Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Se mere
Virksomheden har svaret
The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Se mere
Virksomheden har svaret
Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1... Se mere
Virksomhedsoplysninger
- Butik med cykeltilbehør
- Cykelbutik
- Elektronikfirma
- Lampeproducent
- Butik med udstyr til udendørssport
- Sportsbutik
Skrevet af virksomheden
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
Kontaktoplysninger
12 Carr Road, 1042, Auckland, New Zealand
- marketing@glowormlights.com
- glowormlights.com
4,4
Fremragende
689 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Got the G2.0 XSV lights
Got the G2.0 XSV lights . Wow they are awesome compared to lights I have had in the past. Amazing brightness. Do yourself a favour and buy the fast charger as my C usb charger took 24 hours to charge the battery. Also if you have a GO Pro mount on your helmet buy the $20.00 go pro light mount that have 4 small screws as it’s very handy to have
7. maj 2025
Uopfordret anmeldelse
Besvarelse fra Gloworm Lights
Hi Pete. Glad to hear you're loving your XSV. Thanks also for sharing your tips. Happy riding!
Good Light - Crap Batteries
I have an X2. The light itself is quite good with various lenses.
The power pack is poor. The first one died within 12 months as it wouldn't accept any charge, which was replaced on warranty. Again - at around 12 months I experienced the same issue. They are quite expensive to replace ($150 AUD)
I've found power packs off amazon for $40 (INUI) which run the lights for the same time and brightness which are more robust. The powerpacks weigh less and are shaped like a deck of cards.
24. april 2025
Uopfordret anmeldelse
Cannot thank you enough for your…
Cannot thank you enough for your amazing lights are so good I’m actually ordering six more with three spare batteries
1. august 2023
Can see clearly now
Lights arrived very swiftly, more parts and fasteners than I expected - perfect result, trails are lit up like daytime...
31. juli 2023
Refined brightness
Refined brightness
Most importantly, they are fantastic lights. Night riding is now something my wife and I look forward to. In addition, using USB-C for charging is really convenient. The remote switch wasn't too hard to program (now we both just have low and high beam) and it encourages you to be polite to other riders and pedestrians. The only tiny niggle is the remote seems to need to be paired each time you turn on the light. Or maybe that's me not reading the instructions! Best lights I've had (and I've owned at least half a dozen).
24. juli 2023
Very understanding to my situation
Very understanding to my situation, fast delivery and very happy with the quality product.
23. juli 2023
Brilliant lights with enough on-bike…
Brilliant lights with enough on-bike accessories to keep every rider happy.
2 x 1200 lumens was perfect for MTB trail riding.
26. juni 2023
Very helpful team from phone calls to…Helpful
Very helpful team from phone calls to emails, ready to sort issue and help out
15. juni 2023
Quality mountain bike light
Product had very good reviews and liked the Kiwi innovation aspect to the design. Very happy with quality of product.
13. juni 2023
I really like the build quality and light output …
I really like the build and the light is good. Early days but commuting in pitch black is like daylight.
One star off because the app is a PIA. Hopefully you can update that to make it better.
11. juni 2023
All good
All good. just havent managed to connect remote control correctly. will try again...
30. maj 2023
Bar clasp needs to be tougher
Everything was great when it comes to service, only thing I’d say is the clasp for the handle bars is too delicate and fiddly. A simple Alan key style mechanism would be more appropriate for enduro/ downhill riding
28. maj 2023
Great quality light and very quick…
Great quality light and very quick shipping. The light came with a revised battery housing that has some extra rubber around the port, so there some benefits shopping directly from Gloworm
25. maj 2023
Gloworm customer support is simply the…
Gloworm customer support is simply the best, I have dealt with them several times for different things and each time it has simply been amazing.
Amazing products and fantastic knowledgeable and friendly staff with amazing customer service, a perfect combination.
24. maj 2023
Amazing service.
Wow! Had an issue with my light, sent it back, glowworm fixed it for free even though itss 3-4 years old and had it back to me the next day… and emailed me multiple times with updates confirming receipt of the light then again advising the issue! Amazing service!
24. maj 2023
Gloworm X2 Adventure lightset is great
The Gloworm X2 Adventure lightset is really well designed, fabricated and supplied. I bought it support road cycling in the hills and commuting to work. The choice of lens allows me to provide widespread light and direct honeycomb light to assist with corners and animal detection. The accessories provided allow me to mount the lightset on the adventure mount under my tracking device. The battery pack can mount on the frame or small top pack. I would like to see the Gloworm lights enhance the design use on road bicycles, rather then for mountain bikes. Adopt use of Remote TX with different O-rings to fit to aero handlebars, The battery mount does have a rubber foot, but slides down the tapered top tube if bumped by knees. All in all a great lightset for safe riding at night.
21. maj 2023
Great service amazing product
21. maj 2023
Love my gloworm light
Love my gloworm light, was devastated when I realized I had lost the charger. Was super easy to order another one online at a very reasonable price. It arrived quickly so I didn't loose any riding time. Super happy.
21. maj 2023
Really good lights very helpful…
Really good lights very helpful customer service and very friendly
21. maj 2023
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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