Grand Home Furnishings Anmeldelser 

Jake and our salesman was very polite and helpful throughout our visit today. I highly recommend Grand Furniture in Martinsburg.
The girls behind the counter very personable as everyone in the store all the way to the gentleman that helped load our chair.
Thank you everyone at Grand Furniture

Awesome Store! Awesome Folks! Awesome Deals!

Purchased a mattress from Grand Home Furnishings; Kingsport, Tn. The cash transaction and warranty and delivery were perfect. The mattress was found to be showing unusual sagging whereby a trip to the store resulted in the sales person ( Judith ) informing me of there being no warranty on a five year old product but would gladly sell me a top of the line mattress set on the spot.
Reality check ! The next day, I did an internet search and spoke with a Sealy Company Customer Service person; informing me of the product having a full 10 year warranty and their willingness to replace the mattress for 'free." The furniture store was my next stop; where they were informed of my findings; they were upset and started a back-and-forth go round with Sealy where their attitude has now become, "Don't come into the store or call us or we'll call the authorities." This noted, the store is obviously caught in a serious case of Breach of Contract and Criminal Fraud, the latter being a Felony.
The store now appears to be staffed by the Mgr. and one other; where they once had a dozen employees with the entire store looking as if they could close their doors in the next day or shortly thereafter.
Avoid this place as there is no excuse for throwing good money into this lost cause and soon-to-close place.

Ordered dining table and 6 stools the beginning of November 2021 and received the table and 4 stools in late December and were told the other 2 would be in shortly. Here we are the 7th of February and still not received. We also know that another customer got the same stools off the floor before us even though they weren't supposed to be taken off the floor. Cancelled 2 stools.

I purchase a sectional back in September (at the Newport News grands) it was on back order for a couple of months. Understandable no problem went back in and the sales person swap me out into a sectional similar that they had in stock.. outstanding… here where the issue start..the day of delivery which was the beginning of November they sent out these ghetto men to deliver my furniture. Not only did they damage the furniture when they cut the box open they damage my tile on my floor. Not only did I basically just moved into the apartment I am gonna have to pay for the damages when I move out… I contacted grands today 01/26/2022 and the lady said it is out of their hands.. What type of professionalism is that. She place me on hold for about a hour getting a supervisor and one never came to the phone. I wouldn’t recommend no one getting from Grand unless your u have your own movers because grands do t take responsibility of their employees whom they hire to do the moving

This is for a lift chair purchased at Grand Home Furnishings in Winchester, VA.
Lift chair, purchased for 86 year old mother, took weeks to arrive, with no date promised for delivery.
Delivery truck personnel were rude and very unhelpful.
Turned out the chair was not what my mother had hoped for. When called Trudy Dye, to schedule return, all we got was the systems were down.
Worst experience ever and would not purchase, recommend or even drive by.

Customer service is terrible. Office associates are rude and unprofessional. They won't send you a bill or set you up with ebills then want you to remember the random due date and when you don't pay it on time they send you a threatening letter. I called to simply ask when was my bill sent by email or mail and they said we don't do that we are paperless. Tried to speak to a manager regarding the billing practices and they were extremely rude and didn't listen to me at all. Filed a BBB complaint regarding the billing practices and they haven't responded in weeks.

Still waiting since early June on replacement coffee table since my showed up damaged.

Still havent recvd my coffee table on back order with no updates on eta.

Reply below is not accurate. I do have an acct and this was meant for Grand Home Furnishings. Happy to take a call from management to resolve these issues.

I am sure the team in Newport News VA can pull up my acct.

On 9/20/2017 I purchased a Lazyboy Reclining Sofa at the Bristol, VA store that run right at $1300.00. The salesman told me that for $179.99 if needed I could have the sofa cleaned one time within 5 years and if not the $179.99 would be refunded to me. I didn't think I would ever need to have it cleaned but it was added protection so I took it. Just over a year later I was in the hospital & rehab for 66 days & come home with a Colostomy which is a bag that by-passes your bowels. 1 or 2 times a weeks that bag had to be changed & it was always done where I sat on that sofa. A year later that Colostomy was reversed. Although we always put pads under me when the bag was changed I felt I needed to have the sofa cleaned. When I went to see about having that done Grand told me another company handled that & they would only clean visible stains that can be seen on the sofa. There are no visible stains but there has to be stains that can not be seen and possibly a smell. At 86 years old my smeller is long gone. After finding out I can't have it cleaned I noticed where at the end of the 5 years if not cleaned I will be given a store credit for the $179.99 so I am out that amount as I would never buy anything from Grand ever again & over the past 20 years I have spent probably $20,000 there. So be forewarned if you ever buy anything from Grand and they try to sell you this protection plan DON'T DO IT.

I ordered a couch on August 14, 2020 and paid in full immediately. As of February 19, 2021 I still do not have my couch and every time I talk to them I keep being given a later arrival date. If I could give this company negative stars, I would. I am so beyond frustrated and considering legal action at this point. They have certainly lost me as a customer and I have done my best to spread the word to everyone I know about my horrible experience with them.

I purchased a sofa in September and been paying for it and it has yet to be delivered. I also purchased 2 recliners and they are also not delivered. If you are wanting items this year you need to go elsewhere. If I get my items I’ll review on the quality. Unfortunately that day may never come.

Went today after a very tiring day at work to purchase a sofa during their sale. Went in wearing faded jeans and a tshirt. Went straight to the sofa i wanted to purchase.. with CASH by the way.. waited around and wasted a half hour with no one even bothering to come to the area i was in much less if i needed any assistance. Whats the rule about not judging a book by its cover..??!! It was the Johnson City store and i have just 2 words for them... screw Grand!! Will NEVER waste my time on them again!!

Bad customer service.a rip off. Product is cheap quality but price are expensive

This place has really cheap furniture and they target poor peaple and take advantage of them once you are in there system they have took my social and attach them to other accounts that's not mines they have also sent someone's account to my address with there social and information I'm taking this to the media...do not buy anything from them they are the Mob

I am only giving one star because I cant leave it empty. These people suck! DO NOT EVER GO HERE!!! Me and my mom went to get a living room set we didnt have to put anything down until I added a chair, that I never got and they dodnt know when it would come.DARRELL was my sales person he lied and miss lead me and I couldn't get my money back .MARK his Manger took up for him and said the money can only be add to my account . Do not deal with these people. I will never go here again.

Do NOT buy your furniture from Grand Home Furnishings! They are the worst for giving you a delivery date and then the day before you get a call saying they can't deliver for another 3 days because their warehouse didn't feel like running a second truck with orders when the first truck was loaded. What kind of business is this? You put your customers out because your warehouse doesn't want to run a second truck to fill orders!
This has happened twice with my orders from them. Never again will I purchase from them because of this lame service. They are eager to take your money, but after that they can care less about getting your furniture to you or even try to make a solution.
Best advice is to shop elsewhere! Maybe if they loose enough sales, they may get a clue as to what's going on with their warehouse.

This place is EXTREMELY unprofessional! From the salespeople up to the management @ their Martinsburg, WV location, they are extremely rude and have no idea what they are doing! I am currently in the process of canceling my purchase with them and will never buy another piece of furniture from them ever again! I strongly suggest NOT buying anything from this company!

We went to several furniture stores in our area. Most sales associates were not helpful in any way. Our experience at Grand was wonderful. I do not like shopping for furniture, but Diane was great. She helped us with every question, and was patient with our decision making. And the store was clean, inside and out, which makes me think your business cares.

I received great customer service and the quality of my chair is far above average.