Rude and arrogant Sales Manager , Callum, Leanne from service thought she could be rude to my husband as well. Very unprofessional branch. Had my new EV4 for 3 days and it had problems starting , ov... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This is the 3rd car we have had from Gravells dealership in Narberth. Jason Boucher has sold us all 3 cars and he always makes us feel valued. We recently took 3 different cars for a test run because... Se mere
Ian H. I had been looking at getting a Dacia Duster for a short while. So l went to Dacia Hereford. I was welcomed by Nick. I told him my requirements & found me a car that fitted what l had asked... Se mere
Many thanks to Nick and Isaac at Gravells, Hereford for all their assistance in the purchase of our Dacia Bigster. We previously had a Duster but needed more space to accommodate a wheelchair. Nick an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
NEW AND USED CARS FOR SALE IN SOUTH WALES AND HEREFORD QUALITY AT GREAT PRICES At Gravells, we've been providing excellent service since 1932 and have the full range of new Kia, Renault and Dacia cars and vans. We also stock more than 600 quality used cars and vans across the group with prices regularly checked to ensure you're getting excellent value for money. We have locations across South Wales in Kidwelly, Narberth, Swansea (Llansamlet), Bridgend, Abergavenny and Hereford which sell new and second hand cars as well as performing MOTs, servicing and repairs on all makes and models. We also have our own insurance approved, accident repair centre in Kidwelly which carries out body repairs, smart paintwork repairs, resprays, alloy wheel refurbishments and fits a range of vehicle accessories such as tow bars, sensors, dash cams and reversing cameras. Our top-class customer service and after-sales service has seen us build excellent relationships with our customers time and time again. People come from far and wide to get great deals on new and used cars that meet and exceed their expectations – our customer reviews speak for themselves!
Kontaktoplysninger
Gravells service Centre, Pembrey Road, SA17 4TF, Kidwelly, Storbritannien
- 07776162867
- gravells.com
4,5
Fremragende
158 anmeldelser
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Second time writing this 1 star rating…
Second time writing this 1 star rating as Gravells clearly had my review removed for speaking the truth. I've had nothing but terrible service since I started going there. Leased 3 cars over 5 years and each time I book on for MOT, I'm lied to stating that they tried calling to cancel. They even slyly added 2 payments of service when I went to pay a deposit for my car, even though I specifically told them I didn't want it. I've had one service out of it, and I've recently booked the car into another garage for my second serviced despite already paying Gravells. Receptionist is so unprofessional. I will never ever return.
1. november 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and that you feel the service you received from Gravells has fallen short of the standards we aim to provide.
This is certainly not the level of service we want any of our customers to experience, and we take comments like this very seriously. We would really appreciate the opportunity to look into the concerns you’ve raised regarding your MOT bookings, service plan, and the interaction you had with our team.
Please could you contact our Service Manager, Scott Ridings, directly at scott.ridings@gravells.com or on 01792 277235, so we can investigate this further and try to resolve the matter for you.
Thank you again for bringing this to our attention.
Kind regards,
Gravells Kia Swansea
Easy and unpressured buying experience
Very helpful and unpressured buying process. Easy and fair part exchange. Prompt response to any queries.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Hi MFlint, thank you for your kind review of Gravells Renault Hereford! We're so please you felt your purchasing experience with us was worth the full 5 stars, it was a real pleasure to serve you and you find your new car. Wishing you many happy miles on the road ahead, whilst we're always on hand to help if you need anything!
Best Wishes,
The Gravells Renault Hereford Team
Staff feedback
I have been a customer for many years and always had excellent service and support from Emyr & Gareth, recently I had an RTC and Gareth was supportive, efficient and went over and above to help me and replace my car, thankyou!
27. november 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Hi Vicky - thank you for this lovely review! It's always so unfortunate when a customer has a RTC, but we're so pleased to hear Gareth was able to efficiently support you with finding a new car to get you back on the road! Your comments will be really appreciated by both Gareth and Emyr. Wishing you many happy and safe miles of motoring ahead - we're always on hand to help should you need us.
Best Wishes,
The Gravells Renault Kidwelly Team
Great Service after transfer of Renault dealership
I had initial problems with the MOT and servicing of my Renault Captur when Gravells took over the Hereford Renault dealership. My service plan could not be transferred by EMAC because of the change of dealership but the servicing was honored by Gravells with what was left in the pot when I had to cancel the plan at no extra cost to myself. The MOT could not be completed because the systems were not in place after the dealership transfer with the added complication that the old dealership did not have any follow up plans to inform customers when both the service and MOT, in particular, were due. I can confidently say that with the new dealership there is now a full and robust system in place where their valued customers will now be informed when a Service and MOT are due. I found the reception staff Samatha and Rebecca, also Shaun the new after sales manager very efficient in the way they solved the issues I had during the dealership transfer to my complete satisfaction, well done.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Hi Paul, thank you so much for taking the time to share your experience with us. We’re delighted to hear that our Hereford Renault service team, Samantha, Rebecca, and Shaun - were able to resolve the issues from the dealership transfer and make the process as smooth as possible for you.
We're really pleased that our Gravells systems are now helping to ensure our customers are fully supported and informed. Your feedback is incredibly valuable, and it’s great to know that we could provide a service that met your expectations.
Thank you again for your kind words and for trusting Gravells with your Renault Captur. We look forward to seeing you at your next service or MOT!
Best Wishes,
The Gravells Renault Hereford Team
Absolutely incredible service by the…
Absolutely incredible service by the Kia Hereford team with specific mention to Sam Fitzer who helped me throughout the whole process with no hassle whatsoever. Sam always made sure that I was taken care of and went beyond the call of duty to get me moving. Special shout out to Stephan as well. Thank you very much
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Hi Rudi, thank you for this excellent 5 star review! It's great to hear your kind feedback about your experience with Sam and the team at Gravells Kia Hereford, we are really pleased you were happy with your car purchase with us! Wishing you many happy miles on the road ahead - we're always on hand if you have any questions.
Best Wishes,
The Gravells Kia Hereford Team
Excellent Service
For the second time in 18 months I have had the pleasure of dealing with Nick Shepherd at Gravells Dacia Hereford. He had previously provided me with excellent service and I was very pleased and relieved that he was able to assist me once again with the change-over of a Motability vehicle. He is very professional, knowledgeable and eager to offer his guidance and help in every way. As previously I greatly valued his assistance in the change-over, which he made a pleasurable experience.
10. november 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Hi B Hyde,
Thank you so much for your kind words and for choosing Gravells Dacia Hereford once again! We’re delighted to hear that Nick made your Motability vehicle change-over such a positive experience. Providing friendly, knowledgeable service and making things easy for our customers is always our goal, so it’s lovely to know that came through. We’ll be sure to pass on your appreciation to Nick - he’ll be thrilled to hear it! Anything further you require, please do not hesitate to reach out.
Best Wishes,
The Gravells Dacia Hereford Team
Never again
Getting my Kia service orgainised with Gravell's was the most frustrating experience I have ever had with any company. Two months from start to finish. I won't go into the full story, but a particular highlight was learning that an online booking isn't actually a booking - "Someone should have phoned you" - and it would be a further three weeks before they could fit it in. When it finally happened I lost a week's work while they waited for a part, followed by "We *might* get it fixed tomorrow". I had to threaten a sit-in in their showroom in order to get them to finally pull their finger out.
I was planning on changing my car this year. It won't be a Kia because there's no way I'm dealing with Gravells again.
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Hi David Absalom,
Thank you for your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention. Our Service Manager, Scott, is currently in contact with you to discuss the matter and we hope to work towards a resolution.
Thank you,
The Gravells Kia Swansea Team
Not a pleasent experience
Not a pleasent experience. Gravells appear to be focussed on selling, rather than fixing cars. Firstly sent an online 'check in' which was basically what other services do you want to add and pay for. In Gravells at Llansamlet asked if I wanted to set up a 2 year service plan, again costing money for a 10 year old car. No I don't. One of the things I had asked them to look at was the engine light, which was coming on, they didn't. This would have been useful and I would have been prepared to pay for this. This appears to be set up to get as much money as possible from customers without actually providing much of a service.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Hi Alix Love,
Thank you for your feedback. We’re sorry to hear about your recent experience with us and appreciate you bringing this to our attention. Our Service Manager, Scott, is currently in contact with you to discuss the matter and we hope to work towards a resolution and mutual understanding.
Many Thanks,
The Gravells Kia Swansea Team
Gravell’s Bridgend
Gravell’s Bridgend. Went along to the showroom to check the colours on the new KIA EV3. On arrival we were met by the salesman Daniel Thomas. He was polite, helpful and didn’t pressure us in anyway for a sale. However, the advice and deal he offered us was excellent. So much so we ended up ordering the new car without hesitation. He gave us accurate and precise information. We were informed frequently regarding the update of delivery and collection of the vehicle. When we arrived to collect our new KIA EV3, we were also met by Carwyn, who thanked us for choosing to buy the vehicle from Gravell’s Bridgend. I would definitely recommend them both. We would definitely purchase a car from them again in the future.
Thank you for your excellent friendly service and advice.
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Hello Wendy,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Daniel and Carwyn made your visit so enjoyable and that you felt well looked after throughout your new EV3 purchase. It’s great to know their friendly, no-pressure approach and clear communication helped make the process easy and enjoyable. We really appreciate your recommendation and look forward to welcoming you back to Gravells Kia Bridgend in the future. Hope you enjoy every mile in your new EV3!
Best Wishes,
The Gravells Kia Bridgend Team
FROM THE OUTSET GRAVELLS NARBERTH HAVE…
FROM THE OUTSET GRAVELLS NARBERTH HAVE BEEN EXCEPTIONAL. JASON, OUR POINT OF CONTACT WAS FRIENDLY,COURTEOUS AND EXTREMELY KNOWLEDGEABLE. AS TWO ELDERLY PEOPLE BOTH ME AND MY WIFE WERE PUT AS EASE BY HIS ATTITUDE TOWARDS US. WE BOTH THANK HIM VERY MUCH FOR ALL HIS HELP AND WILL HAVE NO DOUBT ABOUT RECOMMENDING JASON AND GRAVELLS TO ANY ONE. WELL DONE JASON AND THANK YOU.
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Hello Alan Lewis, thank you for taking the time to leave Jason and the team at Gravells Kia Narberth such a kind 5 star review - it is great to your thoughts about the excellent friendly service you received during your visit with us! It was a pleasure to serve both you and your wife in finding your new car with us, and we are always on hand to support in future with any queries, big or small you have our contact details.
Best wishes and enjoy your new car!
Jason and the Gravells Kia Narberth Team
Gravels is a Kia Garage in Narberth
Gravels is a Kia Garage in Narberth, which we highly recommend we have dealt with Jason Boucher for a very long time now, and the Service and helpfulness we receive with them is excellent . Always very pleasant good customer service and always there to help you.
29. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Hi Mr Davies, thank you for your kind words and for recommending Gravells Kia Narberth! We’re delighted to hear that Jason and the team have consistently provided you with great service and support. Your loyalty to Gravells and feedback are very much appreciated, anything further you require please do give us a call.
Best Wishes,
The Gravells Kia Narberth Team
Recommendations all around
I have visited a lot of dealerships recently and Gravells Narberth far exceeded all the others. My very first visit I was greeted promptly with offers of assistance and felt comfortable to browse until I needed further help, which came quickly when I asked. The sales team were knowledgeable and friendly, in fact, all the staff there seem professional and courteous. The dealership was busy and there are a lot of cars to see, both new and used but with the sales team’s help it became enjoyable to narrow down my choices to the perfect fit, which I collected within a week of placing the order. Special mention to the General Manager, Jason Boucher for his help in proceedings and well done for running such a great dealership. Recommendations all around
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Hello Dr Neil, thank you so much for your kind words! We’re thrilled to hear that your first visit to Gravells Narberth made such a great impression. It’s fantastic that our team could make browsing enjoyable and help you narrow down to the perfect car so smoothly and your kind comments are very much appreciated. Even with a busy dealership, we do always aim to make the experience stress-free and very much an enjoyable one. Our team will be delighted by your special mention, we will ensure to pass this on. We hope you’re enjoying your new Kia and look forward to welcoming you back again to Gravells in future.
Best Wishes,
Jason and the Gravells Kia Narberth Team
Salesman Lewis
Salesman Lewis, so very helpful on Sunday 12th with advice and assistance regarding charging of our EV3. A credit to the company.
12. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Thank you J Robinson for your kind words about Lewis! He is indeed a credit to the business. We hope you are enjoying your new EV3. Thank you for coming to Gravells Kia Narberth!
New Clio
Had a new Clio and from waiting for the car to be delivered until the day I picked it up, Nick couldn’t have been more helpful. Very knowledgeable and excellent customer service
30. september 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Dear Louisa Goode, Thank you so much for your lovely words about Nick. We're delighted that you had a great experience with us and wish you many miles of happy motoring in your new Clio! Thank you from the team at Gravells.
Unprofessional service
Went to book a service at the Llansamlet branch - very unprofessional receptionist and a man standing behind the counter with filthy black hands eating a pot noodle!
24. september 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Thank you for your review. We are very disappointed to read this as this is very unusual for us! Please contact chris.brown@gravells.com if you would like to discuss further.
Excellent service
I picked up my new Kia Niro hybrid today and the whole process from initial enquiry to hand over was handled by Richard Barber. Richard was excellent in every regard being helpful efficient and friendly and he made the whole process stress free. I would highly recommend the business and Richard in particular to anyone interested in buying one of these cars.
23. september 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Thank you so much for taking the time to share your experience with ys at Gravells Kia Kidwelly! We’re so pleased to hear that Richard made your Kia Niro hybrid purchase smooth and stress-free. We’ll be sure to pass on your kind words to him as he will certainly be pleased. Your recommendation means a great deal to us, and we hope you enjoy many happy miles of motoring in your new Niro! Thank you again for choosing Gravells.
Many Thanks,
David James
Sales Manager - Gravells Kia Kidwelly
Poor advise poor service
12 yr old car failed for MOT on windscreen jets. Told major fail could not take car away despite being within existing MOT dates. Informed could take 2 weeks to get parts. All completely wrong and not factually correct.
Advise from 2nd garage resulted in taking car home, collection by 2nd garage and minor remedy to clear issue.
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
We are very sorry, it was never our intention to mislead and we have reviewed this issue to improve for future.
When trying to obtain parts for non Kia vehicles we are in the hands of third parties and were told there was a delay on the parts.
Thank you for leaving your review.
Very friendly and helpful staff
Very friendly and helpful staff. Answered all questions in a straightforward manner
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Thank you so much for your review! We're delighted that the service was helpful and we hope to see you again. Many thanks from the team at Gravells Dacia Kidwelly.
Turned up a day late for a service
Turned up a day late for a service. Managed to fit us in. Showing proper kindness to customers. Service department amazing thankyou very much
3. september 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Hi Dylan, thank you kindly for this lovely review of our service team at Gravells Dacia Kidwelly. We understand things can happen and we're so pleased we were able to make arrangements for you even though it was a day later. Thank you very much for choosing Gravells, it was a pleasure to assist you!
Or though we didn’t end up buying a car…
Or though we didn’t end up buying a car with gravells kia today we thought our saleswomen was absolutely brilliant she went above and beyond in every aspect possible to try and find us the car we wanted for the price we needed her name was Cassie
23. august 2025
Uopfordret anmeldelse
Besvarelse fra Gravells
Hi Jake, thank you for taking the time to leave us a review of your experience with Cassie at Gravells Kia Swansea! It means a lot to hear that even though you didn't purchase with us this time, you felt Cassie's customer service was worth leaving a 5 star review for. We know she will really appreciate it! It was a pleasure to assist you and wish you the best in finding your perfect vehicle.
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