Groupon Anmeldelser 20

Purchased a hotel stay in Canada, from Canada. Found out only after the purchase showed up on my credit card that it was in USD, making it 40% higher than what was advertised. Getting in contact with customer service was not easy, and was only available through online chat. The person chatting kept disappearing, making the process very long. No refund, even after discovering this within 1 day of being charged and the website says you have 3 days to get a refund.

I just ordered a brow session of Groupon what a bunch of scamming @#%% I bought 1 session got charged for 2 and when I told them what they did they would not refund me they wanted to give me Groupon bucks like I want to use them again

I've used Groupon for a few years. No problems until recently. My tickets for the concert are not loading for some reason and it has been saying pending for the last two months. I 've reached out to the Customer Care and they completely ignore the issue and keep sending me instructions on how to log in to the mobile app. It feels like they are literally mocking me. They sent another instructions on how to log in and pull up G-pass (which are on their web anyway) and said to go straight to my seats. What seats???!!! I have no tickets it still say pending. Btw no refunds. Groupon - Lets hope the CS and IT outsourcing to India works for you financially. When it comes to knowledge and usefulness - not there.

Zero stars
GROUPON IS A SCAM!
I tried groupon out for the first time in February. I wanted laser liposuction and believed that I was going to get this service at a place on Danforth, but when I showed up, they told me that it was for a facial. The refund was issued right away, so I chalked it up to miscommunication and decided to try again.
This time, I booked with thompson body care downtown. I had an appointment on a Thursday but I got called into work so I called and emailed about it, to reschedule. I got an email telling me sorry but they can't move forward with services??? Long story short I lost over 100$, as groupon basically said too bad for you, apparently, getting ripped off blatantly is a thing, and if you don't want to waste and lose your hard earned money, AVOID GROUPON AT ALL COSTS!! -If I could upload the screenshot of the email messages, you wouldn't friggin believe it either, but, yeah, no groupon! Just pay a little more for a legitimate business, don't be cheap and dum like me.

I purchased a Costco membership from Groupon. I went to Costco to redeem the membership and was advised it was invalid. Groupon would only refund me Groupon bucks rather than process a proper refund. This is not a reputable company to deal with.

Love the deals with an app easy to use. Just wish the price for a purchase already includes taxes.

The safari niagara coupon that I bought for around $111 expires on 14th Oct. when I went to Safari on 11th Oct when I provided the voucher at the counter I was told that the safari for the season is almost closed and the entry for the children's are free and they charge only for the adults. They suggested to avail a refund from Groupon or extend it to next year as it is not worth the visit as very limited animals are only available due to the weather conditions and advised us to buy the tickets for $45. I bought the tickets for $45 with free entry for childrens. Upon entering inside the Safari I saw very few animals. 90% of the animals and birds were missing. The safari was filled only with the Halloween stalls. It was not the worth of Groupon coupon. The Groupon customer service refused to refund the amount nor extend the voucher to next year. I feel so cheated by the Groupon. I would advise everyone to be caution in using Groupon services. Most of the time the prices are better at the counters. Better to avoid Groupon. I'm very much disappointed with Groupon.

Très agréable expérience. Lana est une personne attentionnée et qui se soucie du bien être de sa clientèle.

La personne qui m’a donné le traitement était professionnelle très à pratique et le traitement fut rapide.

La succursale de Longueuil est fermée. au 2888 ch. Chambly
.il faut aller au 3701 Grande-Allée à St-Hubert, ils acceptent le coupon acheté sur Groupon voici le # 514-677-4212
J'ai un rendez-vous pour 5 août

My friend bought me a nice couple's wine tour for my birthday for my husband and I to enjoy. Three days later when I go to redeem my gift, there are no spots available. Customer service is not helpful and incompetent. What a joke and horrible experience! Why would you sell something that isn't available????

I have ordered a pair of earrings, the merchant is Yeidi international. I have never received the package.Groupon let me know that the merchant would contact me, they never did. I asked groupon to reimburse me and they only want to reimburse me through groupon dollars. Yeidid International is still advertised on the groupon site, even though it never delivers what it advertises ( I ordered again from them with groupon dollars not knowing it was the same company).

Pire expérience de service à la clientèle au monde! J'ai acheté un coupon pour un restaurant qui au final n'existait même plus! Ça fait des semaines que j'argumente avec le service à la clientèle sur le chat (il n'y a aucun no de telephone pour les joindre). Aucun moyen de me faire rembourser sur ma carte de crédit, ils ne m'offre que d'échanger mon coupon pour un autre produit. C'est carrément de la fraude, n'achetez jamais sur Groupon!

C'est bizzare les recherche , je suis canada je cherche en ontario je trouve même pas de instax film pour camera instax mini... en plus quand je reviens mes info de donnes disparait dans l'app...

2 months ago, I bought 2 products on Groupon (portable 2 persons hammock and Magnetic Posture Support) which were supposed to be delivered 2 weeks after

Groupon take money on my account but I've never had any update about my order neither find a way to contact the customer office for follow-up

Is there a customer support number on which I contact them?

It was my first experience and ny last one.

I will never buy something on Groupon website

They take your money and after you've never hear about them

Oscar

Don't waste your time or your money. If anything goes wrong with your purchase and you have to contact customer service, your problem won't get resolved and you either talk to an uncompassionate robot-human, or they just copy/paste from a script. I've been emailing them back and forth for months and they reply the same way over and over with no resolution to my problem. I bought an online class with
International Academy of Trading (STAY AWAY FROM THIS DEAL!!! this company is a huge rip-off and will ghost you if you have an issue) and the simple resolution to my issue was to postpone my subscription to a later date (when an english course was available) and instead they ghosted me. I followed up with them weekly with no avail. Same with Groupon, they couldn't care less that this happened to me. In a way I am fortunate to have only spent $20..had I spent more, I would have lost all my money. I will not be using Groupon again and I highly discourage you from using them too.

This is for Groupon.ca - CUSTOMERS PLEASE BE AWARE OF THIS SITE, IT IS FRAUD, DON'T FALL INTO THEIR TRAP
I bought an item on Groupon.ca more than a month ago, they charged on my credit card right away, and also send me a tracking number after 3 days, saying that the item was shipped through Canada Post, I tried but that tracking number didn't work, Canada post confirmed that this tracking number may be fake as they didn't receive any such item. Since then I have been trying to contact them, not it seems all of the contact lines are shut down, no response from then, rather can't contact them. This is very organized fraud. If I contact groupon.com, they escape saying that they can't sort out the purchase-related questions, so I need to contact groupon.ca.

We booked this holiday through groupon, as a tour package called 777.. actual COST $777 each X3
We live in Sydney, but booked Melbourne to China, even though we'd have to pay for domestic flights too, as Sydney was sold out, but we thought it'd be worth it as the deal was so cheap. We contacted SNA many times to find out the actual day the flight leaves, always they said, we're not Sure probably 7th or 8th November.
Finally we get confirmation after months of calling, that the flight is on the 8th Nov, and flights always leave in the afternoon around 4 to 5 pm so you'd be safe to get there about 12-1pm
Many times we asked SNA to send confirmation of tickets to both adults emails we originally gave, as the phone with one of the email addresses is shattered, and we're locked out of the email, as we don't have email password nor original phone number, they continuously ignored our request to do so.
After they confirmed the flights for 8th Nov in July /Aug, we booked flights melbourne, for the 7th.. and hotel. Two months after they confirmed the flights for 8th Nov, a women from SNA, called me in Sept, and said, "sorry, your travel dates have been changed for the 7th of November, i started bawling my eyes out, crying "but you told us that it's definitely the 8th of Nov, and we've already booked domestic flights to melbourne for the 7th, and hotel.. Eventually she got back and said, 'yes it's ok your flights are now confirmed for the 8th again" I asked, where is the tickets, I've given you the correct email address 6 times, still we received nothing
That's when I really started to panic and called groupon, in October, telling them of the situation, how I feel they can't be trusted, changing dates and ignoring both our request for plane tickets ect to be sent to correct email.. Groupon didn't care less, stating the vouchers had been redeemed in August already by merchant, no refund allowed
This is where it gets really ugly...
The morning of the 8th Nov, I called SNA from the melbourne Hotel, panicking, pleading, "where's our tickets, we've still not received them, he said" your flights have just left, 9am" I cried we were told the flight leaves around 4-5pm!"
He said," your tickets were sent to you via email, in October.. I started bawling," nooo you didn't send them, I don't have them, you've made a mistake, and the flights we were told always leave in the afternoon, around 4-5 pm latest"
He asked, who told you this, I told him his name, and stated 'he even said he confirmed with a supervisor "he argued," no he didn't.. a woman then took my call and told us to go straight to the airport and explain what happened to the airline, China Southern Airlines.. When we got to the airline, we were told by the manager of China Southern, "we can't help you, its our policy, no show no go, we can't arrange another flight, even if there are vacant seats because, its against our policy, call the travel agency..by now we are all bawling our eyes out, trying to explain what SNA had done, but this Chinese man was so cold he didn't CARE, continuing to tell us, "I can't help!" . The agency called back, he, the supervisor said, you're just trying to blame someone, the tickets were sent your email address in October... "I had a nervous breakdown,, then and there, and kept repeating, but you didn't send them to the correct email address if you even sent them at all" he then hung up.
My young son was on the floor bawling his eyes out.. a help desk referred us to a team of 2 who worked for airport, who help people in crises, to negotiate on their behalf with airlines... But they said China Southern are worst to deal with, ruthless, and have left the office.They then organised for jetstar to change our return flight to Sydney ASAP.
Next flight avail was following day, 12.30 pm. We slept at airport overnight, 30 hours waiting to get home, from a trip to no where, all of us devastated. Total cost lost, $6000+. Visas, passports, hotel, domestic flights, taxis to and from airports, and over 2300 lost through groupon, I can't believe I trusted them after already one bad experience with a merchants false advertisement in groupon, which they refused to remove from their site even after I show them evidence of this illegal advertisement.
Don't trust them, groupon, nor the merchant SNA... when groupon were notified, they asked for details of Events, total expenses lost, dockets ect, to be sent via email to groupon customer support, but before I had the chance to send anything they sent an email saying, not our responsibility, take it up with merchant your tickets were already redeemed in August this year.
When I asked groupon, "why didn't you wait for details of events like you asked?", they sent practically the same previous email.. When I then threatened to go to media or lawyer, they replied,
"go to third party, we'll tell them the same thing"
We've all been so depressed for three weeks now, as we saved for this trip for years and lost it all, we feel totally scammed by groupon for ruining what was meant to be, the holiday of a life time for my small family.

My wife and I bought a ride on car four our 3 yo son on July 22, 2017.
We noticed that one of the speeds (low one) was working on and off. Our son could not enjoy all the functionality of the toy particularly at home. We contacted right away Groupon and they sent e-mails mentioning either “someone is looking into the matter “or “has your problem being resolved”. We are October 30, 2017 and our problem with Groupon has definitely not being resolved.
Groupon failed in any ways and I will not recommend buying on this site. I like to deal with people face to face and particularly in those circumstances. Yes, you pay more at a local store but at least you have someone to talk to. Here are some of their e-mails. Don't you think we deserve better?

Faisal Dipatuan (Groupon Customer Support - International)
Sep 21, 21:52 BST
Hi,
Thanks for your patience.
I'm just getting back in touch to update you on the status of your query with us. We haven't yet heard back from our Resolutions Team, so I just wanted to check with you that the issue is still ongoing before I pursue the matter further.
If everything is fine there is no need to reply to this email, we'll automatically close the ticket after a few days. Alternatively if the issue is still ongoing, please reply directly to this email and I'll talk with the team to see how we can quickly resolve this.
Thanks for your patience and my apologies for any inconvenience. If there's anything else I can do to help, please don't hesitate to let me know.
Kind regards,
Faisal D.

Len (Groupon Customer Support - International)
Sep 8, 00:22 BST
Hi Flavie,
We would like to apologize for the delay in terms of our response to the issues you have been experiencing. We are currently receiving high volume of emails therefore, our response time has been delayed.
Unfortunately, the issue is still under the care of our dedicated team and has not released an update regarding this matter.
We welcome you to please contact us directly for follow up in case you will not get an update till next week.
Thank you for your patience and understanding regarding this matter.
Kind regards,
Mylen S.
1-877-628-2540
Monday - Friday 8 am - 4 pm
Groupon Quebec Team
Mylen S.

Mindy Kyle Aquino (Groupon Customer Support - International)

Aug 23, 19:43 BST
Hi Flavie,
Thanks for getting in touch, and my apologies for any trouble you've experienced with your Groupon purchase.
Would it be possible for you to send me a photo of the item, it will help us resolve the issue as soon as possible.
Please respond to this email with the photo and I'll look into this further for you. If you're having difficulties in attaching the photo, you may need to reduce the size of the file. If sending a photo is not possible, or if you have any further questions, please let me know.
Thanks for your patience and my apologies for any inconvenience.
Kind Regards,
Mindy Kyle of Team Groupon
1-877-628-2540 ( Groupon Quebec )
Julymarsime Balas (Groupon Customer Support - International)
Aug 7, 12:38 BST
Hi Fritz,
Thank you for contacting us.
I am sorry to know that your order is in this kind of condition now. I understand that you want to have it fixed, for it so let me do my best to help and to sort this matter out.
In line with this, what I will do now is to escalate this to the appropriate department for them to look into this further and to know what necessary action could be done.
An update could be provided within 10 working days. Rest assured that I will get back to you immediately once I already got a feedback from them.
Please bear with me, Fritz. Hopefully, we will be able to receive a favorable feedback for this as soon as possible.
Kind regards,
Raiza B. from Team Groupon
1-877-628-2540

Ce n'est pas la première fois que je reçois un article défectueux et lorsque j'écris à Groupon, on me répond d'abord qu'on s'occupe de communiquer avec le fournisseur. On me réécris une 2e fois pour me dire qu'ils sont toujours en attente et me prie de demeurer patiente. La 3e fois on me promet un remboursement intégral s'ils ne parviennent pas à me répondre dans les 5 prochains jours. Mais ensuite, plus rien. Et puis tu les relances en leur rappelant tout ceci mais ils te disent qu'ils veulent avoir les détails parce que rien ne semble avoir été inscrit dans le dossier. Puis... Plus rien... plus de réponse...

C'est carrément du niaisage. Ils rient de nous en te promenant de gauche à droite et en attendant que tu te décourages de toi même. Et ce n'est pas la première fois malheureusement... MAIS BIEN LA DERNIÈRE !

ATTENTION... C'est super intéressant quand il n'y a aucun problème mais... OHLALA quand il y en a un... c'est un gigantesque foutoire !