DO NOT USE THIS COMPANY I went on a site called mambobabyfloat.co.uk. I ordered a car cam in January I went through PayPal. I’m still fighting for my £57.99 back. They reckon they delivered it but... Se mere
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Se, hvad kunderne siger
The customer service was very good. Kept me upto date with expected delivery. The product (Stitch) was excellent quality! My granddaughter was really happy with it! Just took a while to arrive, so... Se mere
Virksomheden har svaret
how poor this company is. delayed sending toy out. asked for refund. waited and waited for response. still waiting. then asked for discount and I will keep toy answer is got to speak to management. a... Se mere
the item is good and as deacribed but deliver took longer than the upper limit advertised. in this case it would be good to at least contact the customer so they are aware.
Virksomhedsoplysninger
Skrevet af virksomheden
GrandPacks.com is a an E-commerce store specialized in Weighted Stuffed Animals and Swimming Floats and different Kind of Plushies. Grandpacks.com is owned by Grandpacks LTD, an UK Company limited created in London, Company Number is 14008008. Grandpacks LTD has no physical store, only E-commerce stores, We own also other websites www.weightedstuffed.store. About Grandpacks.com, you can have all the informations in our website
Kontaktoplysninger
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM, WC2H 9JQ, London, Storbritannien
- +447723988507
- support@grandpacks.com
- grandpacks.com
2,4
Under middel
32 anmeldelser
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DO NOT USE THIS COMPANY I went on a…
DO NOT USE THIS COMPANY I went on a site called mambobabyfloat.co.uk. I ordered a car cam in January I went through PayPal. I’m still fighting for my £57.99 back. They reckon they delivered it but won’t give proof.
PayPal have taken all emails off their site, they must think it has been resolved but it hasn’t. I’m disappointed with PayPal , I don’t even know what the outcome was.
This company should be struck off.
27. januar 2024
Uopfordret anmeldelse
I am still waiting for the promised replacement…
I am still waiting for the promised replacement. It is already 2023 and I still haven't received it - here is the company response back in September. I wrote on the 19 December to ask what is happening and that I would like a refund but to date I haven't received a response.
On 16 Sep 2022, at 17:08, wrote:
Hi,
How are you doing?
You can keep that product, and we will send you another Weighted stuffed Animal 2.5LBS.
Please, shall we send it to the same address?
Best Regards
21. januar 2023
Uopfordret anmeldelse
I haven’t received my item
7. december 2022
Do not order from this company!!
Do not order from this company!!! My son used his pocket money to buy a weighted dinosaur and its a stuffed toy! A bad one at that. Disgusting how you can do this to people. Avoid at all cost! Also note website states no refund
28. december 2022
Uopfordret anmeldelse
Placed order over 2 months ago
Placed order over 2 months ago, paid for the 4-7 days guaranteed delivery. Disappointed to say the least. Contacted them several times and they “reposted” it yet that was a month ago aswell. Now there is no tracking number on the SHOP app as it couldn’t be found. NOT HAPPY
28. september 2022
how poor this company is
how poor this company is. delayed sending toy out. asked for refund. waited and waited for response. still waiting. then asked for discount and I will keep toy answer is got to speak to management. as of today no more response to my e mails no offer of discount. no return label. they promised delivery 7 -10 days replacement bought for grand daughters birthday arrived. 23 days. hence refund /return. give a wide birth won't use again
23. september 2022
Uopfordret anmeldelse
My daughter loves the weighted dinosaur…
My daughter loves the weighted dinosaur although I would say it doesn’t feel 2kg? For what she wanted she is very happy.
1. november 2022
Grandpacks
— took double the time to deliver
— texted via WhatsApp and got a response and then left me on read
— the email person was good but took a couple of days to reply
— came packed good
— but as soon as it arrived it was very nice, but it was not here for the birthday day which was a huge let down as I ordered it in plenty of time.
7. oktober 2022
Item not received
Claimed item was sent but nothing, it’s been 6 weeks. I am trying to claim back through my credit card. No response to any messages.
2. september 2022
Uopfordret anmeldelse
bought weighted Stitch cuddly toy
bought weighted Stitch cuddly toy she loves that it is weighted and brings her comfort when she cuddles him
3. oktober 2022
Beautiful product
My daughter loves this product. It’s very soft and very comforting to her. Will be buying more for family gifts.
20. september 2022
Terrible experience!
Terrible experience, do not buy from here!!
Communication has been awful from the beginning. They kept saying they would update me on a specific date but I would always have to chase a few days later because no one ever got back to me. They kept telling me the same update each time. By then it had gone pass the delivery date and I had moved house, asked the company to change the delivery address which they supposedly “did”. They said I would received by the end of last week and I still haven’t received anything and my delivery has now been marked as delivered. I have messaged several times regarding this and they are now ignoring all my messages ( I wonder why)🤔!
20. september 2022
STAY WELL CLEAR!!!!!
Absolutely shocking delivery time, horrendous quality. Something that cost £30 you could pick up from a cheaper shop for £10. STAY WELL CLEAR OF THIS COMPANY!!!!
20. august 2022
the item is good and as deacribed but…
the item is good and as deacribed but deliver took longer than the upper limit advertised. in this case it would be good to at least contact the customer so they are aware.
28. august 2022
Such an great buying experience
Such an easy buying experience. Great website with lots of information and easy to use. Arrived really quickly as well, thank you.
5. september 2022
Besvarelse fra GrandPacks LTD
HI Nathan,
Thank you for your great feedback, we are happy to hear from you.
If There's anything you are unhappy with, please let us know.
From you we learn
The product was not as described…
The product was not as described online. It was listed and described as weighted and aid anxiety. The product was purely a plushie, not remotely weighted at all. Very disappointed and delivery took 10 days longer than advised therefore missing my daughter’s birthday.
10. september 2022
Besvarelse fra GrandPacks LTD
Hi Charlotte,
How are you doing?
Thank you very much for your feed back in TrustPilot.
About the Weighted Stuffed animal, we have created three different weights:
1.36 LBS: Which looks like a normal plush, it is normally used by everybody
2.5 LBS: Which is more heavier and more welcomed by more of our costumers, it helps to relief anxiety and stress.
6.4 LBS: Which is ideal heavy, it is for people whom suffer for great anxiety, it can be used as a pillow, and be hugged all the time around.
Please check the link below:
https://grandpacks.com/products/therapy-plush
If there's anything we can do for you, we will be happy.
Your satisfaction is our Priority.
About delivery time it is :
Free delivery: which is 8-12 working Days
Express Delivery: 4 - 7 Working days
If you have any questions, please feel free to contact us.
I am still waiting for my portable…
I am still waiting for my portable mosquito killer. The one delivered was not portable. I was promised that a portable one would be sent.
I ordered it in June. Not a good experience.
23. juni 2022
Besvarelse fra GrandPacks LTD
Hi Hilary,
How are you doing?
We are really happy to hear from you.
About the returned item, we already asked our team to replace it for long time ago, we didn't hear from you since that time.
You will receive an email from our team about the return product.
Please, if you have any questions contact us.
We will be happy to hear from you
it didn’t weigh anything
12. september 2022
Besvarelse fra GrandPacks LTD
Hi Purdey,
How are you doing?
Thank you very much for your feed back in TrustPilot.
About the Weighted Stuffed animal, we have created three different weights:
1.36 LBS: Which looks like a normal plush, it is normally used by everybody
2.5 LBS: Which is more heavier and more welcomed by more of our costumers, it helps to relief anxiety and stress.
6.4 LBS: Which is ideal heavy, it is for people whom suffer for great anxiety, it can be used as a pillow, and be hugged all the time around.
Please check the link below:
https://grandpacks.com/products/therapy-plush
If there's anything we can do for you, we will be happy.
Your satisfaction is our Priority.
If you have any questions, please feel free to contact us.
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