Fantastic product at a brilliant price , fast postage, guy I spoke to on the phone with my question was absolutely super helpful Top marks guys
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... Se mere
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... Se mere
Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the High... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Kontaktoplysninger
23A Lambourne Crescent, CF14 5GF, Cardiff, Storbritannien
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4,8
Fremragende
341 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
First class
Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the Highlands of Scotland was a massive bonus - we are UK mainland up here, not the moon like some companies think we are. Thank you for the super service and quality products
17. juli 2025
Excellent product and quick delivery
22. juli 2025
Very quick delivery and great price.
14. juli 2025
First time buyer from this site
First time buyer from this site - easy to find what I wanted, and at good prices. Bookmarked for future needs !
13. juli 2025
Purchased product ( bodyboard) at great…
Purchased product ( bodyboard) at great price. Was expecting it delivered- My fault for not reading information properly. But they went out of their way to make collection easy for me- at time and location that suited me.
2. juli 2025
Great customer service
18. maj 2025
Excellent customer service and speedy…
Excellent customer service and speedy delivery. Thank you so much
21. maj 2025
What's not to love about Jobe floating…
What's not to love about Jobe floating sunnies, and the GOTW experience?
I just wish I hadn't dropped my last pair on the tracks at the railways station. GOTW were there to get me replacements. As always, great service. Thanks :)
14. maj 2025
Very good deal
The model of VHF handheld radio I originally ordered was out of stock. They offered me a more recent upgraded one at the same price. Took a few days extra to arrive, but that's fine. Thanks a lot.
5. maj 2025
SUP Session
I booked a two hour SUP Session with Gareth for myself and my daughter. The session and coaching was spot on and we left feeling a lot more confident in our abilities.
Very much looking forward to our next session to learn how to do step back turns - what could possibly go wrong.
If you want a focused SUP Session then Gareth is your man
8. maj 2025
Uopfordret anmeldelse
Great product at a good price
Great product at a good price. Delivered quickly and well packaged. Thanks guys and gals :)
13. marts 2025
Disappointing Experience!
I am writing to express my disappointment with our recent experience regarding the purchase of inflatable kayak. Despite completing full payment via credit card, we encountered multiple delays and unclear inquiries, only to ultimately be informed at the end after almost a week that the product will not be sold to us with strange explanation that we are strange!
This back-and-forth communication has been a complete waste of time and has caused unnecessary frustration. We expect a more transparent and efficient process when dealing with a professional supplier, and this experience has left a negative impression.
24. februar 2025
Besvarelse fra Get On The Water Ltd
Hi Edit,
Thank you for taking the time to leave a review.
For transparency on this order - your order was for a Jobe Inflatable Kayak worth over £600 from North Macedonia which was placed on the 24 February.
This order was to ship to a UK shipping agent and then it would be forwarded to you.
Unfortunately, due to previous problems, with all international orders we will always call the shipping agent to confirm the delivery address in the UK before we ship. We tried repeatedly to contact Ben in the UK by mobile phone (which went to answer phone) and by email. Having left messages we never had a reply from Ben.
We then searched the address for the shipment in the UK through Google and spoke to someone there - they had never heard of Ben and have had similar calls for Ben in the past.
I finally got to speak with Ben but only by Whats App.
Unfortunately by now we were reluctant to send the order - I contacted you and asked that we could change the payment method from an online Credit Card transaction to a bank transfer or an international transfer via Wise.
At this point you decided that you no longer wanted the item and you cancelled your order on 28 February.
We have subsequently been in contact with Jobe and have sent you the details for the Jobe agent and distributor in North Macedonia where you can purchase this inflatable kayak.
We felt uncomfortable with the order and described the order and process as strange - not yourselves.
For all Jobe orders in the future please go through the distributor in North Macedonia.
Many thanks,
Get On The Water
Besvarelse fra Get On The Water Ltd
Thank you for your review, we look forward to helping you again in the future
Besvarelse fra Get On The Water Ltd
Thank you for your review, we look forward to helping you again in the future
Shocking service
Ordered a product that was stolen from the doorstep but the retailer is refusing to follow consumer law and provide a refund. Even the photo proof shows the item as dumped on the doorstep and not actually delivered. Will now have to claim through my credit card company.
13. februar 2025
Uopfordret anmeldelse
Besvarelse fra Get On The Water Ltd
Hi Jason,
Many thanks for your order.
We have had many conversations via email regarding your order and we are disappointed that you choose to leave such a review.
Your order was received on Friday and dispatched the same day.
You sent us an email on the Monday morning saying that you didn't now want the item and how could you cancel the order. We gave you information on how to do this - in line with our returns policy.
You later that day sent us confirmation of the delivery with a picture. You stated that you were intending to reject the delivery, but hadn't had a chance to see the driver to do so.
A couple of days later you let us know that you were actually in the road when the delivery was made and you had asked the driver to take it back.
Once a courier has made a delivery they won't then take it unless a new delivery order is made.
When the delivery was made you could have retrieved the package from the doorstep and secured it and returned it to us as we had advised but instead you choose to leave it on your doorstep.
You then requested we refund you and claim the money back from Evri for failing to deliver - but we both have proof of delivery and you could at any point have secured the package and followed the correct return procedure, but unfortunately you choose not to.
As a result you then went on to claim the money back from Paypal and your credit card company.
Did you advise the Police that someone had stolen a package from your property?
Kind regards,
Get On The Water
Fast despatch, competitive price
Got my lobster claw gloves ahead of time for a chilly weekend swim, thanks.
28. januar 2025
Very competitive pricing and excellent…
Very competitive pricing and excellent customer service.
31. januar 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.