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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Bought a lampshade direct from this company to go with the lamp base that I bought from this company on Not on the High Street (I have reviewed this) Tried to ring and contact them several times but... Se mere

Bedømt til 2 ud af 5 stjerner

Poor communication No order acknowledgment email, emailed the company who replied to tell me to check my spam, which I did, no order acknowledgment there either. I subsequently emailed another 3-... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

My shade is beautiful, very well made & worth a long wait. It took about 8 weeks for this to come due to problems with machinery. I did email a fare few times with no reply and was starting to worry b... Se mere

Bedømt til 5 ud af 5 stjerner

Bought a deck chair as a gift for my wife on line earlier this summer. Good I ordered early since it took about 6 weeks to arrive here in East Sussex. That said, well in time for the birthday and a go... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Dekorerings- og boligindretningsbutik

Skrevet af virksomheden

We handcraft a beautiful bespoke range of botanical inspired interiors, gifts and jewellery in floral and tropical designs. Our interiors collection includes floor lamps, cushions, lampshades, deck chairs, along with various gifts for the home & garden such as sets of stacking mugs, glass coaster sets and personalised gifts, all of which are printed and handmade to order by Gillian and her team.


Kontaktoplysninger


2,4

Under middel

TrustScore 2.5 ud af 5

147 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Absolutely lovely experience from start…

Absolutely lovely experience from start to finish. Beautiful shop, and exceptionally helpful and kind personnel. Thank you!

11. februar 2022
Uopfordret anmeldelse
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Catherine, thank you for taking the time to review the service you experienced at our Bishop Auckland shop. It is great to hear that you had an excellent all round experience!

We look forward to you shopping with us again.
Gillian Arnold Customer Service

Bedømt til 5 ud af 5 stjerner

Absolutely beautiful

The floor lamp is absolutely beautiful. It looks great when illuminated and also when the light is off. The quality of the finish is excellent and we were also kept well informed about dispatch and delivery.

4. februar 2022
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Thank you for taking the time to review us Catherine.

It is great to hear you had an excellent all round experience! We hope you continue to enjoy your Tropical Sunshine floor lamp as it brings warmth to your home. We look forward to you shopping with us again in the future.

Gillian Arnold Customer Service

Bedømt til 3 ud af 5 stjerner

Very slow delivery

I'm not sure why it takes 19 days to receive a gift voucher when I've paid the compulsory £6 for tracked 24 hour delivery.
I chased twice and received a quick reply, but it didn't speed up the delivery!

30. januar 2022
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Stacey, thank you for taking the time to review our service. We are very sorry to hear about the frustrations you experienced with this purchase. Our management have arranged for the £6 postage to be refunded to you today. We are reviewing our service on gift vouchers as a priority due to your experience. We do hope you will continue to shop with us again in the future. Gillian Arnold Customer Service.

Bedømt til 5 ud af 5 stjerner

Kintsugi workshop

I attended a Kintsugi workshop at Gillian's and thoroughly enjoyed her friendly and kind ways. Teas and biscuits kept us going and all of us had managed to create a piece of art at the end of the evening. Well worth it.
I booked the workshop not on Gillian's website and was charged an additional £6 for postage... So best to go on the official website.

27. januar 2022
Uopfordret anmeldelse
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Thank you for taking the time to review Gillian’s new Kintsugi workshop. It is great to hear how much you enjoyed the evening!

We do hope you will attend another workshop in the future.
Gillian Arnold Customer Service

Bedømt til 4 ud af 5 stjerner

floor lamp

I like my floor lamp, but feel it is overpriced, happy with communication and delivery

24. januar 2022
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Valerie, we are pleased to hear that you have been happy with our service on this occasion.

Thank you for taking the time to review us.

We appreciate your feedback on pricing. Gillian’s floor lamps are handmade to order and are produced locally in County Durham.

We hope that you will consider shopping with us again in the future.
Gillian Arnold Customer Service

Bedømt til 5 ud af 5 stjerner

Beautiful and very novel

Such beautiful coasters. Along with our GA floor lamps and cushions they bring the garden into our conservatory

22. januar 2022
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Susan, thank you for reviewing us.
We are so pleased to hear how much you love your Aqua Magna Gillian Arnold coasters and how well they go with your other purchases from us. Keep enjoying your garden conservatory!
We are very much looking forward to you shopping with us again in the future.
Gillian Arnold Customer Service.

Bedømt til 5 ud af 5 stjerner

Botanical-inspired earrings

Botanical-inspired earrings

Love these earrings ... I was given some and have bought more as presents!

14. januar 2022
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Thanks for taking the time to review us Judith. It is great to hear how much you love your Gillian Arnold earrings. We very much look forward to you shopping with us again in the future. Gillian Arnold Customer Service.

Bedømt til 5 ud af 5 stjerner

We love our new lamp

We love our new lamp, really quirky and beautiful. Very quick and efficient service.

29. december 2021
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Thank you Cristian for reviewing our service and your new lamp. It is great to hear that you had excellent service and that you would very much recommend Gillian Arnold to others. Gillian Arnold Customer Service.

Bedømt til 4 ud af 5 stjerner

Stunning floor lamp

Stunning floor lamp, surprisingly light.

26. december 2021
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Carole, thank you for taking the time to review Gillian’s floor lamp. It is great to hear that it is even better than what you were hoping for! Gillian Arnold Customer Service.

Bedømt til 5 ud af 5 stjerner

Swift service

Swift service, great products. Truly love my light and wallpaper.

24. december 2021
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Thank you Katie for your feedback. We are so pleased to hear that you love your light and Gillian’s wallpaper! We look forward to you shopping with us again in the future. Gillian Arnold Customer Service.

Bedømt til 5 ud af 5 stjerner

Beautiful

Really love my cushions they add vibrant colour to my room. When I move house I will definitely buying a chair.

24. december 2021
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Thank you Lorraine for taking the time to review Gillian’s cushions you purchased. Great to hear you will also be buying one of our chairs! Gillian Arnold Customer Service.

Bedømt til 5 ud af 5 stjerner

We have purchased a deck chair

We have purchased a deck chair. Very pleased with the quality and the fabric looks great. The matching cushion sets it of. The service we received from the first time we visited the Bishop Auckland shop to the home delivery, has been first class. Thank you. Will be purchasing from you again.

15. december 2021
Uopfordret anmeldelse
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

John, thank you for your feedback. We are so pleased to hear that you had outstanding service in our Bishop Auckland shop and you will be shopping with us again in the future. Gillian Arnold Customer Service.

Bedømt til 5 ud af 5 stjerner

Great store

Great customer service and beautiful products. Helped us match our preferred lamp shade with the various lamp stands in store.

20. november 2021
Uopfordret anmeldelse
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Thank you, Tricia, for taking the time to review our products and service.
We very much value your feedback and are pleased to hear that you had an excellent all-round experience.
Gillian Arnold Customer Service

Bedømt til 5 ud af 5 stjerner

I recently purchased 2 lampshades from…

I recently purchased 2 lampshades from the Darlington branch.
I had purchased a pair of tables lamps privately but a couple of components were missing.
The staff, Charlie, Muhammad, Kevin and Gillian herself were wonderful. Charlie threw in the missing parts at no extra charge.
I'd recommend the company to anyone.

12. oktober 2021
Uopfordret anmeldelse
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Dear Phillip,

Thanks for taking the time to review us. We are really pleased to hear that you had an excellent customer service experience.

Thank you for your recommendation of our company and we very much look forward to you shopping with us again in the future,

Gillian Arnold

Bedømt til 5 ud af 5 stjerner

Absolutely stunning

Just received my order from Gillian Arnold and cannot praise them enough for service, speed and delivery! The items we ordered are absolutely stunning- will definitely be purchasing again from them!

14. september 2021
Uopfordret anmeldelse
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Dear Karen,

Thank you for taking the time to review us. It is great to hear how much you love the items you purchased from us and that you had an excellent all round customer experience with us.

We are looking forward to you shopping with us again in the future and we wish you well in your new home!

Gillian Arnold.

Bedømt til 5 ud af 5 stjerner

Bought a deck chair as a gift for my…

Bought a deck chair as a gift for my wife on line earlier this summer. Good I ordered early since it took about 6 weeks to arrive here in East Sussex. That said, well in time for the birthday and a gorgeous product, individuated and with accompanying cushion. The design is attractive and relaxing with its floral picturing. Tempted to get another to match my wife’s now, maybe in time for Christmas.

6. september 2021
Uopfordret anmeldelse
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Dear Frank,

Thank you for reviewing Gillian Arnold. It is great to hear that you are looking into purchasing another deckchair for Christmas!

We apologise that the delivery time was much longer than usual. It has been a difficult time for us getting frames delivered due to global shipping problems with summer garden furniture.

We look forward to you shopping with us again in the future.

Gillian Arnold Customer Service.
0800 6250625, mail@gillianarnold.com
www.gilliarnold.com

Bedømt til 5 ud af 5 stjerner

Called in the shop by chance

Called in to the shop by chance this afternoon and left with a beautiful bush baby floor cushion. The colours are gorgeous and the quality of the products excellent. I will definitely be returning.

28. august 2021
Uopfordret anmeldelse
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Dear Jane,

Thank you for taking the time to feedback to us about your visit to the Darlington Gillian Arnold store.

We are so pleased to hear that you love the colours of our products.

We hope you really enjoy the floor cushion, and our shop manager, Charlie, very much looks forward to meeting you again.
Gillian Arnold Customer Service.

Bedømt til 5 ud af 5 stjerner

Love my new lamp

Ordered a floor lamp on 14th and it arrived on 20th and it’s superb I love it. Very well made and so unusual

20. august 2021
Uopfordret anmeldelse
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Dear Margaret,

Thank you for reviewing Gillian Arnold.

We are really pleased to hear how much you appreciate the floor lamp you ordered. It also good to hear about your positive delivery experience.

We look forward to you shopping with us in the future.
Gillian Arnold Customer Service.

Bedømt til 5 ud af 5 stjerner

A beautiful floor lamp.

A beautiful floor lamp.
Good quality craftmanship and it was delivered with a lamp already fitted.
A perfect light for cosy evenings and an eye-catching feature in the day.

9. august 2021
Uopfordret anmeldelse
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Dear Shan,

Thank you for taking the time to review us.

It is great to hear how much you appreciate the Gillian Arnold floor lamp which our production team handmade for you!

We are grateful for your feedback which we will pass onto our production team.

Do feel free to share your experience on our social media and platforms. We look forward to you shopping with us again in the future.

Gillian Arnold Customer Service. 0800 6250625, mail@gillianarnold.com www.gilliarnold.com

Bedømt til 5 ud af 5 stjerner

Beautiful lamp

Have just taken delivery of our floor standing Secret Garden lamp and it is even nicer than anticipated. It is beautiful and of great quality, workmanship and materials.
Having received an email advising there might be delays due to COVID I was expecting to have to wait a bit longer for it to be delivered so was really pleased it was delivered in just under 3 weeks.

24. juli 2021
Uopfordret anmeldelse
Gillian Arnold-logo

Besvarelse fra Gillian Arnold

Dear John,
Thank you for your glowing review. We are so pleased to hear how much you love Gillian's Secret Garden floor lamp! At Gillian Arnold we are always grateful for customer feedback.
Do feel free to share your experience on our social media and platforms. We look forward to you shopping with us again in the future.

Gillian Arnold Customer Service.
0800 6250625, mail@gillianarnold.com
www.gilliarnold.com

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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