Goodguys Anmeldelser 

Dealing with the Good Guys is so painful that it's hard to describe.

After waiting 2 months for a product to be delivered I asked for a store credit (not even a refund).

Weeks went by with no response via email.

I used their online chat with is essentially a bot that tries to push you back to their email system.

I eventually got through to the queue to speak to a human.

I was told the wait time was 30 minutes.

After 1 hour and 20 minutes, I was pushed back to the bot.

I then called them.

I wanted 1 hour and 30 minutes to speak to someone.

They told me they'd send out a credit voucher within 48 hours.

That was a week ago.

You can't make this stuff up.

This company will be out of business within the next 5 years as with companies Amazon around who make this stuff so easy, people will not stand for this appalling service.

Purchased an air conditioner and fan online, specifically chose product that was in stock and agreed next day delivery, and delivery was booked and received SMS saying it was on its way. Product did not arrive. I have had to follow up 3 times and every time I have been given a different story as to when or if I will receive it. When I tried to cancel, I was told I would have to cancel after it arrives as its not possible to cancel order in the system but also not possible to tell me when or how I might receive it.
I now have no air con, and I am more than $1000 out of pocket. I will go to Fair Trading if it doesn't arrive soon.

NEVER EVER buy from Good Guys online – their systems are broken. I bought and paid for an expensive vacuum cleaner from Good Guys, and it hasn't arrived 10 days later. Ironically I paid extra for shipping, but the freight company Team Global Express is hopeless; the tracking system constantly says "in transit", you CANNOT contact them by phone, and their "virtual assistant" chatbot times out after waiting half an hour! When I called Good Guys, a recorded message said the wait time was over 2 hours!! I waited on their "virtual assistant" for an hour, constantly ticking "yes" I am still here, and then it timed out and returned to the start!! How can a company be allowed to get away this? They don't deserve to be in business.

I booked an A/C installation consultation which cost me $89! They promised to contact me within 10 business days. I waited 20 days and no one contacted me. I sent numerous emails and calls to their department and no one could resolve the issue. I gave one star because I can't give a negative. This was a terrible experience and I will never use any of their services again in my life. Also their A/C service company Rod-fisher electronic is terrible, don't trust the google reviews!!!

While the online ordering process is straightforward, the customer service is appalling. They promise 1-hour Click and Collect, but I ended up chasing my order for days. Despite multiple calls and online chats, I was repeatedly assured the issue was resolved—it wasn’t. I had to insist on staying online with customer service to ensure the matter was addressed, but even then, they kept suggesting I 'call back' while resolving only parts of the problem.

When the issue was finally sorted, I had to travel 120 km each way to collect the air conditioners and return home—far from the convenience advertised. The lack of consistent communication was incredibly frustrating.

On top of that, their system randomly added a $144 charge for dryer removal, even though I had only ordered air conditioners for pick-up. Getting them to refund this charge has been a struggle. While a refund has been promised, I’m still waiting for it to be processed.

Overall, this was a frustrating and disappointing experience that I wouldn’t wish on anyone.

Awful Service, Buyer Beware!I had an extremely disappointing experience with The Good Guys. Sales person Inas Moussa was quickly to sell me appliances, installation services and even GOLD warranty. After purchasing appliances, they took my money but failed to deliver the products—even after more than a week of waiting and no communication. Their customer help center is completely useless; they make empty promises but offer no real solutions.
It’s clear that their priority is taking your money. The sales line rings and gets picked up quickly, but if you call for support, you’ll be left hanging until the call automatically disconnects. This lack of after-sales service is appalling.

I’ve noticed many other reviews echoing the same issues about their poor delivery and tracking. It’s a pattern. BUYER BEWARE: Once they have your money, don’t expect any reliable service or communication.

Well first off my new fridge and air con was supposed to be delivered Friday 29th I took day off work then sat 30th rang them at 245pm Saturday more excuses not to mention getting tracking sms at 140am Saturday morning we tracked our goods until there was 13 deliveries before us mind you we only live 5 kms from there store at prospect so now no FRIDGE until Tuesday in store service was great that’s where it ended outsourcing deliveries to people who don’t care

This is the worst store I have ever dealt with. They canceled my washing machine delivery three times without any notice. They simply marked the status as 'out for delivery' and never showed up, acting as if nothing happened. I wasted three of my working days waiting for a delivery that never came. I am frustrated and extremely angry.

I ordered a vacuum in June. I called the store beforehand to confirm availability, I paid online. I heard back only in October - stating that the vacuum is unavailable and I need to select a different item.

I know it’s my mistake that I didn’t ask for fridge instillation when I bought my fridge from your online store. but I rang and ask to pay for instillation so you can send some body to do it , they start to defer my call form one to another 5 times and I end with nothing, I still have my brand new fridge which it cost me 3000 $ and I can’t fully use it .

Long delay experienced with so called premium delivery service of $85.00. Said they would deliver a bar fridge between 8.00am and 11.00pm, but did not get it until after 2.00pm. This is not premium service.

Bad experience. Never got my product, never got any notification, I've been without a fridge for weeks.
I had to reach out and just got empty responses.
Do not buy from them if you need important appliances.

I purchased an item on Saturday (the instore pressure to help - clearly driven by comms incentives was too much) and came home to an item missing. Called the store multiple times. Got through once and then put through to someone else where it rang out. Called again yesterday, spoke to someone who has asked me to come back in store. The closest store is a decent drive so I asked for the missing item to be sent. They said they would call me back and have not. I expect they won't call back based on previous service (I believe they were saying they would so I would have to follow up and it be someone elses problem).

THE REAL BAD GUYS-
RIDICULOULSY CRAP SERVICE AT BELCONNEN GOODGUYS ( SALES_+INSTSALATION)

How ridiculous is it when you buy a $1000 product from the store( a washing machine) and then you have to beg the sales person multiple times to show you the product you purchased.
How ridiculous is it to pay for installation fee and Good Guys team dumps your washing machine at your home without installing it even after multiple requests . I hired a private technician ASAP in desperation to install the new washing machine after hours where GOODGUYS said 'cannot slip it in as the washing machine is too big for the space' . He fixed it in 10 minutes.
What kind of ridiculous service are we paying for in Goodguys. I am proceeding with an ACCC complaint as I have never seen such a substandard service and other customers should not go through what I have been through.
They are NOT GOODGUYS BUT REALLY BAD GUYS !!!!

Relocated and purchased quite a few white goods etc from Good Guys Bundaberg
Whilst we had a hiccup or two
the service team were excellent and always stepped up to help.
Great prices - great service , always helpful

Terrible service. Bought a Hisense dishwasher, paid extra for Gold "Service" and installation. machine lasted 6 months. The Good Guys have done nothing about this. They referred me straight to Hisense (what TF is gold service for) and Hisense have been useless to date. I have called both companies multiple times, no one seems to know what is happening, I just keep getting directed back to email with a reference number and told to be patient. 13 days and counting... nothing.

Worst customer service and experience at good guys when you buy any electronic product. For them the sales is all that matters. Once you have purchased they absolutely don’t care if the product is faulty or an item in the box is missing. They make all excuses to see if they cannot accept it back or make rounds to their stores to get anything closed. WORST EXPERIENCE WITH THE STAFF AND PROCESSES THEIR. Seems like all faulty products make the way to their store.

I am unhappy with my online shopping experience. After receiving a confirmation text, went to the store to pick up those items. Counter staff were unable to locate my order, which hadn't been dispatched. The second item I picked up from the dock came in a box that appeared to be secondhand. When I returned it to the store, they refused to exchange it, claiming they were out of stock, which I believe to be a lie. As a result, I will not be ordering from or visiting the store again due to the inadequate customer service.

For 3 weeks we have been trying to work for a solution with the Good Guys on a warranty we purchased for a fridge which keeps malfunctioning. It has been a nightmare having to call, email and follow up, lose work time, hire an alternate fridge, replace food etc... This is the 3rd time on the same fridge. I would encourage people to shop elsewhere and although the local recommended the Hisense Brand avoid it like the plague. We are looking likely to lose $1100 plus warranty costs and have to buy a new one.

A week ago the delivery men installed a washing machine, which was meant for my neighbour. They obviously couldn't read the address right and had to take it away again and put the old one back. Today I got the machine I ordered. Some items which are supposed to be attached to the back of the machine they simply left for me, a 75 year old woman to install. My son who happened to be at my house had enormous difficulty to put these bolts at their respective place. It should've happened before the machine had been put into place. I don't think I'll ever buy a bigger appliance from your company again.