Globo Software Solution Anmeldelser 

We reported a serious issue where the search and filtering functions were not working properly. Despite repeatedly following up for nearly eight hours, we received no proper update or solution.

The support representative kept saying, “The team is checking,” but nobody responded with any progress, timeline, or resolution. At one point, we were also asked to wait, even though the issue was actively affecting our business.

Because of this lack of urgency and communication, we lost business. Their customer support was extremely slow, unresponsive, and unhelpful during a critical situation.

Very disappointing experience. We would not recommend this company to businesses that require reliable and timely technical support.

Tolle Firma, Tolle Produkte. Hier ist für jeden was dabei. Außerdem haben sie tolle Mitarbeiter und die Firma an sich ist sehr kulant. Danke!

Globo's support was incredibly poor and completely unhelpful. They falsely claimed that uninstalling one app wouldn't affect another, but this wasn’t true for me. After uninstalling GLO Color Swatch, the Globo Product Options app stopped working, causing major issues. Instead of owning their mistake, their support team blamed me for “downgrading” the app – something I did not do. Why would I remove a subscription a week after purchasing it?

The app itself is poorly designed and requires constant contact with support for almost everything, as it is impossible to function on its own. The developers seem to have no regard for their customers, and their lack of responsiveness shows they don’t care about serious businesses like mine.

I would not recommend Globo apps to anyone. The apps are unreliable, the support is subpar, and the overall experience is unacceptable for anyone running a serious business. Terrible developers, terrible support. Look elsewhere.

I had the worst experience with Globo Software Solution. As a paid user of their Globo Product Options app, I relied on it heavily for my store's customizable products. On January 4th, all product options disappeared from my website, forcing me to pause ads, close my store, and lose significant revenue.

Despite reaching out to their support team immediately, the issue remained unresolved for days. They blamed me for "downgrading the app to a free plan," which I did not do. I am the sole person managing my store, and their explanation was both dismissive and inaccurate. This problem occurred after I uninstalled another Globo app (GLO Color Swatch) and tried to update my product options. Instead of owning their technical mishap, they shifted the blame and offered no real resolution.

What’s worse, I paid for a subscription from December 24th, but the app stopped working entirely from January 4th. When I requested a partial refund for the unused period, their response was vague and unhelpful.

This company needs to drastically improve its technical reliability and customer support. As a critical app for Shopify stores, they should prioritize resolving issues quickly and taking responsibility for their faults. Instead, they provided no accountability, leaving me frustrated and with financial losses.

I would not recommend this app to anyone running a serious business. If you rely on smooth functionality and responsive support, look elsewhere.

Wow fantastic, great product, great customer service. They have resolved any issues promptly and the product offers such versatility and customisation. It is perfect!

They were great and were able to assist me in a speedly manner to my concerns.

Great app, quick response time

Excelent, very clean and fast

I am a Shopify partner and have used these guys' apps a number of times now on a wide range of stores and they are really helpful and understanding when it comes to any enquiries I have. From the products options app to the smart search and filter app, they have great solutions!

Technical support is very slow to respond and seems to lack technical knowledge about mail setup with M365.

Ottima app, funziona bene e il supporto è efficiente!

I have used this app. This very helpful. I always recommend this app. Thank you so much.

Support responds very quickly and solves problems to our complete satisfaction. Very recommended.

truly amazed with the support!
Their after care support is unbelievably good.
Very gentle staffs with professional services!

Very great support!
We discovered an issue with one of the apps on our webshop, and within minutes we were in touch with customer support and the issue was resolved the following morning

こちらのアプリを2つ使用しています。不具合やカスタマイズの相談に、毎回スピーディかつ丁寧にサポートをしてくださいます。
アプリ自体もわかり易いUIのものが多く、設定などで迷うことも少ないです。

Excellent customer service!! Highly recommend!!! The app has great features!

I had a problem with the lay-out of my Shopify menu. Within less than 24hours everything was solved and it looks amazing! Thank you very much for a great service.