Absolutely disgusting! Ordered a gift on July 12th for daughters birthday. Emailed them to ask when it would arrive, got an email straight back to say it would be dispatched soon. Had an email sayi... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Courier was fast but coming from Shenzhen was not impressive, as people would misunderstand goods from Taobao instead. My order was placed from Hong Kong through the official site in Europe. If good... Se mere
My granddaughter loves the jelly cat toy. It arrived safely within the seven working days. My only concern that the link from the email confirmation to the website wouldn’t open and instead I got a wa... Se mere
Came from china which was not expected delivery said 2 -9 days how it could get here in two days is impossible. Arrived on day 9 but in jelly cat bag with jelly cat labels however it is not a jelly ca... Se mere
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Har ikke besvaret negative anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
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Absolutely disgusting
Absolutely disgusting! Ordered a gift on July 12th for daughters birthday. Emailed them to ask when it would arrive, got an email straight back to say it would be dispatched soon. Had an email saying it had been dispatched on 21st July.
Now August 19th still not arrived. Emailed again numerous times but nothing. Absolutely fake order number & says error when trying to track my order!
DO NOT WASTE YOUR MONEY - absolute SCAM
Order not fulfilled
Order not fulfilled, no response or feedback from the seller, no items recieved
Complete Con
Ordered 2 giant Mr Grumps months ago. Initially engaged with me - now absolutely nothing. Still not had nor any refund. Complete con.
Ordered what I believed was a jelly cat…
Ordered what I believed was a jelly cat - it wasn't. Now can't follow the link to check the order. Be very wary ordering from this site.
being asking for a refund but no reply…
being asking for a refund but no reply for over 2 months after i send back the stock.
SCAM! AVOID!
I ordered a moon jelly cat back in october! After never receiving my order that was sent to the "wrong adress" and having confirmation of being sent back to sender i was told multiple times to email to courier as they didn't have my order in there warehouse. Although providing evidence every time proving they had it. After simply asking for a refund I've been ignored and still not been given a refund this website is a SCAM! AVOID AT ALL COSTS!
Buyers beware
Buyers beware. The jellycat I received was an obvious fake- a very poor anx very cheap copy. The replies to my emails were apologetic. They asked me to return the item to China at my own expense so they could refund me in full. Once I mentioned my consumer rights there was silence. This is clearly a scam.
Counterfeit items sent from China
Counterfeit items sent from China, difficult to get them the offer refund, when items sent back they accept and don’t refund- had to claim fraud via my bank to get this back.
⚠️ TOTAL SCAM - AVOID AT ALL COSTS! ⚠️
I genuinely thought I was buying an original JELLYCAT plush toy, but what I received was nothing but a cheap knock-off with a huge “CHINA” tag hanging on it , clearly fake!
The quality is garbage, absolutely nowhere close to an original JELLYCAT. When I tried to return it following their so-called return instructions, every attempt was ignored and deliberately bypassed. Their customer service is a complete joke, zero support, total avoidance.
I feel completely cheated. They sent me rubbish, took my money, and then blocked any attempt to resolve it.
Prompt service and a very nice touch to…
Prompt service and a very nice touch to include a little gift!
SCAMMER SCAMMEROrdered in September for a digital…
Ordered in September for a digital calender and have had no response to emails and messages total scammed. Been paid by bank and they have the cheek to dispute the banks claim. SCAM SCAM AND SCAM
Quality
Came in a nice bag perfect for my girlfriend’s birthday coming up. However it is fake and advertised as real
Very happy with service
Very happy with service. Constant update from company and free gift.
Lovely
I always worry about authenticity of products when I buy online but the bunny I bought is the real deal!! The little surprise was gorgeous!!!!
Very disappointed
Item never turned up, refunded without explanation. Wouldn’t recommend using.
Fake product. Avoid
Good price, product just as described. Delivery a little longer than expected. Wish it was clear that it's not coming from UK even though website says warehouse there.
UPDATE I have since found out this is a fake jellycats toy and am very disappointed as I am usually more careful than that. Not same as picture shown on website. Will certainly not use again and hope this new review stops other people as well.
Fantastic service and a free gift
Gave a free gift with my purchase which…
Gave a free gift with my purchase which was so lovely and thoughtful.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.



