GoingBus Anmeldelser 639

Besvarelse fra GoingBus

Opdateret den 5. aug. 2025

Hello,

We are deeply sorry for the issues you encountered during your experience and understand your dissatisfaction and concerns caused by being unable to use the service and facing difficulties with the refund process. Please accept our sincerest apologies.

We acknowledge that there were shortcomings in our previous communication and handling, which may not have clearly or fully explained the situation. Whether due to system limitations or communication gaps, we would never want any user to feel that their funds have been treated unfairly.

We would like to emphasize that GoingBus has never and will never engage in any fraudulent activity. If the service was not delivered as expected or encountered problems, we are always willing to re-examine all the details and work with you to find a fair and reasonable solution.

To help us resolve your issue more quickly, please contact us via our online customer service or after-sales ticket system and provide your order number or the email address used for your purchase. We will immediately review your case again and prioritize its handling.

Thank you for bringing this matter to our attention. We will continue improving our services to prevent similar situations in the future and sincerely hope to have the opportunity to regain your trust.

Sincerely,
GoingBus Team

Besvarelse fra GoingBus

5. aug. 2025

Hola,

Lamentamos sinceramente la frustración y el malestar que esta situación le ha causado 🙏. Entendemos perfectamente lo decepcionante que es pagar por una suscripción y no poder disfrutar del servicio de forma continua.

Lo que describe no es la experiencia que queremos que tengan nuestros usuarios, por lo que queremos investigarlo y resolverlo lo antes posible.
Para ayudarnos a resolver su problema más rápidamente, por favor póngase en contacto con nuestro servicio de atención al cliente en línea o con el sistema de tickets postventa, y facilítenos su número de pedido o la dirección de correo electrónico utilizada para la compra. Marcaremos su caso como prioritario para garantizarle una solución justa y rápida.

Gracias por informarnos de esta situación y darnos la oportunidad de corregirla.

Atentamente,
Equipo de GoingBus

Besvarelse fra GoingBus

5. aug. 2025

Hello!

We sincerely apologize for not being able to provide you with a satisfactory experience this time. We understand how frustrating it can be to pay for a service and then be unable to use it, facing both waiting and uncertainty.

Recently, adjustments to YouTube Premium’s policies have caused unexpected interruptions to some users’ orders, and unfortunately, your usage was affected as well. We sincerely apologize for the service not being completed on time and for the inconvenience caused by our current refund/exchange process. This is not the experience we want to deliver to our customers.

At present, in addition to the exchange option, we also offer two other alternative solutions for you to choose from. If neither of these meets your expectations, we will create a customized solution based on your preferences to ensure your rights and interests are fully protected.

If your issue has not yet been resolved, please contact us via our online customer service or after-sales ticket system, and provide your order number or the email address used for the purchase. We will prioritize your case and provide you with a prompt response.

Thank you for your understanding and patience, and once again, we apologize for the inconvenience caused.

Sincerely,
GoingBus Team

Besvarelse fra GoingBus

Offentliggjort den 5. aug. 2025

Hello,

We are sorry to hear that you have such a poor impression of our service. We understand that when you feel our customer support has not provided the assistance you expected, it can be both frustrating and disappointing. This is absolutely not the kind of experience we want any user to have.

We take your feedback very seriously and will immediately review the service records of the relevant customer support staff to identify the cause of the issue and implement improvements to ensure that we provide more professional and respectful service in the future.

If you are willing, please contact us via our online customer service or after-sales ticket system and provide your order number or the email address used for your purchase. We will prioritize your case and provide you with a clear and reasonable solution as quickly as possible.

Thank you for bringing this matter to our attention. We hope to have the opportunity to change your perception of us.

Sincerely,
GoingBus Team