Bought a lampshade direct from this company to go with the lamp base that I bought from this company on Not on the High Street (I have reviewed this) Tried to ring and contact them several times but... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Poor communication No order acknowledgment email, emailed the company who replied to tell me to check my spam, which I did, no order acknowledgment there either. I subsequently emailed another 3-... Se mere
Virksomheden har svaret
My shade is beautiful, very well made & worth a long wait. It took about 8 weeks for this to come due to problems with machinery. I did email a fare few times with no reply and was starting to worry b... Se mere
Bought a deck chair as a gift for my wife on line earlier this summer. Good I ordered early since it took about 6 weeks to arrive here in East Sussex. That said, well in time for the birthday and a go... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We handcraft a beautiful bespoke range of botanical inspired interiors, gifts and jewellery in floral and tropical designs. Our interiors collection includes floor lamps, cushions, lampshades, deck chairs, along with various gifts for the home & garden such as sets of stacking mugs, glass coaster sets and personalised gifts, all of which are printed and handmade to order by Gillian and her team.
Kontaktoplysninger
10-11 Post House Wynd, DL3 7LU, Darlington, Storbritannien
- 0800 6250625
- mail@gillianarnold.com
- gillianarnold.com
2,4
Under middel
147 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Gorgeous products and great service
I received a gorgeous floor lamp from the Gillian Arnold company for my birthday yesterday. I couldn't be more delighted with it, the fabric and design are stunning
16. januar 2023
Uopfordret anmeldelse
Besvarelse fra Gillian Arnold
Thank you so much for your review. We are so pleased you are happy with your lamp.
Gillian Arnold Team
Great (and quick) service on the items…
Great (and quick) service on the items I ordered. Ready for me to collect ahead of time quoted.
19. december 2022
Besvarelse fra Gillian Arnold
Hello Julia.
We are so pleased you have had a great experience buying from Gillian Arnolds. We hope to see you again soon! :D
Simply Beautiful!
I looked for a while for the right cushions and l was generally disappointed by the choice. When l saw Gillian Arnold's designs my eyes lite up. They are simply beautiful.
They are a little expensive, but l was willing to pay as they were what l had been looking for. The only improvement l would suggest is on the business side. I did not receive any order confirmation for days, which was unsettling, but l contacted them and it was sorted.
15. november 2022
Besvarelse fra Gillian Arnold
Thank you so much for your review. We do apologise for the delay you had in recieving your confirmation email.
We do hope that you continue to shop at Gillian Arnolds.
Many thanks
Beautiful golden lampshade
This company produced a beautiful product. They kept me informed of the product being processed. They provide affordable payment options and offered a discount too. We are delighted with our purchase.
2. januar 2023
Besvarelse fra Gillian Arnold
Hello Jamie.
Thank you so much for your review. We are really pleased that you are happy with your lamp.
We hope to see you again soon :D
Excellent responses to questions
Excellent responses to questions. Fast delivery. despite postal strikes.
26. december 2022
Besvarelse fra Gillian Arnold
Thank you so much for your review. We hope to see you again soon. :D
Exceptionally helpful with all queries.
Exceptionally helpful with all queries.
Product is beautiful and good value for money
30. december 2022
Besvarelse fra Gillian Arnold
Thank you Alex for your great review. We really appreciate the positive feedback. All our beautiful designs are uniquely made and competively priced to ensure our customers are happy :D
Beautiful
Beautiful, original, colourful design. Switching on our lamp with the new Gillian Arnold lampshade is such a treat!
30. december 2022
Besvarelse fra Gillian Arnold
Thank you so much for your kind review. We are always pleased to hear from happy customers!
Great service
30. december 2022
Besvarelse fra Gillian Arnold
Many thanks for your comment. We hope you continue to shop with us in the future.
I have recently purchased over a few…
I have recently purchased over a few month's 3 Designer ceiling shades. I have been very satisfied with the customer service, they emailed an update when I would receive my item.Would recommend this company.
14. december 2022
Besvarelse fra Gillian Arnold
Thank you so much for your feedback. It is greatly appreciated.
Besvarelse fra Gillian Arnold
Thank you so much for your review. We are so pleased you are happy with your purchase.
Lack of communication
I did not like that there was no initial acknowledgement of my order. Only after I emailed enquiring about it did I receive a phone call which was good practice to confirm the order was being dispatched. Therefore, I would like to suggest a better initial acknowledgement and tracking system of an item ordered. Thank you, the quality of the product was very good though I have no complaints about that just the communication process.
30. november 2022
Besvarelse fra Gillian Arnold
Hello Margaret. Thank you for your review.
We are having the technical team look at the issue.
We do have an automated system which sends a confirmation email when a purchase is made and also when the item is dispatched with an expected delivery date.
We are very glad that you love your product!
Merry Christmas!
Besvarelse fra Gillian Arnold
Many thanks for your comment, and we at Gillian Arnold, are delighted you are happy with your purchase.
Poor communication
Poor communication
No order acknowledgment email, emailed the company who replied to tell me to check my spam, which I did, no order acknowledgment there either.
I subsequently emailed another 3-4 times to request an order update, nil response to any of my emails
Long delivery time where an update would have been really helpful
Additionally, the full height floor lamp is nice but we are disappointed in the fact of the price versus quality.
I would not use this company again.
24. november 2022
Besvarelse fra Gillian Arnold
Thank you for your feedback. We do apologise for any difficulties you have experienced in regards to our communication. We do have automated emails sent out after every purchase, and again on dispatch with the extimated delivery date. We will look into this and see whether there was an issue on our end.
If you are not happy with your item we do offer a returns option usually within 14 days of purchase, depending on the case. All our lamps are hand made by ourselves. If you have had any issues in the quality please do let us know so that we can offer a replacement and rectify the issue.
We do hope that you continue to shop at Gillian Arnolds.
Many thanks
Looks nice but not worth the money.
I have watched and admired the floor lamps for a long time, finally purhasing one a week before black Friday. Despite getting in touch asking if I could benefit from the 20% black Friday deal as my purchase was within a certain duration of this promo (many retailers in good faith were offering such a discount to customers), I heard nothing back. In addition, the glue that holds the fabric to the frame of the lamp is coming apart already. Really disappointing considering the price of the lamp is over £100.
29. november 2022
Besvarelse fra Gillian Arnold
Thank you for your review.
Unfortunately we do not usually continue to offer offers outside of the stated period, unless an attempt to purchase has been made during that period online and there has been an issue, in that case we would extend for the individual case.
We do apologise for the fault in the item. All of our lamps are hand made here in Darlington and very occasionally there may be slight alterations that need to be made.
I can see that you have been in correspondance with the customer service team to have a replacement sent to you.
We hope that you continue to shop at Gillian Arnold.
Merry Christmas!
Beautiful floor lamp to enhance my home.
Always a lovely shop to visit with friendly, helpful and knowledgeable staff.
17. november 2022
Disappointing quality
I was disappointed with the quality of the cuff bangle when it arrived. It was intended as a gift but I don’t feel I can now give it. The printing of the floral image was poorly executed. It is definitely not worth £50. I have chosen not to return it as this process seemed complicated. I will probably wear it myself but in no way could I have gifted it. I suppose this is the risk of buying items like this online.
30. november 2022
Besvarelse fra Gillian Arnold
Hi Gillian. We are really sorry to hear that you were not happy with your cuff bangle. We do offer a standard returns option on faulty products or 14 days on re-sellable items.
All of our cuff bangles are hand made and can often have slight differences to the images online.
We hope that you continue to shop with us and do let us know if you would like to arrange a replacement bangle.
Lovely design
Lovely design. I was disappointed that the shade cannot be detached for practical reasons - getting a new bulb in is difficult …
25. november 2022
I love the the designs.
I like the the designs, I have the cushions and wanted the lampshades to match. They are lovely.
21. oktober 2022
Absolutely love the items I ordered
Absolutely love the items I ordered - thank you!
21. september 2022
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