The two women working at the store made our visit completely amazing. They welcomed us in and introduced us to how the store works. They listened and observed the pieces we were pulling and then sugge... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Might sound basic but these guys do the very best socks! I’ve ordered lots from them now and they’re so great. Had an issue with a hole in one of the pairs and their customer service team were incre... Se mere
Virksomheden har svaret
Fantastic customer service! I had an issue with Royal Mail delivering to the wrong address (through no fault of Glassworks). The staff at Glassworks were superb. After my parcel was returned to them... Se mere
Virksomheden har svaret
I’m a huge fan of fun knitwear and Glassworks has the perfect balance of fun and neutral colour ways as well as good quality knits! Definitely a favourite of mine if I want to treat myself to some new... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
Kontaktoplysninger
Storbritannien
- hello@glassworks-studios.com
- glassworkslondon.com
4,2
God
303 anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lovely material
Material was lovely, fit was great but seam was pulling a little, didn’t want to risk keeping/ exchanging. Customer services were apologetic and replied swiftly and although it wasn’t initially explained well, it was rectified well.
1. august 2022
Besvarelse fra Glassworks London
Hi Kim,
Thank you so much for the kind words and honest feedback. We’re sorry your experience didn’t match your expectations. I have coordinated this with the team already and we will not charge the return label for Faulty/ Damaged items.
We're reaching out to you directly so we could assist further. We really hope this can be sorted soon.
We appreciate you contacting us directly as well. We always promise to do our best with a resolution that would be reasonable and beneficial for our dear customers. Thank you once again for working with us on this and we do hope to see you again soon.
Kindly,
Christina
Glassworks
Great staff very nice and friendly
Great staff very nice and friendly
They have added a lot to my shopping experience at Glasswork
Would recommend to avail larger sizes from your pants collection
1. august 2022
Besvarelse fra Glassworks London
Hi Samar,
Thank you for sharing your wonderful feedback and experience with us! So glad you found us. We appreciate you for taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. Adding more sizes to our range is our next target and we hope this will be launched soon. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Helpful staff
Helpful staff. Well spaced clothing on rail. Accessories to give ideas for an outfit. Range of styles, patterns, textures, colours so you could choose for holiday or season to come.
Airy shops. Trying on facility.
1. august 2022
Besvarelse fra Glassworks London
Hi Helen,
Thank you for sharing your wonderful feedback and experience with us! So glad you found us. We appreciate you for taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Fabulous quality sheer socks
Fabulous quality sheer socks. Highly recommend these for style and design.
8. juli 2022
Uopfordret anmeldelse
Besvarelse fra Glassworks London
Hi there,
So glad to hear you love socks collection! Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Love glasswork clothes
Love glasswork clothes. Affordable, great designs and unique styles I love.
3. juli 2022
Besvarelse fra Glassworks London
Hi Lizzie,
Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Socks don't fit size 41
The socks were advertised as one size fits all. Sadly I didn't read they weren't bigger than size 37 or 38 (I got size 41) and felt very disapointed on receiving the socks. After contacted them about it I got an apology and a gift card. Great service.
18. juni 2022
Uopfordret anmeldelse
Besvarelse fra Glassworks London
Dear Anneleen,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our one size socks fits UK size 5-7 shoes according to the size chart. We also aim to reply to inquiries within an hour, however, your email went directly to spam folder, hence the delay.
Despite the poor review, we're happy to standby our after service solutions offered. We value your feedback and we always aim to do better in the future.
We appreciate you contacting us directly as well. We always promise to do our best with a resolution that would be reasonable and beneficial for our dear customers. Thank you once again for working with us on this and we do hope to see you again soon.
Kindly,
Christina
Glassworks
Great socks!
2. juni 2022
Besvarelse fra Glassworks London
Hi Debi,
So glad to hear you love your new socks! Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
I came to Glassworks looking for a…
I came to Glassworks looking for a dress for a wedding and received amazing customer service. The assistant pulled out lots of different dresses and suggested one I would not have picked out myself. I love the dress I bought! Beautiful colour, very comfy!
1. juni 2022
Besvarelse fra Glassworks London
Hi Ella,
Thank you for sharing your wonderful feedback and experience with us! So glad you found us. We appreciate you for taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Lovely looking bag but disappointed with use
Disappointed with bag because it looked great. Vegan leather: material not very strong. Sadly material torn along stitching.
Prompt response to deal with issue.
28. maj 2022
Uopfordret anmeldelse
Besvarelse fra Glassworks London
Dear Emma,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance with the Camel vegan leather pinched strap tote bag as we have sold a lot of these and haven't received the same complaint. Despite the poor review and time passed after purchase, we're happy to standby our after service solutions offered. We value your feedback and we always aim to do better in the future.
We appreciate you contacting us directly as well. We always promise to do our best with a resolution that would be reasonable and beneficial for our dear customers. Thank you once again for working with us on this and we do hope to see you again soon.
Kindly,
Christina
Glassworks
Lovely helpful staff and great clothes
Lovely, helpful, personable staff and great clothes
4. maj 2022
Besvarelse fra Glassworks London
Hi Natalie,
Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Quality of the product wasn’t great
Quality of the product wasn’t great. The design was good but the material cheap and once washed they lost their shape. Not great. Will not be purchasing again.
3. maj 2022
Besvarelse fra Glassworks London
Hi Lewi,
Thank you for your honest feedback. We're very sorry to hear that your unhappy with the product purchased. Your satisfaction and feedback means the most to us.
Please reach out to us via email and we'll make sure to assist you further. Hope to hear from you. Stay safe.
Kindly,
GWx
Lovely stuff here!
Lovely stuff here! Original and refreshing. Fast delivery. Will be shopping there again very soon.
1. maj 2022
Besvarelse fra Glassworks London
Hi there,
Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Excellent quality socks
Excellent quality socks. Saw these online and thought they were great as been searching for lilac socks. Ended up buying more than one pair. Great assortment of accessories and clothing.
Thank god for Google!
1. maj 2022
Uopfordret anmeldelse
Besvarelse fra Glassworks London
Hi Sherry,
So glad to hear you love your new socks! Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Besvarelse fra Glassworks London
Hi Catherine,
Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Great range of ladies clothing and accessories
Great range of ladies clothing and accessories.?Good quality and well made.
15. april 2022
Uopfordret anmeldelse
Besvarelse fra Glassworks London
HI Gina,
So glad to hear! Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Besvarelse fra Glassworks London
Hi Megan,
So glad to hear you love your top! Thank you for sharing your wonderful feedback and taking the time to rate our products and services. We aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Love the socks
Love the socks, better than expected for a ‘one size’ style as they fit very comfortably.
Great service with a hand signed card in the parcel. Like the personal touch .
6. april 2022
Besvarelse fra Glassworks London
Hi Deborah,
So glad to hear you love our socks collection! Thank you for sharing your wonderful feedback and taking the time to rate our products and services. We aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Personally and thoughtfully packaged
Personally and thoughtfully packaged, great quality item.
6. april 2022
Uopfordret anmeldelse
Besvarelse fra Glassworks London
Hi Victoria,
So glad to hear! Thank you for the love and for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Can't get the return form
Can't get the return form. It's been a week. 0 response from customer service.
Will have to travel to London. Thanks for that.
4. april 2022
Besvarelse fra Glassworks London
Hello Dagnija,
Thank you for taking the time to leave this feedback. However, upon checking, you sent us an email last March 30 asking for the return authorization and we responded to your email a few minutes after. Please could you look into your spam folder for the reply?
We make sure to respond to all inquiries within 24 hours or less as our customers are very important to us. I really hope this confusion will be sorted out. I will be resending the email so you can check the original message.
Thank you so much.. Please let us know if there's anything else we can help with. Stay safe and have a lovely day.
Kindly,
Christina
Although the clothes did not fit I…
Although the clothes did not fit I could not fault their customer service.
4. april 2022
Besvarelse fra Glassworks London
Hi Christina,
Thank you for sharing your honest feedback and taking the time to rate our products and services. Sorry to hear it did nor fit well but we have a fast and smooth return process as long as within the policy and you may check that here: https://glassworkslondon.com/pages/return-refund-policy
We also offer virtual styling for more personalized experience.
We aim to provide the best service all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.