Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
3,7
2 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I have been using Halal Holidays for years! I have always had a smooth experience with a knowledgeable team providing advice on the best hotels and activities for our needs. I have visited Saudi, Turkey and Maldives through Halal Holidays and am looking to book my Umrah package through them this year - I couldn't recommend them enough. Thank you!
I have used this travel agent twice now. The first time the process was simple enough, the only hiccup was the airport transfer arrangement upon our arrival to the country.
The second time it was such a headache. Yet I wasn't planning on posting a review.
I already knew what hotel and airline I wanted to take, I even selected the time slots. So really not sure what the point it was to use their service since the quotes they gathered for me weren't that great. The travel agent would get back to me swiftly when prompting me to buy the package but would take a huge amount of time, frequently until the end of the day to get back to me about anything else.
And I would also sometimes recieve a reply at 5/5:30pm which said "I am logging off now will have to get to this tomorrow".
And then I would recieve no updates the entire next day.
I had also requested things like early check in, and information from the hotel. I could wait hours or days and recieve no response. Yet if I took it into my own hands and contacted the hotel, I was able to arrange these things in 5-10minutes.
When I wanted to amend my booking. The amendment was made and I was later told I was not charged anything as a courtesy, yet I wasnt even made aware of the fee beforehand. I then was asked if I wanted to include a special dinner package from the hotel that was not mentioned in my original booking. When I asked about this 3x or more I suddenly recieved no clarity or response about it.
I complained to the manager and some of this stuff was resolved. They put the early check in and check out requests in but surprise, I didn't hear anything from them. Yet directly contacting the hotel I had it solved in a few seconds.
After my trip they asked me for feedback, and I decided to be polite. I just mentioned in my next visit I would probably choose a different hotel. I would imagine this would be useful for the travel agent to know for future clients. However the response I recieved was like a child "you picked it"
....
The taxi service they also hired for airport transfers were visibly less quality than the car service provided by the tour company I used whilst in the country.
And the customer service and smooth management of everything by the tour company in contract to this travel agent was stark. The tour company was booked after but they also offered hotel selection and airport transfers within their package. I should have gone with that and booked the flights myself. As any hotel information or amendments to bookings was a huge obstacle with this this travel agent. And my tour company was a huge delight and probably would have handled it all better.
Its only after the response I got to my polite feedback did I decide to make this review!
I will try somewhere else next time
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
