Been ordering a lot of paint samples & Graham & Browne have easily been the fastest out of all the main premium companies .Also bought some Woodworth paint which is exquisite & super true to the sampl... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The free paint samples offer doesn't work on some colours as it adds a tester pot at £5.50 instead of the sticker. Tried messaging your online chat but no response.
Ordered samples of wallpaper, easy process and quick. I have ordered wallpaper before from G&B, excellent quality paper, pattern spectacular and my lounge gets great comments from family and friends.... Se mere
Anna Maria was an awesome customer service representative. She worked with me for 3-4 weeks to make sure I had all my facts together so when I placed my order for my roller shades everything was corre... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
For 80 years, Graham & Brown has inspired people to think differently about their interiors through continuous innovation, creativity, and craftsmanship. Founded by two friends - Harold Graham and Henry Brown, the business has been family-run from its Headquarters in Blackburn, Lancashire, since 1946. Renowned for a rich design heritage and passion for colour, Graham & Brown offer premium-quality ranges of wallpaper, paint, murals, curtains, blinds, bedding and more, all designed to partner perfectly, offering a seamless coordination that helps simplify the decorating journey - everything you need for a to create stunning rooms.
Kontaktoplysninger
Graham & Brown, Stanley Street, BB1 3BW, Blackburn, Storbritannien
- 08081683795
- help.is@grahambrown.com
- grahambrown.com
4,4
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lots of great choices on the website
Lots of great choices on the website. The wallpaper is then shown with matching paints which makes choosing easier.
21. august 2026
Besvarelse fra Graham & Brown
Thank you for your lovely review! We’re so pleased you found our range and matching paint suggestions helpful when choosing your wallpaper.
Have used Graham & Brown paint in my…
Have used Graham & Brown paint in my current home (1946) and it is the most sublime colour ever.
Looking for new colours for my new home when I move in & can’t wait to choose my new scheme.
Thank you for my samples
21. august 2026
Besvarelse fra Graham & Brown
Thank you for your lovely review! We’re delighted you’ve enjoyed using Graham & Brown paint and hope you have fun choosing colours for your new home. We’re so pleased you enjoyed the samples!
Horrible experience turned very good
Initially, my order with G+B was a disaster. A month after sending in measurements and full payment, I reached out to find out why my mural had still not arrived. What followed was a week of emails with customer service, asking me to evaluate their service (which still had yielded no information!). Finally, AnnaMaria Cabrera replied and explained that the company had "updated their system," and, bad news, my order had never even been seen. (So they never would have reached out to me, I guess!) I had to redo everything, which was incredibly frustrating! And more delay! At any rate, this review is to say that AnnaMaria took an angry customer (me) and turned the situation around. She spent an hour on the phone with me and suggested a new crop, which I think will greatly improve my result. She was a terrific resource and bent over backwards to make things right. She also followed up to triple check everything and make sure that this time, the order got processed and fulfilled. G+B, this woman is a find. Promote her!
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Graham & Brown
Thank you for your review. We’ll be sure to share your kind feedback with our US colleagues.
Excellent Service from Graham & Brown - highly recommended
Excellent Service from Graham & Brown
24. juli 2026
Besvarelse fra Graham & Brown
Thank you for your lovely feedback! We’re delighted to hear you received excellent service from Graham & Brown. We really appreciate you taking the time to share your experience.
Insufficient stock
Dear Graham and Brown
1. You have blamed a switch over of systems from July (3weeks before my order) for my order being discarded.
2. You have sent me a code to order again with free samples offer, yet every single colour I select says insufficient stock.
So I come to the conclusion that you don’t want custom?
Very confused and completely disappointed in a supposedly high end product (as that is how it is priced). I will go elsewhere.
19. august 2026
Besvarelse fra Graham & Brown
Thank you for taking the time to share your feedback with us.
We are truly sorry for the conflicting information you received. We understand how frustrating it must have been to first be informed that your order was impacted by our system changes and then be unable to place a new order because of insufficient stock.
This is not the level of service we aim to provide, and we completely understand your disappointment, especially when you expected a high level of service to match our products.
We sincerely apologise for the uncertainty and frustration caused. Your feedback is important to us and will be shared with the relevant team.
Annamaria went above and beyond to help…
Annamaria went above and beyond to help me with my order .
Multiple phone calls and emails from her wanting to make sure I did not place my order until she was assured it would work in my room.
Samples are gorgeous and can’t wait to receive this beautiful mural and wallpaper .
Haven’t had any other Wallpaper companies ask to call me before making purchase.
Great customer service means a lot to me !
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Graham & Brown
Amazing, so pleased you are happy with the service and your very kind feedback has been passed to our US team
Great choice of beautiful designs
Great choice of beautiful designs. Always good quality paper and paint.
20. august 2026
Besvarelse fra Graham & Brown
Thank you so much for your very positive feedback, it really is appreciated
I ordered and paid for wallpaper and…
I ordered and paid for wallpaper and paint samples but unfortunately one of the wallpaper and one of the paint samples was missing. I received an email saying that they would rectify this with a code to use as I had already paid for said samples. The code unfortunately does not work have tried getting in touch but to no avail.
7. august 2026
Besvarelse fra Graham & Brown
Hi sorry to learn of the problems. I can see that my colleague has reached out to you today, if you can respond so we can of course assist you further
Sample paper…
I wanted to Order the 3 free wallpaper samples on offer with email sign up. It seemed impossible to be able to do this so I wrote to G&B. Have now got 2 I wanted coming but the other was out of stock. Hope one of these is good so I can get the order in for my downstairs loo. Can’t comment on quality as not yet received
19. august 2026
Besvarelse fra Graham & Brown
Sorry to learn of the problems with your order, we do hope that after reaching out we were able to explain the reasons for this. We do hope when you do receive your samples, you will be able to make your decision and get on with your exciting project
Besvarelse fra Graham & Brown
We are so pleased you found our site easy to navigate, we do hope that you were able to find something to your liking
Ordered samples which arrived promptly
Ordered samples which arrived promptly. Pleased with the quality and they have a competitively priced range to choose from.
4. august 2026
Besvarelse fra Graham & Brown
Thank you for your lovely feedback. We’re pleased to hear your samples arrived promptly and that you’re happy with the quality and range available. We really appreciate you taking the time to share your experience.
Providing free samples as it is…
Providing free samples as it is difficult to ensure the colour is correct online.
19. august 2026
Besvarelse fra Graham & Brown
Thank you for your feedback. We completely agree that being able to see the colour in your own space is important before making a decision. We’re pleased our samples can help give you confidence in your choice.
Was supposed to get the three samples…
Was supposed to get the three samples for free but did not. Need the samples in asap for my contractor.
18. august 2026
Besvarelse fra Graham & Brown
Thank you for your feedback. We’re very sorry that your samples have not arrived as expected, especially when you need them urgently for your contractor.
Please email us at help.is@grahambrown.com with your order details and we’ll be happy to look into this and assist you further.
Found exactly what I was looking for
Found exactly what I was looking for. Great price. Reviews were great. Easy to order and instant notification.
18. august 2026
Besvarelse fra Graham & Brown
Thank you for your lovely feedback. We’re so pleased to hear you found exactly what you were looking for and that you found the ordering process easy and straightforward. We really appreciate your kind words.
Extremely short response from customer…
Extremely short response from customer service when asking about our trade account's sales tax. Makes me hesitate on ordering in the future if there are any real issues or backorders with their product. The company seems automated rather than staffed by people.
18. august 2026
Besvarelse fra Graham & Brown
Thank you for your feedback. We’re very sorry that our previous response was not as helpful as it should have been, and we understand your frustration.
Please feel free to contact us directly at help.is@grahambrown.com, and our team will be happy to provide the relevant trade information and assist with any questions you may have.
Alternatively, the relevant tax information is available on our website, where you can also apply for a Graham & Brown Trade Account.
We apologise again for the experience and appreciate you bringing this to our attention.
Besvarelse fra Graham & Brown
Thank you for your lovely review! We’re so pleased to hear that you found our website easy to navigate and the ordering process straightforward. We really appreciate your feedback and hope you enjoy your order!
I love the site and quality of the…
I love the site and quality of the papers. The promo code really helps because I need a lot of paper
17. august 2026
Besvarelse fra Graham & Brown
Thank you for your lovely feedback. We’re delighted to hear that you love our website and the quality of our wallpaper. We’re also pleased that the promotional code helped when you needed to order a larger quantity. We really appreciate your support.
Besvarelse fra Graham & Brown
Thank you for your feedback. We’re pleased to hear you’re happy with the quality and choice of our wallpapers and matching paints.
Besvarelse fra Graham & Brown
Thank you for your feedback. We’re pleased you were able to take advantage of our offer and find some samples you love.
Website really easy to use
16. august 2026
Besvarelse fra Graham & Brown
Thank you for your feedback. We’re pleased to hear you found our website easy to use.
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