Greengoo Anmeldelser 114

My son and I bought one of these 'strimmers'. My son soon found out that it was useless, so I wanted to return my, unused strimmer in the original packaging, for a refund ..... This was the reply I got from China ....
"There is nothing wrong with our products.
I need to explain that returns are a hassle.
Please note:
1. You need to return the product to China yourself and bear the return shipping cost;
2. After the return is successful, we need to deduct the relevant tariffs and a 15% return fee;
3. If the product is damaged during the return process, it will not be returned.
4. The return policy stipulates that the return address must be provided by us.
Our return address is not the address on the package, we only accept the return address we provide; if you return the package to any other address than the address we provide, we will not be able to receive the package, and at that time, all losses will be borne by the buyer .
If you want a full refund, you will need to return the item and pay shipping costs, as well as customs duties. Returning items from your location to China will cost a lot of money and time.
In this case, how about we refund you 3% of the order and you don't return the package? You can leave items there as gifts for your friends or family."

After refusing this ridiculous offer, as the item was sent to me from some unknown UK Distribution location, they then offered 5% !!

Read the 'Positive' reviews on this site carefully. They look like they were written by 'somebody' who's first language isn't English. (Maybe Chinese?) Very suspicious !!

Note: This is the returns policy from their website [No mention of having to send to China !!

"Refund：
1.For non-defective products/no-longer needed products
（1）Unopened & Unused Merchandise: Unopened merchandise may be returned within 14 days of delivery. An up to 10% restocking fee will be applied for all unopened merchandise upon successful return..
（2）Opened Merchandise: Opened merchandise may be returned within 14 days of delivery, and the equipment must be in good condition. A 15% restocking fee will be applied for all opened merchandise upon successful return."

This company absolutely sucks and I was persuaded by trust pilot website that it is a good strimmer and I cannot get an address to return this rubbish product so please don’t scammed like me !!!!

The product is ordered in from China so I deduce it's probably a company with low overheads operating out of an office in the UK. That will be why the after sales care, returns information (address) and telephone number is intentionally withheld. They cannot help at a grass roots level. They are totally useless, take your money and run.

DO NOT BUY ANYTHING FROM THIS COMPANY. You will regret it it.

The strimmer I purchased from them is lightweight and does arrive (eventually) with all the trimmings. Don't order a spare battery. They sent the wrong one and trying to sort the issue has been a nightmare.

I have been unable to send anything back to the supplier because it is blocked every time I ask. I am sure this contravenes my consumer rights.So I have to keep the strimmer???

I will use it until it breaks which is probably going to be soon. It is a toy but it does work well.

Avoid the company at all costs.

Total crappie customer service. Never had a response from them. I will be asking my bank for a reverse charge so should get money back. Buyer beware doubtful that you will get the product as I have never had a response from them

I am still to be convinced this is a genuine company.

We have still not received our grass trimmer.

We have had a notice from EVRI delivery that they have received over 1 week ago, however it appears not to have moved since. We contact EVRI every day, but no response to their automated system.

We wrote to GreenGoo also setting out detail of concerns, however got the same automated response.

On checking returns and cancellations it appears you can’t cancel once it is apparently distributed. There is no guarantee of delivery timescales. The. They charge 15% to return.

This all seems suspicious, I wouldn’t use this company again.

This grass trimmer is very quiet and with 1 rechargeable battery. It can effortlessly cuts through my lawn. Plus, it has a nifty cut-off feature in case it gets caught in long weeds. Very good cost-price.

Avoid this company. I have no idea when my product will arrive, or whether they will process a return. Delivery was taking so long I asked (over email) to have it redirected because I would no longer be at the address and they refused. Any returns are subject to a 10-15% fee so you don't get all your money back.

At this point I would be relieved to a) receive the product b) get a refund on a return, I'd take the 10% hit as at these point I feel scammed.

They seem to be a fake brand piggy backing on the name of another similarly named company who are completely different (Green Goo, rather than GreenGoo).

Aftersales is dreadful - once they have your money they have little interest in resolving any issues, or even telling you when you can expect delivery.

There is no phone number to call. You're on your own.

I'm pretty sure the positive reviews on here are fake - they are all written in April 2024.

Wow, defiantly value for money, so many options & usage takes a while to get my head round it. Good quality & have used it every day.