who are in a hurry and will consider their fee to be a reasonable sum. Then, whenever they find faults, they quote an extortionate, vastly inflated sum, hoping that the landlord will be in too much of a hurry and/or too lazy to double check, and just pay.
Who’s to say which of those is true? I suppose it depends on your perspective. But I will leave you with one little bonus piece of guidance to help you make your mind up:
According to the NAPIT-registered electrician I found, a proper EICR inspection (or at least the ones he does) for a property of my size should take half a day and cost £300 or so, with urgent remedial work completed on the spot. An hour is nowhere near long enough.
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra HandyExperts
Hi James,
Thank you for your feedback. We’re surprised and sorry to hear you were unhappy with your experience following the EICR.
The inspection was completed and the report identified several items in need of attention. A no-obligation quote was offered to remedy those items.
We appreciate you later found a lower price from an independent electrician. Sole traders often have far lower overheads, which can lead to different pricing, and we can’t confirm whether the third-party carried out the same full scope of works that our quote covered, or only a portion of it.
Had you raised any concerns at the time, we would happily have reviewed and explained the quote in detail, as we do for any customer who has queries.
We’re sorry this wasn’t brought to us earlier, and if you’d like to discuss the report or any part of the job further, we’re very happy to help.
Best wishes,
The HandyExperts Team
utterly appalling…
Have had the most utterly appalling experience with Handy Experts. After using them for years we booked them in to instal our new electric oven and cap the gas on the old one. The gas fitter was very late, no notifications, and basically spent 10 mins on the house when we’d pad for an hour. But he did eventually turn up and do what he was asked to do so no big deal. The electrician spent all day installing the new cables, and installing the oven. But when left it didn’t work. We called him and he was dismissive and certified his work as up to to code. He wouldn’t come back. Our oven didn’t work. I spent a stressful day on to the retailer and manufacturers who all said it wasn’t installed correctly and would have to charge me to resolve. Eventually Handy Experts sent another electrician who discovered the wires had come loose when the I’ve was pushed into place. So had been insufficiently wired in and that feels dangerous. Then Handy Experts refuse to acknowledge the issue. Despite the second electrician having told me verbally and in writing that it wasn’t wired correctly. Despite repeated contact with the company they are refusing to own the issue and are now threatening to take me to court. They offered £100 off as a good will gesture off a £700 bill. They have totally dismissed my safety concerns. If I could afford to I’d get legal advice. Utterly disgusting. Will never use again.
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra HandyExperts
Hi Sue,
We’re really sorry to hear that you were left feeling disappointed — that’s never the experience we want for any of our customers. We’ve looked carefully into your case and wanted to clarify a few key points.
Both the gas and electrical work were completed to current safety regulations and fully certified. When you let us know your oven wasn’t working, we immediately arranged for another qualified electrician to visit within 24 hours, free of charge. He found that a connection had come loose when the oven was pushed back into place — not that the installation itself was unsafe — and he fixed it on the spot.
To apologise for the inconvenience, we also offered a £100 goodwill discount from the original invoice. Unfortunately, the reduced balance remained unpaid for over a month, which is why the account was referred for possible legal recovery — something we only do as a last resort after several reminders.
We truly value your custom over the years and are sorry that this experience fell short of expectations. If you’d like to talk it through, our customer care team would be more than happy to help.
Best wishes,
The HandyExperts Team
Another great job from HandyExpert!!
A very polite and efficient service.
Many Thanks, Gary
28. april 2025
Besvarelse fra HandyExperts
Hi Gary,
Thank you so much for this review! We’re thrilled to hear you had another great experience with us. We really appreciate your kind words and look forward to helping you again whenever you need.
— The HandyExperts Team
Boiler service
Rang to say time arriving . Came , very efficient and thorough with the boiler service . Very pleased checked everything before leaving . Very satisfied. Used before . Reliable no messing around . Friendly office staff .
7. oktober 2025
Besvarelse fra HandyExperts
Hi Jacquline,
Thank you for your wonderful review! We’re so pleased to hear that you’re happy with the boiler service and found our engineer efficient, thorough, and reliable. It’s great to know our office team also made a positive impression. We really appreciate your continued trust and look forward to helping again whenever you need us!
— The HandyExperts Team
Good all round
Efficient admin. Knowledgeable electrician. Job done very satisfactorily.
4. oktober 2025
Besvarelse fra HandyExperts
Hi Seamus,
Thanks for giving our electrical services in Hampstead such a great review, we really appreciate you taking the time to share your experience with others. The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team
Besvarelse fra HandyExperts
Hi Ngozi,
Thanks for the review! That’s what we like to hear!! Always great to have such positive comments to pass back to the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Excellent service
I have used Handy Experts twice and have been very impressed on both occasions. It was easy to book someone, the price was fair and the work was done well. The plumber and electrician arrived on time and contacted me beforehand to confirm the time for arrival. I will use Handy Experts again and can certainly recommend them.
2. oktober 2025
Besvarelse fra HandyExperts
Hi Anthony,
Thanks for taking the time to leave a considered review. It’s great to receive thoughtful feedback and helpful for any other potential customers. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
Besvarelse fra HandyExperts
Hi Carol,
This is great to hear, thank you for sharing! We can’t wait to tell the team about this. Positive feedback always has a great impact here. It is much appreciated.
Thanks for your valued custom.
The HandyExperts Team
My shower is not leaking anymore
My shower is not leaking anymore, thanks to your plumber!
30. september 2025
Besvarelse fra HandyExperts
Hi,
Excellent! That’s what we like to hear, a good job done well and most importantly a satisfied customer, thank you for sharing your experiences.
Thanks for your valued custom.
The HandyExperts Team
Besvarelse fra HandyExperts
Hi Claire,
Thanks for giving our plumbing services in Wembley such a great review, we really appreciate you taking the time to share your experience with others. The team will be so pleased to hear about this.
Thanks for your valued custom.
The HandyExperts Team
Good communication
Good communication, thorough assessment of problems with detailed report on how to best remedy.
28. september 2025
Besvarelse fra HandyExperts
Hi David,
Thanks for taking the time to leave a review of our electrical services in Wembley. It’s great to receive feedback like this and the team will be delighted!
Thanks for your valued custom.
The HandyExperts Team
Shockingly poor aftercare – would not recommend
I used Handy Experts in July 2024 for some electrical work. At the time, I was impressed: the electrician arrived promptly, was friendly and efficient, and completed the job to what seemed a high standard. One of the tasks was installing a new light fitting and switch.
Fast forward just 15 months and that light has already failed. I rang Handy Experts expecting some level of accountability, only to be told bluntly that their work is only guaranteed for six months. In other words, even if the fault is due to shoddy workmanship, I would be charged the full fee again for them to put it right.
For a company that charges at the higher end of the market, this is astonishingly poor customer service. It is not unreasonable to expect electrical work to last more than six months, nor to expect a company to stand by its workmanship for a reasonable period of time. Six months is barely long enough to discover whether there’s a deeper problem.
Handy Experts clearly prefer to wash their hands of customers the moment the minimal guarantee period expires. To me, this is a complete failure of responsibility and not what I’d expect from a company with such good reviews.
Unless they are willing to put this right without charging me again, I cannot recommend Handy Experts and will certainly not be using them again.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra HandyExperts
Hi Flizzie,
We are sorry that you felt the aftercare you received was not up to standard, and indeed our standard policy would have been to send an electrician straightaway but that was missed.
However, since receiving your review we did send someone out free of charge, and he found that the issue was not to do with the integrity of the light fitting or workmanship, but simply a blown bulb that he then replaced for free.
Would you mind editing your review to reflect this?
Thanks for your valued custom.
The HandyExperts Team
Very straightforward and prompt
Very straightforward and prompt. Arrived the same day and made easy work of what could have been a difficult job fitting a new kitchen tap. Thoroughly recommended.
29. august 2025
Besvarelse fra HandyExperts
Hi there,
Thanks for giving our plumbing services in Croydon such a great review, we really appreciate you taking the time to share your experience with others. Of course we’ll pass your comments back to our team, they’ll be made up.
Thanks for your valued custom.
The HandyExperts Team
Responsive and great service from both…
Responsive and great service from both the central team and the plumber :)
4. september 2025
Besvarelse fra HandyExperts
Hi Richard,
Thanks for giving our plumbing services in Kingston such a great review, we really appreciate you taking the time to share your experience with others. Plus our team will be delighted to hear about this.
Thanks for your valued custom.
The HandyExperts Team
As Always a Very Positive Experience.
I have been overall very happy with the services provided. Darren Rouse has been servicing my boiler for several years (to include a new boiler installation). He is a knowlegeable expert and always provides a good and useful advice. Highly recommended.
3. september 2025
Besvarelse fra HandyExperts
Hi Dariusz,
Thank you, thank you, thank you! What an awesome review. Always great to have such positive comments to pass back to Darren and the rest of the team. They work hard for reviews like this.
Thanks for your valued custom.
The HandyExperts Team
Prompt and professional.
Prompt and professional.. eager to complete job with integrity
3. september 2025
Besvarelse fra HandyExperts
Hi Peter,
This is great to hear, thank you for sharing your experience with us. We’ll pass your comments back to our team. They’ll be delighted.
Thanks for your valued custom.
The HandyExperts Team
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