I had a really great experience with Gleam Cleaning. The service was smooth from start to finish, and everything was handled professionally. Titilope did an amazing job very thorough, detail-oriented... Se mere
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Se, hvad kunderne siger
I had a very great experience with Gleam Cleaning. The service was smooth and hitch-free from the beginning to the end. Also, everything in the organization was handled professionally thereby making... Se mere
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I used Gleam for an end-of-tenancy clean and they exceeded all expectations. The property was in better condition than when I moved in. The oven looked brand new and every room was cleaned thoroughly... Se mere
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We have been very happy with Gleam since we started our weekly cleaning back in August. Our cleaner Jo always goes above and beyond, her attitude is great, she always works efficiently and discreetly,... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Gleam Cleaning™ cleans homes reliably and affordably for only £16.99 per hour. We pride ourselves on having great customer service combined with true quality.
Kontaktoplysninger
Storbritannien
- www.gleam.cleaning/help
- gleam.cleaning
4,1
God
811 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They Lost My Property and Then Ignored Me
The cleaner threw away the bin of the lid. When I said that to the company, I was asked to look on the internet for the photo of my bin in order to jog the memory of cleaner. I do not have time to do pointless admin tasks for people who do not use common sense! I was offered a compensation in the amount 30% of the cleaning fee which " has been processed today and should be back in your account in a few days. " I never received this refund and when I asked several times, none responded to me. No need to bother with "This is currently under management review." as you have had a week to respond to me.
UPDATE: I was contacted immediately by GleamCleaning, who sent a patronising screenshot from the internet stating that money transfers can take up to 10 working days. This raises an obvious question—where exactly is the money being transferred from?
They also asked me to remove my review, which I declined.
I then received a message stating that they have “cancelled the refund pending removal of this review and will be escalating this via TrustPilot.”
If the refund was already processed last week, how can it now be “cancelled” this week?
This inconsistency is concerning and raises further doubts about their conduct.
UPDATE 2: I have now been informed by GleamCleaning that their offer of a refund has been withdrawn and that the previously “pending” refund has been cancelled. This is confusing, as I was told last week that the refund had already been processed.
They state that this decision is due to my review and my unwillingness to remove it, and have indicated that they are seeking legal advice.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
Unreliable
Booked for a clean, then a few hours they cancelled. Unable to reschedule and poor communication. Awful service and avoid.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
Satisfactory Experience with Gleam Cleaning.
I had a very great experience with Gleam Cleaning. The service was smooth and hitch-free from the beginning to the end. Also, everything in the organization was handled professionally thereby making my experience memorable. In fact, Titilope did an amazing job; very thorough, detailed-oriented and left my home sparkling clean.
With the above satisfactory result, I am happy to recommend her for continuation.
Thank you.
11. april 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Mary
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
The cleaning team did an amazing job
The cleaning team did an amazing job. Titilope was professional and she did an excellent job too
3. april 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Frank
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
“Great experience with Gleam Cleaning
“Great experience with Gleam Cleaning. Titilope did an excellent job — very detailed and professional. Highly recommend!”
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Tunde
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
I had a really great experience with…
I had a really great experience with Gleam Cleaning. The service was smooth from start to finish, and everything was handled professionally. Titilope did an amazing job very thorough, detail-oriented, and left my home spotless. I’m really happy with the results and would definitely recommend!
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Titilope
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
My place is always spic and span
I have a weekly cleaning with Katherina and I can honestly say that she is the best cleaner I’ve ever had. It’s been about three months now and my place is always spic and span whenever I come home from work after she has been. I would highly recommend Gleam to all family and friends.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Will
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Excellent
I Theresa had a great experience with gleam .I needed one and I was given a competent staff . Bukola really did a great job.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Bukola
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Very disappointing first experience.
Very disappointing first experience.
The cleaner did a good job with the two bathrooms, however several other areas were missed or not cleaned properly. The hall was not dusted at all, the tops of picture frames in the office and bedroom were left untouched, and the kitchen floor and hob were left with visible streaks. A considerable amount of water from the cleaning bucket was also spilled onto the carpet next to the guest bathroom.
One of my specific requirements before the visit was that the microwave needed to be cleaned. Despite this being clearly stated in advance, the cleaner asked about it again on the day and it was completely ignored.
Another issue was that a very strong scented spray or perfume was used in the flat, which left such a strong smell that we had to air the property afterwards. I have supplied ALL cleaning products.
I sent detailed feedback to the company after the clean and asked to try a different cleaner next time. After not receiving any response to that feedback, I emailed again to cancel all future cleans. Only then did they reply, stating that because I was cancelling after the first booking, the service would be treated as a one-off clean at a higher hourly rate. Even worse, within a minute of sending that email, they charged an additional £6 to my card.
There was no acknowledgement of the feedback, no apology, and no real attempt to resolve the issues. As a first time customer, I found both the service and the way the complaint was handled very poor.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
Three cancellations in one week
We had our cleaning cancelled three times in one week. One time was an hour before the cleaning on a Saturday where we had planned around it and the third time was 5 minutes before the cleaner was due to be here. This company is very unreliable.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟
I’ve had a great experience with cleaning from start to finish. The service was very professional, reliable, and well organised. Everything was handled smoothly, and the communication was excellent throughout the process.
A special thank you to Mary, who did an amazing job. She was very thorough, attentive to detail, and made sure every area was spotless. It’s clear that she takes pride in her work, and it really shows in the results. The place looked fresh, clean, and welcoming after she finished.
I truly appreciate the effort and high standard of service provided. I would definitely recommend this cleaning service to anyone looking for a dependable and high-quality clean. Thank you again for the excellent work!
— Anastasia N
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Mary
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Have had a great experience with Glean…
Have had a great experience with Glean from start to finish. Martina did a great job
Mike R.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Martina
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Lous
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Professional service and good results…
Professional service and good results every single time
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Hi James
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Two cancellations due to 'emergencies' in a row.
We booked a 3hr clean (our first with Gleam) but we received an email to say that the booking had to be cancelled because of an emergency for the cleaner.
Gleam asked to reschedule so I agreed but said we had a low tolerance for cancellations.
One hour before the cleaner was due arrive the following week, we received another cancellation message. The message was, word for word, exactly the same as the one we'd received the week before (saying that the booking that had been cancelled because of an emergency).
Emergencies happen. But two weeks in a row? With no contingencies? Not a serious company.
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Dear Gary, We are sorry that after following up with you directly on this matter, we were unable to resolve this to your liking. NB. On this occasion the booked cleaner reported that they were unfortunately unable to attend at the time booked twice in a row. This client was extremely unlucky here and a manager has been in contact on the day to try to personally rebook the client but unfortunately they have decided to cancel their booking with us.
For the benefit of the reader; we always endeavour to ensure bookings go off without a hitch and we have stringent measures in place to ensure this. More than ninety five percent of clients and cleaners are happy with the outcomes we provide. From a customers' perspective when things have not worked out, in consultation with cleaners, we have developed the following top tip checklist which you should consider when booking to ensure everything goes well;
1. Book enough time, a cleaner can only do so much cleaning in a fixed period of time. If not enough time is booked your expectations of the results or the time for future bookings should be adjusted accordingly.
2. Provide the appropriate cleaning materials, this one is obvious. The most common issue is expecting your cleaner to be able to clean an oven without a proper oven cleaner, not going to happen.
3. The level of cleaning required and getting into a regular routine might mean, for recurring bookings, a gradual improvement while the first few cleans are carried out. For example a floor which hasn't been cleaned for two months will require far less effort when it's being cleaned every week vs the initial sessions while things are brought up to standard.
4. Your cleaner is working in a new place and your home is therefore a new place of work for this person. Make them feel welcome, if you're working at home get out of their way, and let them carry out the job they're so good at doing, no need to follow around or micro-manage. Providing a checklist can help though.
5. If you require a reliable and consistent service with the same cleaner, you should also be a reliable and consistent client; cancelling regularly, often changing times and days etc is likely to result in your cleaner requesting a client change which will result in reallocations to new cleaners more often.
Hope this helps!
Gleam Team
I used Gleam for an end-of-tenancy…
I used Gleam for an end-of-tenancy clean and they exceeded all expectations. The property was in better condition than when I moved in. The oven looked brand new and every room was cleaned thoroughly from top to bottom. My landlord was extremely impressed and I had no issues getting my full deposit back. The booking process was easy, the cleaner Nebibe arrived on time, and worked incredibly hard. If you’re moving out and want a good job without being ripped off, I would recommend them.
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Mason
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Cleaner did not show up, Gleam did not help with replacement
The allocated cleaner did not show up and Gleam did not inform me in advance of the expected cancellation. There was no number to call so I had to fill in a form on Gleam's website and also email them to enquire about my cleaner's whereabouts. Half an hour after my booking was due to start, I received a call asking if the cleaner had arrived, which is when I explained the appointment was urgent and had been booked weeks in advance for a specific reason. I was then emailed nearly 40 minutes after my appointment was due to start and was told the cleaner would not be coming and that there was no availability for a replacement until the following week at the earliest.
As the cleaning was time-sensitive, I had to book a same-day replacement elsewhere at a higher price. I raised this with Gleam and asked them to cover the cost difference due to the loss I incurred as a result of their conduct, but they refused to offer a meaningful resolution. I would avoid gleam.cleaning and go with a more punctual and trustworthy provider, ideally one with better customer service.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Dear Dimitris, We are sorry that after following up with you directly on this matter, we were unable to resolve this to your liking. NB. On this occasion the booked cleaner reported that they were unfortunately unable to attend at the time booked due to an unexpected family emergency. This client was extremely unlucky here and a manager has been in contact on the day to try to personally rebook the client but unfortunately they have decided to cancel their booking with us. Regarding getting in touch by phone, although we do not have a direct phone line, we do have an instant online chat which can be accessed via your online booking on the website.
For the benefit of the reader; we always endeavour to ensure bookings go off without a hitch and we have stringent measures in place to ensure this. More than ninety five percent of clients and cleaners are happy with the outcomes we provide. From a customers' perspective when things have not worked out, in consultation with cleaners, we have developed the following top tip checklist which you should consider when booking to ensure everything goes well;
1. Book enough time, a cleaner can only do so much cleaning in a fixed period of time. If not enough time is booked your expectations of the results or the time for future bookings should be adjusted accordingly.
2. Provide the appropriate cleaning materials, this one is obvious. The most common issue is expecting your cleaner to be able to clean an oven without a proper oven cleaner, not going to happen.
3. The level of cleaning required and getting into a regular routine might mean, for recurring bookings, a gradual improvement while the first few cleans are carried out. For example a floor which hasn't been cleaned for two months will require far less effort when it's being cleaned every week vs the initial sessions while things are brought up to standard.
4. Your cleaner is working in a new place and your home is therefore a new place of work for this person. Make them feel welcome, if you're working at home get out of their way, and let them carry out the job they're so good at doing, no need to follow around or micro-manage. Providing a checklist can help though.
5. If you require a reliable and consistent service with the same cleaner, you should also be a reliable and consistent client; cancelling regularly, often changing times and days etc is likely to result in your cleaner requesting a client change which will result in reallocations to new cleaners more often.
Hope this helps!
Gleam Team
Very poor customer service and quality of cleans
Very poor customer service, response to queries and an unreliable service. I have had multiple cleaners fail to turn up, poor quality cleans and then I’m unable to cancel my bookings as no one in the customer services team respond to my multiple attempts to contact them. I don’t enjoy complaining but I feel this review needs to be written.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Dear Ms Emily Sheldon, We are sorry that after following up with you directly on this matter, we were unable to resolve this to your liking. NB. Emily had tried to contact us from different email addresses and names not associated with her account. This caused a slight delay in response. We have clarified this matter with the client and resolved the communication issue. Unfortunately after following up with Emily, although the issue was partially caused by the client, and after having cleaning with us for more than a year, she does not wish to edit her review, which is a shame.
For the benefit of the reader; we always endeavour to ensure bookings go off without a hitch and we have stringent measures in place to ensure this. More than ninety five percent of clients and cleaners are happy with the outcomes we provide. From a customers' perspective when things have not worked out, in consultation with cleaners, we have developed the following top tip checklist which you should consider when booking to ensure everything goes well;
1. Book enough time, a cleaner can only do so much cleaning in a fixed period of time. If not enough time is booked your expectations of the results or the time for future bookings should be adjusted accordingly.
2. Provide the appropriate cleaning materials, this one is obvious. The most common issue is expecting your cleaner to be able to clean an oven without a proper oven cleaner, not going to happen.
3. The level of cleaning required and getting into a regular routine might mean, for recurring bookings, a gradual improvement while the first few cleans are carried out. For example a floor which hasn't been cleaned for two months will require far less effort when it's being cleaned every week vs the initial sessions while things are brought up to standard.
4. Your cleaner is working in a new place and your home is therefore a new place of work for this person. Make them feel welcome, if you're working at home get out of their way, and let them carry out the job they're so good at doing, no need to follow around or micro-manage. Providing a checklist can help though.
5. If you require a reliable and consistent service with the same cleaner, you should also be a reliable and consistent client; cancelling regularly, often changing times and days etc is likely to result in your cleaner requesting a client change which will result in reallocations to new cleaners more often.
Hope this helps!
Gleam Team
Booked a one-off clean before guests…
Booked a one-off clean before guests arrived and the place looked incredible. Highly recommend!
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Florence
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
my experience with Gleam
I have had a great experience with Gleam. The cleaners always do a great job, are polite and kind and I highly recommend the service.
Ângela!
10. november 2025
Uopfordret anmeldelse
Besvarelse fra Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Angela
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
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