Getcustomneonsigns Anmeldelser 182

TrustScore 4.5 ud af 5

4,7

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The design team was so patient with me! I changed the color, font, and size many times and they would redesign and send to me very quickly. Once I approved the design, creation and shipment were very... Se mere

Bedømt til 5 ud af 5 stjerner

While we've always wanted an authentic glass-blown neon sign, we were happy to have found this producer making LED-substitute "neon-like" signs at a much more affordable price point. We were impressed... Se mere

Bedømt til 5 ud af 5 stjerner

I have purchased a sign here before and get compliments on it all of the time. I decided it is time to transition from a 2D painted sign to an eye catching neon sign for the front of my restaurant. I... Se mere

Bedømt til 5 ud af 5 stjerner

Whoever is in charge of communication did a fantastic job and kept me updated every step of the way without having to inquire. They were very detail oriented and extremely prompt in getting the order... Se mere

Virksomhedsoplysninger

Skrevet af virksomheden

Getcustomneonsigns.com is your trusted factory-direct website, dedicated to providing high-quality, competitively priced LED neon signs. Renowned for our efficient production and delivery speed, we can deliver products to you in as fast as 3-5 days. We understand the need for speedy delivery, and thus, we maintain high efficiency. Not only that, but we also offer reliable quality assurance and comprehensive after-sales service. Our products undergo strict quality control to ensure perfection upon arrival. We provide a two-year warranty and a professional after-sales team ready to support and assist you, ensuring worry-free purchasing. If you have any questions, please don't hesitate to contact support@getcustomneonsigns.com. Our goal aligns with yours - to provide you with the best value for Light-up neon signs to illuminate your space. We understand that customer choice and trust are the foundation of a lasting business, and customer satisfaction is our top priority. Therefore, your choice means our commitment to trust. Choosing us means choosing reliability and quality. We look forward to working with you to provide you with the highest quality LED neon sign products and services!


Kontaktoplysninger

4,7

Fremragende

TrustScore 4.5 ud af 5

182 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 5 ud af 5 stjerner

Timely Delivery

We ordered a sign for the sweetheart table for our wedding and it turned out perfectly! We had one minor issue which was quickly resolved through customer service.

2. december 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

If I could leave a zero-star review

If I could leave a zero-star review, I would. While the sign met my custom specs (applied my logo), it didn't work. There was something faulty with electronics (connections were visibly rusty and dirty). The company refused to offer a refund since it was a custom order. So, I have a $219 sign that was purchased for an event that is garbage.

6. december 2024
Uopfordret anmeldelse
Getcustomneonsigns-logo

Besvarelse fra Getcustomneonsigns

Firstly, we sincerely apologize that our order did not meet your expectations. In your email, you mentioned that the sign was customized for an event. I’m not sure if it has already been used, but as this is a custom product, it’s important to note that if all customers were to return their items after using them, it would be unsustainable for us. We hope for your understanding in this matter.

Regarding your concerns about the sign not working or being dirty, I’ve requested pictures and videos from you, but I haven’t received any yet. When processing refunds, my supervisor requires me to submit evidence like photos or videos. I cannot issue a refund solely based on your statements without documentation, and I hope you can understand this process.

Additionally, all our sign backboards are covered with a protective film. Please remove the film and check if the issue persists.

Once again, I’ve reached out to you via email to request photos or videos so we can address this matter for you. Your cooperation would be greatly appreciated.

We deeply apologize for any inconvenience caused and thank you for your patience.

Bedømt til 5 ud af 5 stjerner

Great experience from order to arrival

Our experience with the neon sign project was outstanding. From the online ordering process to the excellent and responsive customer service, we give it five stars. We had a very tight timeline, but the team was able to accommodate our rush order and the custom artwork we provided. The product arrived in perfect condition, well-packaged, and exceeded our expectations. Once installed, it became the focal point of our event.

1. november 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great quality, budget-friendly neon sign substitute

While we've always wanted an authentic glass-blown neon sign, we were happy to have found this producer making LED-substitute "neon-like" signs at a much more affordable price point. We were impressed by the quick turnaround of the sign production, from art file to delivery. They worked with us to work around our specific requests when converting our logo into a light-up sign. The final result was a really nice addition to our new space. We'd recommend using them!

12. september 2024
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Logo Sign As Ordered - Workmanship Could Be Better

Our sign arrived as ordered and presented in the mock-up we approved. It was even earlier than we were told, even with free shipping. However, the workmanship left a bit to be desired. The clear acrylic panel the lights/logo were mounted on, arrived with scratches across it, as if it were an old piece of acrylic that was knocked around a bit before it was used. Or, perhaps the assembler did not take care. While the scratches are not seen when the sign is lit, it is seen when it is turned off. The edges of the acrylic panel also are rough, like it was sawed out, but the flashing never removed.

3. september 2024
Uopfordret anmeldelse
Getcustomneonsigns-logo

Besvarelse fra Getcustomneonsigns

Thank you for your feedback. The issues you mentioned are due to the transparent protective film on the back panel. Please remove it completely, and it will look much clearer. Please check the email, where we will explain how to remove the protective film.

Bedømt til 5 ud af 5 stjerner

Amazing!

It was amazing! Costumer Service, design team, shipping and final product. Fast, efficient and quality products

19. august 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Exceeded Expectations

I wasn't sure exactly what I was going to get as far as quality and style. I have to tell you they exceeded expectations. Fairly priced and was able to tweak something without a huge uncharged. You'll be glad you ordered from Custom Neon Signs!!!

1. august 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

This is a great company to deal with!

This is a great company to deal with!! I was not really in the market for another sign, but the first one they created for me was such a wonderful experience, and wound up being such a work of art that I decided to do another.
Again, I just sent them a couple pics of what I had in mind and their artists sent me a beautiful rendering very quickly!! Their communication is excellent and they are very prompt. Also, the shipping was much faster than expected. I highly recommend! Exceeded my expectations!!

18. juni 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Thank you so much we absolutely love…

Thank you so much we absolutely love the neon sign, and so does everyone in the community! we have received many compliments and some people even say that it makes the whole town look better. We will definitely come back to shop with you in the future for more needs!

1. maj 2024
Uopfordret anmeldelse

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