Global Trans Van Lines Anmeldelser 

DO NOT HIRE THIS COMPANY!
This is a scam. They had high reviews on google, but so miss-leading. They doubled my price at pickup, hold it for 3,5 weeks before it even got moved and lost 4 of my boxes. Not responding to phone calls, emails and a voicemail wish is always full. Will not take responsibility for the missing items, or offer to help.

I recently moved from Oklahoma to Arizona and used Global Trans Van Lines, and I’m so glad I chose them! I was a little nervous about such a big move, but they really made the whole experience so much easier than I expected. My rep, Steven, was amazing! He was super helpful throughout the process and made me feel comfortable with everything. It’s not often that a move goes this smoothly, so I really appreciate the effort they put into making it a positive experience. I’m genuinely happy with how everything turned out and would absolutely use them again. Thank you, Steven and the Global Trans team!

I hired Global Trans Van Lines to transport my household belongings from Troy, Michigan, to Alexandria, Virginia. My belongings were picked up on September 9, 2026, with an initial available delivery date of September 11 and an estimated delivery window of 3–14 business days.

As of November 9, 2026, nearly two months later, I have still not received any of my belongings.

I have paid approximately $3,000 toward this move. Despite numerous phone calls and emails requesting updates, I have not received a confirmed delivery date or even an explanation of where my belongings are currently located.

What has been particularly frustrating is the lack of transparency and communication. I have repeatedly requested essential moving documentation, including the Bill of Lading, without receiving the complete documentation requested.

Another concerning issue is the discrepancy in the company's business registration information. My original moving paperwork identified USDOT #3554541 and MC #1191602, associated with a Florida-based entity, Cosmos Transport LLC. However, the company's website, linked in my moving consultant's email signature, lists an address at 318 Gidney Street, Suite B, Shelby, North Carolina. Public carrier information I previously located associates that address with a different entity, P F Movers LLC, under USDOT #4485687 and MC #1772397.

I cannot independently determine the relationship between these entities, but the differing registration details raise questions that I believe deserve clarification.

I have now filed formal complaints with the Federal Motor Carrier Safety Administration (FMCSA) and the Attorneys General of Virginia, Michigan, and Florida. FMCSA has acknowledged my complaint, and I was informed that it has been assigned to an investigating team. I am also seeking legal advice regarding the recovery of my belongings.

Moving across states is stressful enough without having to spend months wondering where your household possessions are.

I am sharing my experience so that prospective customers can make an informed decision before entrusting their belongings to this company.

I sincerely hope Global Trans Van Lines takes responsibility, provides an accurate update on my shipment, and arranges delivery of my belongings without further delay.

This is a scammer company. I sent them a deposit then cancelled my booking the same day I booked it. I requested the refund - per their contract, refunds are to be issued within 14 business days. It has now been 3 weeks and I still do not have my refund. They keep telling me it's a priority but I don't know if I will ever get it back at this point. Do not do business with them. You will get screwed.

I had a great experience with Global Trans Van Lines for my move from North Carolina to Florida! My representative, Steven, was extremely helpful, upfront, and honest throughout the entire process, which made everything so much easier. The delivery went flawlessly, and I couldn’t be happier with the service I received. Moving can be stressful, but Global Trans Van Lines made the entire experience smooth and worry-free. I would definitely recommend them to anyone looking for a reliable moving company!

Moving to another state with two kids is no joke lol. There were boxes everywhere and we were running behind on pretty much everything. The moving team was friendly, helpful and didn't make us feel rushed. We had a few questions during the process and they were easy to talk to. Happy with how things turned out.

This Comapny is a scam, they did a bait and switch on our move and the original cost quoted trippled. The company moved our move date 2 times, they were late the day of the move, and once deliverd tried to charge more. There were items broken upon delivery and I doubt they will make good on the broken items, Stay away from this company if your moving.

Inhave been calling them for the delivery update for my stuff for 2 weeks now and up until today they dont have any update customer service people are rude hanging up on me, been telling them that i need their manager to call me me but no call received until now kept saying busy busy busy , but they need to do something about it coz its their business that sucks... almost 2 months now and wwe have not recieved our stuff. Their high Rating are all fake and lie most likely they be using all robot accounts to make them seems they a good company. Wont recommend this company at all!!!

What I liked most was how easy it was to communicate with everyone. I've dealt with moving companies before where getting straight answer was difficult. This time I felt like my questions were actually being answered. The move itself went well too. Nice people and good service.

This is an update to my prior review of GTVL/ contract # GS3989353. I did NOT receive my belongings to New Jersey until AUGUST 15th 2026, and they picked up my belongings from MN on JUNE 23rd!!!. On the day of PICK UP-they sent a UHAUL truck 2ith 3 drivers and INFLATED the price my $1700. And 2 days prior to the delivery, the truck driver informed me that as advised by GTVL, was told to increase the price yet again, by $400. Needless to say I told them to FO!!

Long story short, as a result of me NOT receiving my BELONGINGS until approximately 1 MONTH and a HALF later, unfortunately I incurred expenses that I did NOT anticipate, such as purchasing a new BED/CLOTHING/FURNITURE etc!

I reached out to the Attorney General's office and they informed me that they have reached out to GTVL on 2 separate occasions, and have NOT, to date, gotten a response. They ignore communications when you reach out to them via telephone/email etc.

My next course of action is to proceed to file a CLAIM in CONCILIATION COURT in the hopes of recovering some of my money due to their NEGLIGENCE in delivering my belongings within the prescribed time frame!!!!!

I STRONGLY SUGGEST NOT USING GLOBAL TRANS VAN LINES!!!!!!!!!

THEY ARE HORRIBLE!!!!

This is the most crooked and hateful group of people I have ever used. They quoted me 900 cubic ft and took a large sum of money from me upfront. I asked the sales person several times did he need pictures and he said no. Then the dispatcher called 3 days prior to the move and asked for pics. He then told me I needed a full truck and my amount owed was now double. They knew that late in the game I wouldn't be able to find anyone and told me it could be a week if they had to refund me my money. I sent them more money and on the day they picked up my material they told me it was going to be even more money. These people are crooks and we're very rude. They also told me that they do not use 3rd party carriers and they absolutely do. The people that delivered my material was a completely different company. They also told me when they got there that they couldn't take a wire because it was the weekend after telling me that a wire was fine. Do not under any circumstances use this company. They are crooked, rude and unreliable. Nothing they tell you on the front end is the truth!!😓

Amazing company! I would 100% recommend

Best global moving company by far would highly recommend. Moved from North Dakota to Miami. Amazing service

Our new place wasn't ready when we expected. The storage option was really helpful. It took a lot of pressure off because we didn't have to figure everything out at the last time minute. Glad we went with them.

This has been the worst experience ever!!! Horrible customer service, no one can tell me when all of my furniture and personal belongings will be delivered, do not use this company!!! it’s a living nightmare the way they hang up on you and laugh at you on the phone, no one ever calls you back, they picked our furniture up on September 27 and it’s now October 19 and no one knows anything, from Nevada to Wisconsin, how much longer do I have to sit and sleep on the floor, someone please give me answers, now they have a lot of my money and my whole household, DO NOT USE THIS COMPANY!!! Horrific experience

I recently used this moving company for a long-distance move, and I couldn't be happier with the experience. Moving across the country is incredibly stressful, but the team made the entire process seamless and worry-free. They arrived right on time, packed everything with great care, and handled my belongings as if they were their own. Communication was excellent from start to finish, and all of my items arrived safely and ahead of schedule. I highly recommend their services to anyone looking for reliable, professional, and friendly movers!

HTHIS COMPANY IS A SCAM! FROM THE EMPLOYEES RUDE NON PROFESSIONAL COMMUNICATION TO THE "RELIABLE TRUCKS" THEY CLAIM TO OWN.
"CALEB" SELLS YOU A DREAM, MAKING IT SOUND REAL SWEET, TO LOCK U IN, THEN YOU GET "BRIANNA" WHO'S FAVORITE PHRASE IS "IM GONNA PIGGYBACK OFF THIS UPDATE AND GET BACK WITH YOU" AND NEVER RETURNS YOUR CALL! THEN YOU GOT THE PUPPETMASTER HERSELF "MS. AMANDA" AKA ENGLIS MINGLE " WHO WAS OBLIVIOUS COMING OFF A BINGE AS WERE HER MOVERS. THEY APPEARED TO BE UNDER THE INFLUENCE OF SOMETHING. PLEASE DO NOT PATRON THIS FAKE N SHADY BUSINESS BECAUSE U WILL LOSE SLEEP AND HAVE BOUTS OF DEPRESSION. THE LEVEL OF DECEIT WITHIN THIS COMPANY SHOULD BE STUDIED! THIS WAS THE WORST 3 MONTHS OF MY LIFE! I AM STILL IN SHOCK! THIS WAS A REAL LIFE TUBI MOVIE AND IM GLAD ITS OVER.

A cross-country move that left my mother’s belongings missing

My mother’s household belongings were picked up in California in late May 2026 for transport to Indiana. We were given an estimated delivery timeframe of approximately 10–14 days, but the first partial delivery did not arrive until July 2.

Throughout the delay, we received conflicting information about where her belongings were located. Numerous items remained missing after the partial delivery, and we documented missing and damaged property. Most concerning, a company representative later sent photos showing some of my mother’s missing belongings in storage after the initial delivery.

We also experienced communication problems and services that were paid for but not fully completed. We made repeated efforts to resolve these issues directly.

Moving is stressful enough without having to spend months trying to locate a family member’s belongings. I strongly encourage anyone considering this company to research recent customer experiences, get all promises in writing, and retain copies of every inventory, receipt, message, and photograph.

This review reflects our family’s firsthand experience. Our concerns remain serious, and we want other consumers to be able to make an informed decision.

I was most worried about my dining table because it's pretty old and has ben in our family for years. They wrapped it carefully and made sure it was secure before loading it. Everything arrived looking just like it did before the move. That was honestly my biggest relief. Thank you guys!

Global Trans Van Lines was hired on 5/23 to pick up and transport my platform hydraulic bed from Ft. Lauderdale, Florida to New York. I was told that the bed would be transported in a secure container and that the smallest size available was 300 cubic feet. Also, I was asked if the pickup and drop off locations could accommodate an eighteen-wheeler and I confirmed that an eighteen-wheeler could come on both streets. I expressed concerns about sub-contracting the job and was informed that they do not sell their jobs to other truckers. My bed was NOT transported in the 300 cubic ft container that I paid for it was jammed into a box truck with other customers’ belongings and received multiple damages. I was mis-lead and provided with false information because the representative told me my belongings would be transported in a secure container with more space than needed.
Damages include a part of the metal frame that is bent and fabric covering the base of the hydraulic platform have multiple tears and dirt scuff marks. When the platforms were picked up, they were in exceptional condition. The original plastic wrapping from the manufacturer were intact without any damages.
The beds were delivered on 6/17 and once the damages were discovered, I immediately contacted Global and informed a representative of the damages while the mover was still at my residence. It should also be noted that the driver arrived alone with no other worker to assist with the delivery. Follow-up calls to the representative Karl Luanda who handled the sale/contract did not go well. When I informed him of the damages and asked why my bed was transported in a box truck instead of an 18 wheeler and not properly wrapped and secured, he said, I am babbling and that he had other calls and hung up the phone. Also, prior to contacting Luanda I spoke to a representative in customer service and asked why my bed was transported by a company Level Up Moving that I had not contracted with. The representative said they only use movers that are part of the company. Level Up is a separate company and is not affiliated with Global. I specifically asked prior to entering into the contract if Global would be sub-contracting my job and Luanda assured me that Global does not sub-contract. I immediately contacted Global and informed a representative of the damages and the fact that the beds were not delivered in a secured container and an 18-wheeler as specified in the bill of lading. I was dismissed and no one would address the fact that I paid $2,650.02 for exclusive use of a dedicated 300 cubic feet container. My bed was transported with other customers belonging by a company identified as Level Up Moving that I had not contracted to move my goods.
Because my goods were consolidated with other customers belongings without my consent or disclosure, I am demanding a partial refund to reflect standard shared-load rates. Furthermore, as my beds were transported by a sub-contractor this is a breach of the contract because I paid for exclusive use of a dedicated 300 cubic foot container and delivery by Global not Level Up Moving.
I have attempted to contacted Global by email and filed a complaint requesting a partial refund for the shipping and also telephone the company at (800) 884-7126. The calls have been either disconnected, rerouted to an answering machine or someone picks up and the call drops. I have left messages but to date no one as returned my call.