Gisada Anmeldelser 

This company is absolutely horrible. Their customer service is even worse. They sent me a defective bottle and are only offering a gift card. It takes up to a week for them to reply and there is a lack of urgency and empathy when dealing with them. I have sent pictures and videos as they requested. They admitted wrong doing and still won't honor a refund. I will never deal with this company again nor will I ever buy any of their products. I will be filing a complaint with my bank.

Awful company . Their customer service is abysmal to non existent.

I ordered a discovery set of fragrance samples direct from their website . Not cheap plus expensive shipping .

Six samples in the set . Three of which were only half filled.

I complained and stated I wanted a replacement for the three underfilled samples.

They refused to help or do anything! They stated this was quite normal and due to how their filling machine worked .

So I have blatantly been ripped off.

I have purchased approx 30 discovery sets from various fragrance companies. Never had this problem before .

Gisada you need to do much better !!! You've lost a customer who spends a lot of money on fragrances.

Terrible customer service and an untrustworthy company !

Starke Rötung (allergische Reaktion) durch dieses teure Parfüm. Mit Vorsicht.

Päckchen kam an, enthielt aber einen zerbrochenen Glasflakon, das Eau de Toilette war ausgelaufen.

Auf Mängelrüge mit Ersatzlieferungsverlangen bis heute (1 Woche später) keine Antwort. Die schweigen einfach…

The order was received damaged and incomplete, of course can happen occassionaly, however when reaching out to customer service they are unwelwilling to make a replacement or assist in returning the items...

Therefore got stuck with damaged goods and a customer service that just won't respond anymore when they are asked to make the replacement or return order.

First and last time I've ordered at this company which proven to be very unreliable.

Don't believe this perfume company!! i order from directly gisada.com website. my order came from dubai. it was fake Gisada Ambassador (When I put the perfume box next to the original, it was noticeable and the scent disappeared after 1-2 minutes.) i sent all proof to this company in Switzerland. they wrote me sorry for that(((. They don't care about customers! As a long-term user of this perfume, I do not recommend it.

Order never arrived and emailed multiple times to no reply having to do a charge back from the bank terrible service avoid

Si pudiera le doy menos 5 estrellas a esta empresa neta he comprado de todo y nadie me ha quedado mal es la primera vez q yo tengo una experiencia así si tienen suerte les llegará su perfume Ami me hicieron esperar por más de dos meses un perfume q estuve reclamando todos los días y al final si no los amenazó de denunciarlos ni el reembolso del perfume me dan q por cierto solo lo del perfume no fue completo me hicieron perder 900 pesos mexicanos y mi tiempo no compren acá por favor evitense eso

I cancelled my order and even after many reminders i dont get my money back????? Don’t buy from this company otherwise you can say byebye to your money

Ich hatte am 13.12.25 eine Bestellung aufgegeben. Die ist bis heute noch nicht eingetroffen. Auf Mails wird nicht geantwortet. Laut Beschreibung soll die Lieferung in 2 -3 Tagen da sein.

I can only speak as I find,I know other reviewers have had bad experience with this company but my experience is a o/k, Just received my gisada fragrance virals on 17/10 /25 it said on site delivered between 17-20th Oct, first time I've used this company so far no problems, we will see if they are as bad as a lot of people say they are. Ordered and delivered in three days and packaged well they gave me a date when they will be delivered infact they came on the first date so no complaints. I'll order again from them to see if they come up to expectations if they don't then I'll give another review..

YOU SHOULD REALLY READ THIS BEFORE YOU DECIDE TO BUY FROM THEM DIRECTLY…

Firstly, I’d say avoid this company like the plague! Their customer service is abysmal. I purchased a fragrance that turned out to be defective, with a faulty atomiser, rendering it useless. Within the 14-day return period, I requested a return, but Gisada completely ignored me. I sent 4 follow-up emails and even reached out to them on Tik Tok, and not a single response. It's unbelievable that a company could be so unresponsive.

I was well within my legal rights to return the product in 14 days, but Gisada seemed to disregard that entirely. It was only when I escalated the issue with AMEX that I received a refund. It's clear that Gisada prioritises sales over customer satisfaction.

To anyone considering buying from Gisada directly, don't waste your time. Their customer service is inefficient, and you'll be left frustrated and out of pocket. Save yourself the hassle and look elsewhere like on Amazon. Until Gisada revamps their customer service, I'd advise everyone to steer clear in dealing with them directly.

Zum 1. Mal das Produkt verwendet. Also mit dem Shower Gel Titanium unter die Dusche. Die Tube ist so fest versiegelt, dass man es mit nassen Händen nicht ab bekommt. Riechen tut es ganz gut. Fazit: Total überteuert.

Really nice smelling, good quality fragrance. When I opened the package I found the bottle had been leaking during transport so I contacted customer support. An agent called Dibran was very polite and helpful and arranged for a replacement to be sent. Replacement has been delivered and I am very happy with the purchase.

Lieferung war zwar schnell ABER das bestellte Parfüm riecht ganz anders als es vor Ort im Douglas riecht, auch nicht so lang und es wird in keiner Weise auf die Anfrage einer retour reagiert!

I’ve ordered cologne and it arrived the day after Christmas. Now I’ve been trying to process a return with them for the past few days and the only response I get is their return policy information. The only contact they have is an email and they only respond at 2 a.m. and 3 a.m..Horrible customer service. I wouldn’t recommend anyone buying from them unless they are okay with making a permanent purchase. I wish I could give 0 stars as a rating.

What a rubbish Gisada, I have paid £76 for an empty bottle, I have been messaging them and proof it in a video since I bought it but the Service absolutely rubbish.

I ve wanted a parfüm ordered but never come transport company say it is delivered to me but i am not home. I have asked help they but they did nothing costumer service zero

Bad communication. Wanted to send a replacement, not arrived yet and no answers anymore

Ordered over 2 weeks ago and no reply on a shipping date...