My magical skinny bee bangle in forget -me-not is beautiful and comfortable. Sits well and stacks wonderfully with my other bangles. Love the fact that you can open the bangle for ease and wrist... Se mere
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Se, hvad kunderne siger
I had a very important order at quite short notice. I spoke to Jacqueline who was very reassuring, checked stock and e-mailed me the next day to confirm that my order had been completed and was on its... Se mere
Are these AI generated reviews?? Because this company’s RUBBISH. Truly appalling customer service. No response to emails, despite emailing multiple times about a broken bracelet. This is completely sh... Se mere
Virksomheden har svaret
I ordered an antique Halcyon music box from a dealer. I received the box in pieces. The dealer would accept a return but would not give a refund. I reached out to Halcyon for help and a very kind p... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 1950, Halcyon Days is the quintessential destination for exquisite English objets d’art. Renowned for our iconic handmade enamel boxes, luxury accessories, stunning jewellery, and meticulously handcrafted gifts and tableware, we blend timeless craftsmanship with contemporary design. Each piece reflects our commitment to quality and artistry, making them perfect for special occasions or as cherished keepsakes. Discover the beauty of HALCYON DAYS, where tradition meets sophistication, and where memories are made into masterpieces.
Kontaktoplysninger
251 Brompton Road, SW2 3EP, London, Storbritannien
- 01782652810
- customerservices@halcyondays.co.uk
- halcyondays.co.uk
4,4
Fremragende
151 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 28 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very disappointed with HD ...
Very disappointed with HD .... placed my order on 1st sept with a 3 - 5 day delivery time. Here I am writing this on the 20th September ... still no delivery, no email & no response from Customer Services. £260.00 order unfulfilled with ZERO explanation. Lets hope they respond & I can/will amend my review !
20. september 2023
Uopfordret anmeldelse
Besvarelse fra Halcyon Days
Thank you for your review, and following our conversation earlier, please once again accept our sincere apologies that we did not meet the service levels expected of us with this order. We are continuing to work to improve our customer services and fulfilment so that we do not have these issues in future.
A disappointing Christmas box…
I have been buying the annual Christmas boxes for many years, however this years example is of a lower quality than previous boxes. The side decoration has been applied as a transfer and the two ends are miss-aligned which is disappointing.
30. august 2023
Besvarelse fra Halcyon Days
Dear Mr Cork,
Thank you for your feedback. We're sorry to hear that you are not completely satisfied with the quality of the Christmas box you received. If you contact us on customerservices@halcyondays.co.uk, we would be happy to replace this box for you.
The Halcyon Days Team
I still very much enjoy the Halcyon…
I still very much enjoy the Halcyon Days Christmas boxes. The presentation is lovely, the ordering is simple and efficient.This year I was seduced by the other Christmas items and also ordered a bauble. The delivery was fast for the Christmas box, unfortunately the bauble never arrived. Cf letter send to you
28. august 2023
Besvarelse fra Halcyon Days
Thank you for your review! We're so pleased that you enjoy our Christmas products. We will contact you directly about the bauble you have not yet received and ensure that this is dispatched to you as soon as possible.
Like it. I will order again
Like: The product is splendid and good package
Dislike: the delay but explainable by the move on new building
5. september 2023
Besvarelse fra Halcyon Days
Thank you for your review and your recent order. We appreciate your understanding while we have had fulfilment delays owing to a warehouse move and apologise for any inconvenience caused!
Appalling Customer Service…
I placed an order for a "welcome to the World' Box in July, I have not had any advice regarding delivery despite several emails and 'phone messages left with 'Customer Service' which appears to be non existent.
Appalling service given the cost of the products.
Barry Edwards, Western Australia
12. september 2023
Uopfordret anmeldelse
Besvarelse fra Halcyon Days
Dear Mr Edwards,
I am exceptionally sorry that you have had a poor experience with our customer services. We wish to provide a first-rate service that is equal to our product offering, and we are expanding our in-house customer services and fulfilment teams so that we do not have these issues in future. I will ensure that your comments and order details are forwarded to our management team and that someone is in touch with you directly to resolve this.
The Halcyon Days Team
Is anybody actually working in customer services?
No response to phone calls or emails.
Customer services message is always that there is no one available at this time
Order although acknowledged as in stock has not been sent
12. september 2023
Uopfordret anmeldelse
Besvarelse fra Halcyon Days
Dear Mr Taylor,
I am exceptionally sorry for the poor experience that you have had with our delivery and customer services in this instance. I can see that your order is now out for delivery and should be with you today. Please rest assured that we are working to ensure that we offer a more consistently high level of service in future.
The Halcyon Days Team
We have the entire collection of your…
We have the entire collection of your Christmas boxes all in their original boxes and paper so it is incumbent upon us to use your excellent services
Thank you
Peter and Carol Greenhalgh
124 Marina del Rey
California 89292
and
23 Grindleton Road
West Bradford
Clitheroe
Lancashire BB7 4TE
31. august 2023
Besvarelse fra Halcyon Days
Thank you for your review! Always delighted to hear from one of our valued collectors.
Very responsive
Very responsive. They delayed their delivery due to unavoidable reasons , hence I had to change delivery address. But they were very helpful. No hassle.
29. august 2023
Besvarelse fra Halcyon Days
Thank you for your review! We are sorry that we had to delay delivery in August, but we're pleased we were able to help with your change of address and ensure your order was delivered wherever most convenient for you.
Customer service rep -Excellent
The delivery was rather poor as ordered beginning of August (3/5days) arrived end of August!
Fortunately the customer service representative who called me in response to my email was absolutely lovely - much appreciated
28. august 2023
Besvarelse fra Halcyon Days
We sincerely apologise for the delay in your delivery, and we understand your frustration with the extended wait. This is certainly not the level of service we aim to provide. However, we're glad to hear that your interaction with our customer service representative was a positive one.
We truly appreciate your patience and understanding throughout this experience. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're committed to making sure your future experiences with us are much smoother and more efficient. Thank you again for your support.
Appalled by this company's lack of…
Not to be trusted even tho` website looks quality! Appalled by this company's lack of Customer Service - still waiting for product but no communication at all even after several emails. So VERY disappointed with them - I will cancel the payment £156 which they took from my account quick enough....!!!!
24. august 2023
Uopfordret anmeldelse
Besvarelse fra Halcyon Days
Dear Ms Sullivan,
Thank you for your feedback. We are exceptionally sorry that you have had this poor experience with us. We absolutely wish to keep customers informed about their order and to communicate effectively. We will ensure that your review and correspondence is passed to management who will be in touch with you directly.
The Halcyon Days Team
Quality made UK items.
Quality made UK items. Designs are detailed with a good use of colour. Well packaged. Items ordered come in their own box,especially useful with Christmas products. Wonderful keepsakes. I have bought many items from Halcyon Days over the years and always been happy not only with the items but the staff,always professional, friendly and showing a wide knowledge of their stock.
3. august 2023
Besvarelse fra Halcyon Days
Thank you for your feedback!
The tea cup and saucer to commemorate…
The tea cup and saucer to commemorate the coronation of King Charles is beautiful. It took a while to come due to the overwhelming popularity of coronation items but well worth the wait. My mother received royal family commemorative pieces at school while a child in London. This teacup and saucer stands out among them.
10. august 2023
Besvarelse fra Halcyon Days
Thank you for sharing your feedback. We appreciate your patience while we worked to fulfil Coronation orders, and we're so pleased that you are happy with your teacup and saucer.
Always excellent!Your products are always beautiful and…
Your products are always beautiful and well worth the price. Easy to order and delivery time to US was very reasonable.
10. august 2023
Besvarelse fra Halcyon Days
Thank you for your feedback!
Beautiful products
Beautiful products, well made, hand painted and utterly gorgeous. Brings a touch of something special!
9. august 2023
Besvarelse fra Halcyon Days
Thank you for your feedback!
Joy and Sorrow: Quality and Service
I first heard of Halcyon Days when I ordered ornaments from the White House historical society. I actively sought them out since I collect Christmas ornaments that are unique and of a high quality. During the pandemic and afterwards, I have over 30 of these exceptional baubles; the ones from the Royal family are especially great! However, the CR coronation items were delayed for months and now I am getting seconds priced at full price with blemishes that are below their standards. Orders are delayed with no communication unless I initiated several follow up emails. Halcyon responded with an offer to replace the non-confirming baubles! I await receipt and pray that their reputation for quality is restored along with my confidence.
4. juli 2023
Besvarelse fra Halcyon Days
Dear Pamela,
We are very sorry to hear that you have received products below our usual standards. We will reach out to you directly to resolve this, and please rest assured that we are building our customer services team and resources to ensure that we are able to deal with all enquiries in a more timely manner. Our apologies that our product and services fell short in this instance, but we will work with you to resolve this as soon as possible.
The Halcyon Days Team
Besvarelse fra Halcyon Days
Thank you for your feedback!
Beautiful Item
Beautiful products..... there was a waiting period on my last piece because of public interest but I was kept up to date at all times on what was going on and when I could expect delivery. I really appreciated that. My item arrived in perfect condition which is a constant with Halcyon Days.
10. august 2023
Besvarelse fra Halcyon Days
Thank you for your feedback!
Disappointing
On placing the order customers were advised of a 6 week pre-order. My order took over 4 months to arrive. I was not kept informed. I had to email customer services and was given inaccurate estimates of how long my delivery would take. No apologies given. Disappointing.
8. august 2023
Besvarelse fra Halcyon Days
Dear Mr Richmond,
Thank you for you feedback. We are exceptionally sorry that we did not meet the advertised lead time for delivery of our Coronation products. We absolutely wish to keep customers informed of any delay in the production process of our handmade pieces and can see that you have been in conversation with us via our customer services email. We will ensure that your review and correspondence is passed to management for review who will be in touch with you directly.
The Halcyon Days Team
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