gunnergear.com Anmeldelser 

Besvarelse fra gunnergear.com

15. maj 2025

Hello Bernhard,

Thank you for your feedback, and we're sorry to hear about your frustration.

We’ve reviewed your case and can confirm that we responded to your email request for assistance. If you haven’t seen a reply, please be sure to check your spam or junk folder, as our message may have been filtered there.

As a small business, we do not offer phone support, but we take pride in responding to all email inquiries within 24 hours during business days. If you still need help, feel free to reply to our original message or reach out again at support@gunnergear.com, and we’ll be happy to assist further.

If your issue has been resolved or you feel we’ve been responsive, we kindly ask that you consider updating or removing your review. Your feedback means a lot to us and helps support our small business.

Best regards,
Customer Service Team
Gunner Gear

Besvarelse fra gunnergear.com

14. maj 2025

Hello Mark,
Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations.

If you're having trouble with any Gunner Gear product, including the Rebel Baton or Blue Laser, we encourage you to reach out to our support team directly at support@gunnergear.com. We stand by the quality of our gear and would be happy to assist with a replacement or refund, depending on your preference.

We appreciate your support and would love the opportunity to make things right.

Best regards,
Customer Service Team
Gunner Gear

Besvarelse fra gunnergear.com

1. maj 2025

Hello Russell,
Thank you for your feedback. We regret any frustration and want to clarify that we do not offer phone support, our customer service is handled exclusively by email for faster assistance.

Your order (#A427922CF5) is currently in fulfillment and will ship within 5–7 business days, as stated at checkout. Tracking will be sent via email once available.

We’re always happy to help and respond promptly to all email inquiries. If this resolves your concern, we’d be grateful if you considered updating your review.

Best regards,
Customer Service Team
Gunner Gear

Besvarelse fra gunnergear.com

21. apr. 2025

Hello Ralph,
Thank you for your feedback and for choosing Gunner Gear.

We sincerely apologize if you have not seen our previous responses. Please check your spam or junk folders, as we respond to all inquiries within 24–48 hours during our business hours (Mon-Sat, 8 am–4 pm EST).

Regarding your Black Widow Switchblade, it is possible the blade simply needs to be reset. Please follow the instructions provided here: https://howto.gunnergear.com/otf-reset/.

If the issue persists after resetting, please reach out to us by email at support@gunnergear.com, and we will be happy to assist further.

Thank you again for your support!
Best regards,
Customer Service Team
Gunner Gear

Besvarelse fra gunnergear.com

18. apr. 2025

Hello Robert,
Thank you for your feedback. We sincerely regret any disappointment you have experienced. We stand by the quality of our products and are committed to resolving any issues that may arise during manufacturing.

Please reach out to our support team directly at support@gunnergear.com so we can assist you further and work toward a resolution. We are happy to help!

Best regards,
Customer Service Team
Gunner Gear

Besvarelse fra gunnergear.com

Opdateret den 31. mar. 2025

Hello Roger,
Thank you for your feedback. We’re truly sorry to hear about the confusion surrounding your order and want to make sure your experience ends on a positive note.

We’re a small business with a dedicated team, and while our support staff is unavailable on Sundays, we do respond to all inquiries within 24–48 hours during our regular business hours (Mon–Sat, 8am–4pm EST). Your cancellation request was no exception, and we appreciate your patience.

After reviewing your order (#945B76B72F), we’ve gone ahead and updated it to include only one Stun Gun Flashlight ($9.99) as requested, and the difference has been refunded.

Thank you again for giving us the opportunity to make this right.

Best regards,
Customer Service Team
Gunner Gear

Besvarelse fra gunnergear.com

Opdateret den 28. mar. 2025

Hello Lawrence,
Thank you for your review, and we’re sorry to hear that the instructions you received didn’t match the scope you purchased.

Please reach out to us directly at support@gunnergear.com so we can promptly provide the correct operating instructions for your model and help troubleshoot any issues you might be experiencing.

We’re committed to making this right and ensuring you get the most out of your purchase. Looking forward to hearing from you!

Update 03/28:
Hello Lawrence,
We want to let you know that we’ve responded to your emails and are committed to assisting you with the issue you mentioned. If you haven’t seen our replies, we kindly encourage you to check your spam or promotions folder, as sometimes our messages may be filtered there by mistake.

If you still don’t see our response, please feel free to email us again at support@gunnergear.com and we’ll make sure your concerns are resolved promptly.
We appreciate your patience and the opportunity to make this right.

Best regards,
Customer Service Team
Gunner Gear

Besvarelse fra gunnergear.com

26. mar. 2025

Hello Bruce,
Thank you for your feedback. We're truly sorry to hear about your experience and appreciate you bringing this to our attention.
If you placed an order and haven’t seen an order confirmation or tracking update, we kindly ask that you check your spam, junk, or promotions folders in your email inbox. Occasionally, our emails may be filtered there depending on your provider's settings.

Please know that we are not a scam; we are an honest, American-owned small business, and we take customer satisfaction very seriously. Most of our orders ship within 7–10 business days, and it's likely that your order is either in transit or pending fulfillment.

We are unable to locate an order using only a first name. To assist you properly, we kindly ask that you reach out to our support team by email at support@gunnergear.com with your order details, such as the email address used at checkout or any other information you may have.

We are committed to resolving this matter to your satisfaction and would greatly appreciate the opportunity to do so.

Best regards,
Customer Service Team
Gunner Gear

Besvarelse fra gunnergear.com

Opdateret den 25. mar. 2025

Hello Damien,
Thank you for taking the time to leave a review, though we are concerned that the information shared here appears to be speculative rather than based on a verified customer experience.

To clarify a few important points:

Gunner Gear is a 100% American-owned and operated small business. Our headquarters and primary operations are located at 4300 S US Highway 1, Jupiter, FL 33477: not a residential address. While our returns may route through a local processing address for convenience, this is common practice for many small businesses and in no way implies dishonesty.

Our knives are hand-assembled, and our assembly, packaging, and shipping operations take place here in the United States. We work hard to provide great value through quality gear and dependable service, and we back that with a 1-year warranty on most items.

All customer service is handled in-house by our U.S.-based support team, not by any outsourced entity. We pride ourselves on fast and clear email responses, typically within 24–48 hours during business hours.

We also take transparency seriously. All subscription-based products are clearly labeled at checkout, with the option to remove them before completing a purchase.

If you believe you’ve had an issue with a purchase, we’re more than happy to assist. Please email us at support@gunnergear.com so we can help resolve any concerns directly.

We value honest feedback and are always looking to improve, but we kindly ask that reviews be based on actual experiences rather than assumptions.

UPDATE:

Hello Damien,
Thank you for your feedback, though we’d like to clarify several inaccuracies:

Gunner Gear is a 100% American-owned and operated business. Our registered address is 4300 S US Hwy 1, Jupiter, FL, a secure commercial mailbox we use for logistics. Our returns are processed separately at a Florida location to streamline service, which is common for small online businesses.

Our knives are hand-assembled in the U.S. using globally sourced parts. We are not involved in any current litigation with Microtech or any other company. We do not sell clones or counterfeit products.

As for materials, many of our listings (including the Firecracker and Pearl Stiletto knives) specify blade steel types like 440 stainless. If any listing is missing that detail, our customer support team is happy to provide it.

Lastly, we do not outsource customer service overseas. Our small U.S.-based team handles every message, and we take pride in offering real support, quick responses, and fair resolutions.

This review appears to be speculative and not based on a verified purchase. For accurate information or help with an order, we encourage reaching out to our team directly.

UPDATE 2:
Hello Damien,
We’d like to clarify that Gunner Gear is an online business, and as such, we do not operate a public storefront. The address's referenced in your review are used for logistics and customer returns only, not for walk-in retail—this is standard practice for many online retailers.

We also want to address the broader point: your continued attempts to discredit our company are not based on any actual customer experience. We cannot find any record of you placing an order with us, and your reviews appear to be speculative rather than factual. If there is a specific issue we can help with, we are always happy to assist—but it must be tied to an actual purchase.

We take great pride in being a 100% American-owned and operated small business. We stand behind our products, provide dedicated customer support, and resolve issues promptly for our verified customers.

If you have genuine concerns, feel free to email our team at support@gunnergear.com. Otherwise, we kindly ask that you refrain from continued, unfounded attempts to harm our reputation.

Best regards,
Customer Service Team
Gunner Gear