Is someone purposefully trying to destroy this (once great) company?
Having been a regular customer for many years, I am appalled at the present state of this company - from the quality of the product to the barely-existing customer service. Last couple of years has been steadily down the hill - the cartridges hold less and less, the battery life is shortened; if & when they bother to respond to inquiries, it is usually after a week or two. It took almost a month to register the return of the recyclable cartridges, only to have 0 points applied to the account. Now they also blame the CA e-cig regulations - each order, prior to being shipped out, has to be confirmed by phone; in case you miss the call, they do not ship. Their Facebook page has been closed down due to excessive complaints and negative reviews; on their web page they keep only the 5-star reviews, and it was impossible to review them anywhere else (til now).
Years ago, this was a solid company with a good product; with the new ownership/management came the array of problems. Worse yet, they refuse to acknowledge them and, quite frankly, I don't think they care.