GoTo Anmeldelser 180

BEWARE! You will not receive notification of upcoming subscription renewal. They will not refund the renewal amount even if contacting them the day after your renewal for UNUSED SERVICES! Sketchy business practices.

I can't speak to the quality of the product, however, the customer service and business ethics of the company are sketchy at best. We had an annual subscription that auto renewed on us without prior notification. When the invoice came we notified the company that we no longer needed the service and would like to cancel the subscription. Technically and according to the contract, we needed to notify the prior to the end of the annual subscription of our desire to terminate the contract. We acknowledged that we had missed that deadline and offered to pay the prorated amount for the time that had gone over the previous contract, but they have refused and are requiring that we pay for the full one year subscription that will go complete unused. While they are technically within their rights to do this according to their terms, this does show a complete lack of business ethics and integrity. We we not use their services again and would advise others against using their services.

CAUTION:
Unauthorized GOTO monthly charges to my credit after cancellation of GOTO monthly subscription,

After having reviewed my 1st 2025 credit card monthly statement, I discovered a GOTO monthly subscription charge for a GOTO subscription I cancelled Oct 2024.

I called GOTO who verified my identity by asking about my credit card's last 4 digits, address, etc.

I was then connected with GOTO Support where I complained about GOTO's after subscription cancellation. GOTO Support told me GOTO has "no record of any GOTO billings to me" and that "someone else" pretending to be GOTO was billing me. That I should cancel that particular credit card.

Few days later I receive an email from GOTO Support. This email informs me that GOTO records show that the GOTO was subscription cancelled Oct 2024, but that GOTO has no record of billing me. Interesting.

I called my credit card's bank to ask the bank to cancel my credit card and to register a complaint about GOTO's 4 months of after cancellation monthly charges.

Most recently, GOTO Support sent me an email informing me that with regards to my complaint about GOTO monthly charges that all GOTO billings are "final". Lastly, that if I need further assistant to respond to GOTO Support's email.

In short, GOTO monthly subscription billing are final even after GOTO subscription cancellation.

Things have really gone down hill since Jive was acquired by GoTo. Contacting support is a chore. You no longer have the option to email.

Edit to add:
The URL provided in the reply from GoTo does not allow you to email support. It allows you to fill out a form and then directs you to call support.

former logmein hamachi.

Impossible to contact support or you get automated rejection request.
Impossible to delete your account. Shame on this company

I had asked multiple times to cancel my subscription and there's never a reply. I even removed my credit card information off the platform and still getting billed. Support sucks and the platform is not user friendly at all.

The whole transition was so incredible and quick.

I was given the most patient person, he did not make me feel rushed or not important and solved all my needs in re - doing my company after hours recorded message.

It is not currently letting me log in.

I was told there would only be a charge per user and that my office phones devices would not be charged to activate as shared devices. My surprise our first bill was over 6 times larger than the price quoted and I was then told that the 3 phones, 2 ATAs and both users incurred the charges. To remove the devices would get us down to the quoted price. Looking to port my numbers out as soon as possible. A competitor has offered activation for all devices at the original rate that GoTo quoted. GoTo Customer service was absolutely terrible and did not offer to fix the problem.

Constant reloading. Calls not going through.

We have only been with GoToConnect for a little over a month and have now experienced two business disruptions. The first was a billing error on GoTo's part for only giving us (1) month of free service instead of (5) per our contract. The resulting billing error resulted in a de-activation of service for (4) business hours and impacted our business adversely. Then on 10/14, the GoTo platform experienced an outage for over (4) hours of business hours, where we had no incoming or outgoing calls. This does not reflect positively for GoTo's ability to deliver what is promised and discussed in the sales process for 95% uptime, considering we have had (2) interruptions of service in less than 40 days that severely impacted our business that depends on phone service for customer interaction.

Sergio was extremely helpful and kind. He took his time to explain the problem and followed up multiple times keeping me in the loop with the maintenance to the phone system

NOTHING BUT PROBLEMS. EFAX EMAIL HAS BEEN SCREWED UP TWICE AND THE REPS EXCUSE IS "CREATE A NEW ONE" INSTEAD OF FIXING THE PROBLEM WHEN IT IS A GOTO PROBLEM

This company allowed our call system to be high jacked and is making us instead of the crooks prove we own it. Use Ring Central or someone else GOTO is worhthless

We have been out of telephone service all day today, 10/14/24.

Can't configure my microphone or external speakers. Going to cancel my subscription...

Since switching to GoTo, I have had continued issues with picture and sound clarity. One or the other, or both simultaneously do not function well and/or are not in sync.

Being a non techy person, I never felt like I didn't know what was happening. I was always informed at every step of the process of switching to Go To. They did the configurations and set up for me. Everyone was very friendly and professional.

Frequently have to wait for a long time on hold to get to a technician and then have a difficult time communicating the problems