Lovely clothes with lots of styles to suit all. Clothing is well made and good quality. I will definitely be purchasing more things! Customer service is spot on, Rae from customer services was super h... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This is a really excellent company, I found tĥem to deliver exce,llent customer service, I returned an item and even thought the courier had marked it delivered for some reason he hadn't ..Becau... Se mere
I appreciate GINI London’s material quality. Their designs are fabulous! Clothes are very comfortable to wear. I have no regrets whatsoever buying anything from this brand so far although I was quite... Se mere
Virksomheden har svaret
I returned a coat as fit was too big. Returned via Royal mail and got proof of postage. Gini London did not receive package, tracking showed delivered. I showed them proof of postage and they have ref... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
MISSION To create effortlessly feminine, timeless fashion that empowers women to express their individuality for any occasion. We focus on versatile, easy- to-wear styles that seamlessly transition from day to night, ensuring our collections fit effortlessly into your lifestyle. Committed to responsible practices, we strive to craft pieces that not only look and feel beautiful but also support the communities we cherish. Our goal is to help every woman feel confident and stylish, every day. BRAND VALUES Style We believe in creating beautiful, versatile fashion that elevates the everyday with our signature designs. Our collections seamlessly blend the latest trends with timeless elegance, ensuring each piece offers a contemporary yet classic appeal. Empowerment We empower women of all shapes and sizes by celebrating their confidence and individuality. Our commitment to inclusivity and quality means that each design is crafted to make every woman feel her best. Community At the heart of our brand is a deep connection to the community. We prioritize giving back and making a positive impact, weaving these values into everything we do. Our dedication to quality and detail comes at accessible prices,ensuring everyone can enjoy exceptional fashion.
Kontaktoplysninger
Unit 1, Sabre House, 36-38 Gorst Road, NW10 6LE, London, Storbritannien
- info@ginilondon.com
- ginilondon.com
3,9
God
57 anmeldelser
Har besvaret 30 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Poor Quality and Poor Customer Service
I bought a black and white striped jumper from Gini London. Straight away, the black fluffed up and merged into the white - making the jumper look terrible and unwearable. Contacted Gini, but no response. Awful quality. Avoid.
25. januar 2026
Uopfordret anmeldelse
The customer service was excellent even…
The customer service was excellent even though I used their "chat" service I was still communicating with a real person as opposed to automated answers. The person who I dealt with was Rae who was extremely helpful and a credit to the company. I would have given a five star review but unfortunately one of the items I received had a slight fault on it but in all fairness I received a refund without any problems thanks in part to Rae
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Gini London
Hi John,
Thank you for taking the time to provide feedback about our customer service. We genuinely appreciate your insights, and reviews like yours help us improve our service.
Once again, we sincerely thank you!
Warmest Regards,
Customer Service Team
Gini London
Excellent purchases and service
Excellent purchases and service
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Gini London
Hi Sheila,
Thank you for taking the time to provide your valuable feedback about our products and the customer service. We genuinely appreciate your insights, and reviews like yours help us improve our service.
Once again, we sincerely thank you!
Warmest Regards,
Customer Service Team
Gini London
I love the item I ordered excellent…
I love the item I ordered excellent quality and fast delivery,I would order from them again
30. januar 2026
Uopfordret anmeldelse
I still havent received a refund…
I still havent received a refund despite sending proof I had returned item with tracking reference saying its been received, im left paying for an item ive returned, as a result would not order from gini london again.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Gini London
Hi Becky,
Thank you for taking the time to provide feedback.
We checked with our team, and the returned item has not yet been delivered to our warehouse. Please contact our customer team at info@ginilondon.com so we can assist you further.
At Gini London, we are committed to resolving your concerns and improving our service.
Best Regards,
Gini London Customer Service Team
I bought a blush striped blouse
I bought a blush striped blouse, very pretty Lovely quality.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Gini London
Hi Jayne,
Thank you for taking the time to provide your feedback about our our product. We genuinely appreciate your insights and reviews.
Once again, we sincerely thank you!
Warmest Regards,
Customer Service Team
Gini London
I am still waiting on my refund for…
I am still waiting on my refund for order number 91559. Nearly 3 weeks for a refund is unacceptable.
23. januar 2026
Uopfordret anmeldelse
Excellent customer service
Excellent customer service. My item was lost in the post but a replacement top was issued to me within 24 hours. The top I bought fitted well and is cute on. I would use this company again.
4. februar 2026
Uopfordret anmeldelse
Good customer service in the end
Ordered two cardigans 12 Dec 2025, returned via Royal Mail tracked a few days later. Didn't get a refund by Feb, and left a review on the 3rd. I was contact by email and then quickly refund by 5 Feb. Thank you to Rae for reaching out and resolving the issue smoothly.
12. december 2025
Uopfordret anmeldelse
Im so impressed with this company. Fantastic customer service.
Im so impressed with this company. A lovely little find. I ordered multiple sizes and was struggling to return via royal mail. I emailed Gini and the response was immediate. It was also dealt with in the email. The item I kept was lovely and true to the description. It's been a pleasure to deal with them
23. januar 2026
Uopfordret anmeldelse
I had an issue with a refund that was…
I had an issue with a refund that was part of a Dorothy Perkins order. After getting nowhere with DP customer service I emailed the issue straight away to Gini London and the issue was resolved in less than half an hour! Excellent service.
21. januar 2026
Uopfordret anmeldelse
Excellent customer service
Excellent customer service. After receiving the incorrect item and receiving less than useful help from the third party company I ordered the Gini item from originally I reached out to Gini themselves. They have been great. They have undertaken to send me the correct item themselves despite it not being their error. Update: the jumper I ordered arrived and it is stunning. Beautiful quality. Thank you to Gini!
16. januar 2026
Uopfordret anmeldelse
10 stars
firstly, I had an issue with the tracking info and i got annoyed, however i reported this and the team at Gini London resolved this super quick, have been super friendly and professional from start to finish and the top i bought is absolutely stunning, 10/10 stars! thanks for the help and the beautiful product
16. januar 2026
Uopfordret anmeldelse
Scam company- doesn’t refund!
Returned items but company never refunded and said never received!
Seems common theme according to other reviews!
Scam!
8. december 2025
Uopfordret anmeldelse
I had a great customer service…
I had a great customer service experience. An item I'd ordered had not arrived due to loss in transit. Responded very quickly to my email and sent a replacement the same day. Item had been an impulse purchase from a sale, and I'd not had particularly high expectations, but the coat was beautiful and much better quality than the price suggested. Was very happy with my experience
10. januar 2026
Uopfordret anmeldelse
Fabulous jacket
Fabulous jacket, fabulous co, helpful and speedy service! Highly recommend
17. december 2025
Uopfordret anmeldelse
Lovely clothes with lots of styles to…
Lovely clothes with lots of styles to suit all. Clothing is well made and good quality. I will definitely be purchasing more things! Customer service is spot on, Rae from customer services was super helpful, responsive and was able to resolve my query with no problems at all. Nothing seemed too much for her! I highly recommend Gini clothing.
12. december 2025
Uopfordret anmeldelse
Besvarelse fra Gini London
Dear Zeenat,
Thank you for taking the time to share your experience and provide feedback about our customer service. We genuinely appreciate your insights, and reviews like yours help us improve our service.
Once again, we sincerely thank you!
Warmest Regards,
Customer Service Team
Gini London
Excellent customer service
Excellent customer service, sorted out my return quickly. Really friendly team too
1. oktober 2025
Uopfordret anmeldelse
Still have not had my refund
Still have not had my refund. I even uploaded proof of posting to them that showed they received the items on 28th August.
27. august 2025
Uopfordret anmeldelse
Absolutely excellent service for…
Absolutely excellent service for resolving an issue with a return.
26. august 2025
Uopfordret anmeldelse
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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