Grays Anmeldelser 1.126

Easy reliable service. Prompt and safe delivery.

Pretty streamlined auction and it was my first time ever and I won! The staff were helpful when I went to pick up my item.

I will say, payment cannot be split and only made in one form which I was hoping otherwise but it was all sorted none the less.

Emails and sms for payment made it confusing.
Paperwork lost on site when attended for pick up. Very unorganised at pick up site

I like a simple easy to use online process and this fits the bill

Found a product I wanted, confirmed it was a good price, ordered, given approx delivery date, goods arrived a little earlier, even better

Great wines at really good prices, shipping was really fast

Grays have forgotten how important the customer is.
Eg... sending us an email with a no reply email address so we cant write back!
Selling 'seconds' that they know dont work and not letting us know any history of the goods and of course, no refunds.
A second is a scratched, slightly soiled, not new product....which works. But not at grays.. their 2nds are electronics that don't actually function but still look like they should!
Sending me a survey as they want to improve... but then finding the survey stopped me completing it!

Just stop being massive and arrogant and start treating your customers well again. Especially when you are charging such high buyers premiums.

P.s. I hate writing a negative review for a business but Grays needs to smarten up their act.

ordered product days after been told out of stock

Auctions closed on 6th, and paid for on 6th, yet there's no tracking and no delivery. Where are my items?
Lot #:0004-257669 &
Lot #:0005-257669

I purchased a vehicle over 2 weeks ago. The day after I bought I ran a vehicle check and despite advertised as being sold unregistered without plates, it was still registered. I called and checked and they said that it was sold unregistered and the previous owner had requested the plates back and vehicle to be sold with no rego, and in fact it would be illegal and breach of contract to sell it registered.

Turns out they haven't unregistered the vehicle (so broken the law and breached the sale contract) and I only found out today when I try and get a blue slip and register the vehicle, and am unable to because the the car is still registered to another person.

Their staff member than on speaker phone tries to convince the supervisor at Services NSW (on speaker) to break the rules and cancel the registration for me, even though I'm not the registered owner, to fix their failure to meet their legal obligations.

I bought from what I thought was a reputable auction house, and now feel like I'm dealing with Arthur Daley.

I now have a vehicle I can't register because of their incompetence.

Repeated deliver stuff ups whereby they truncate the registered delivery address resulting in return to sender or diversion to a post office. Hopeless customer service. They just fob you off by “creating a ticket” or closing the chat. Never admit error or fix their processes. Don’t bother is my advice

Fast delivery, easy transaction

No dramas. TechTraders don't sell rubbish.

Great experience in the wine auction plenty of value to choose from and the delivery was very quick

great range

very easy to negotiate websiten & easy payment method

I recently bought a VW beetle from grays in Melbourne what a great little car went through rego no problems I drove it from Melbourne to goulburn not a problem .I have been dealing with grays for some years always been happy with them

My experience was good the drive to Tenterfield was great and all my Lot was in all marked and accessible in one Place, the Person that took me to my lot was extremely helpful as he cleared a path for me to get my trolly out after loading my items on it which he did not have to and I do appreciate what he done for me it was extremely helpful So Thank You For doing that for me I would also like to Thank Graysonline for notifying after the Auction had finished that I had won that lot in the Auction I can't think of anything that I would change as I feel everything worked very well so I would like to thank the GraysOnline team for all there help and support.
Regards John Mcdonnell

Unhappy with your purchase, from my experience if you have paid with a Bank Visa card you are then entitled to dispute the payment by means of a Bank Chargeback, if successful this is a way of getting your payment reversed & back into your Account balance, the same applies to PayPal when linked to a Visa credit card.

Purchased the wine for two dollars cheaper than retail
The wine was delivered one bottle short sighting damage, the other five bottles had glass shards and red wine covered all over them. The labels were equally damaged.

Grays were made aware of this damage by Australia Post

Crazy offered to refund me $14.67 which was the price of a bottle of wine

Then Grays want me to download Adobe fill out forms and more

Definitely not worth saving two dollars

And that’s winning the auction so clearly could’ve spent well over that saving

PS.. and a pathetic response from Grays online below … will update with the Fair Trading outcome

Quick efficient delivery, great price

The item description is accurate. Also the payment and post isvery convenient. Thanks