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Hamlet Laundry - South West London Anmeldelser 2

•
TrustScore 3.5 ud af 5

3,7

Renseri
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Lokation

Skift lokation

London, SW London, London, GB

•
02080508031

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Virksomhedsoplysninger

  1. Renseri
  2. Omsyning af tøj
  3. Møntvaskeri
  4. Vaskeri
  5. Vaskeservice
  6. Skomager

Om Hamlet Laundry - South West London

Skrevet af virksomheden

Dry cleaning

and

laundry service

in London. Book a convenient pick-up and delivery time. One of the best laundry and dry cleaning services in London. We are available everywhere in London with free collection and delivery. Same-day collection and next-day delivery, Affordable price compared to the local laundry shop.


Refer us to your Friend and family, both of you will get a £5 credit.

Kontaktoplysninger

3,7

Middel

TrustScore 3.5 ud af 5

2 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 5 ud af 5 stjerner

highly satisfied

highly satisfied. washing and iron they did properly. will use again

31. oktober 2022
Uopfordret anmeldelse
Hamlet Laundry - South West London-logo

Besvarelse fra Hamlet Laundry - South West London

We apologize for any confusion or inconvenience you experienced with the pricing of our services. It is essential for us to be transparent and ensure our customers have a seamless booking experience.

Upon reviewing your case, we found that there was indeed an error in the displayed price on our website, and we sincerely regret any misunderstanding it may have caused. We have taken immediate action to rectify this issue, and the correct price of £16 for 6kg is now accurately displayed on our booking system.

We want to assure you that your payment of £20 has been promptly refunded to your account. You should see the refund reflected in your bank statement within the next few business days. Rest assured that we take payment discrepancies seriously, and we are committed to ensuring that our customers are charged accurately and fairly.

As a gesture of goodwill and to apologize for the inconvenience you faced, we would like to offer you a 20% discount on your next laundry service with us. We hope this will demonstrate our commitment to providing exceptional service and addressing any concerns promptly.

Your feedback is highly valuable to us, and we appreciate your patience and understanding. We will be conducting a thorough review of our booking process to prevent similar issues from occurring in the future.

If you decide to give us another chance, we encourage you to visit our website again, where you will find the updated and correct pricing for all our services.

Once again, we apologize for the oversight, and we thank you for bringing it to our attention. If you have any further questions or concerns, please feel free to contact our customer support team at [customer support email or phone number], and we will be more than happy to assist you.

Thank you for considering Hamlet Laundry, and we hope to have the opportunity to serve you better in the future.

Best regards,
Justin
Customer Relations Team
Hamlet Laundry





Bedømt til 1 ud af 5 stjerner

Unacceptable - suffocating chemical smell

I was grateful that the collection and delivery of my laundry went smoothly. The drivers were prompt and polite. I had requested the use of non-bio laundry liquid. My laundry was returned with the most potent chemical smell, it was suffocating. I could not get the smell out so I ended up having to dispose of all the items they had washed. This was a big loss and I regret taking a chance on the service.

2. oktober 2021
Uopfordret anmeldelse

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