I visited the Daventry branch this morning to look for a part for our garden strimmer, I didn’t know what it was supposed to look like and only had a photo of the strimmer itself (no model number). T... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was... Se mere
Virksomheden har svaret
Exactly what you want from a local business. We needed a few different bits of equipment to maintain the greenery around our industrial units and the George Browns Team were extremely helpful in answe... Se mere
Virksomheden har svaret
Ordered a lawnmower that came with 2 batteries. It arrived with one. Rang the company to be told that online orders are a completely different organisation and I would have to complete a customer form... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Engrossalg af landbrugsprodukter
- Landbrugsvikar
- Have
- Ejendomsservice
- Reparation af plæneklippere
- Udlejning af driftsmidler
Skrevet af virksomheden
Welcome to George Browns Ltd - specialists in Groundcare, Garden & Agricultural machinery and equipment for six generations. You can find out George Browns stores in five locations, covering Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Oxfordshire, Northamptonshire, North London, Warwickshire and West Midlands.
Kontaktoplysninger
Unit 5b, Grovebury Road, LU7 4SF, Leighton Buzzard, Storbritannien
- 01525 372062
- onlinestore@georgebrowns.co.uk
- georgebrowns.co.uk
4,3
Fremragende
222 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was very surprised at how quickly my…
I was very surprised at how quickly my Stihl strimmer arrived. The price was very competitive, delivery next day. Online order was not as efficient as some but I will still give George Browns 5 stars. The staff in the branches that I spoke to were very helpful and friendly. Thank you George Browns 👍.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra George Browns
Thank you for your kind words! We are glad you are happy... Happy strimming :)
Helpful and friendly service
I visited the Daventry branch this morning to look for a part for our garden strimmer, I didn’t know what it was supposed to look like and only had a photo of the strimmer itself (no model number). The man behind the counter was extremely pleasant and helpful, seemed to know exactly what was needed,in spite of the sketchy information provided, and said to bring the part back if it wasn’t quite right. My best shopping experience in a long time!
25. april 2026
Uopfordret anmeldelse
Besvarelse fra George Browns
Thank you for your kind words. We agree, our Daventry team are great ;)
Awful experience
Bought a Mower which arrived broken, filled in the online form..twice..a week later and no contact, tried ringing the shops and they say the online shop is a separate business and there is nothing that they can do…Sadly not the exceptional service advertised on their website..I need the mower for work and now they have my money and I have no mower..
16. april 2026
Uopfordret anmeldelse
Besvarelse fra George Browns
We are sorry you had this experience with us. Our team are dedicated to ensure our service to our customers is excellent. Please email us on support@georgebrowns.co.uk and we will be able to assist you in getting this issue resolved.
Good price ,poor communications.
After ordering a new Stihl strimmer I found their communication was poor.I received the item in 7 days but was in the dark before fedex got in touch.In short more an up to date progress report would have been appreciated.
7. april 2026
Uopfordret anmeldelse
Besvarelse fra George Browns
Thank you for your feedback - we are sorry the delivery took a while. We are reliant on 3rd party couriers to keep their end of the bargain, and unfortunately, very occasionally, there are delays.
Obviously, if you have any further questions or concerns, please reach out to support@georgebrowns.co.uk.
Super fast delivery
Super fast delivery. Everything seems to be in order all assembled easily not tried it yet but looks as if it will cope.
Best price on Internet.
23. marts 2026
Besvarelse fra George Browns
Thank you for your kind words - Enjoy your new machine :)
This company sends packages through a…
This company sends packages through a courier company with which it's impossible to choose a delivery time or date. As a result, my package, which I expected to receive two days ago, will be returned to George Browns in the end. They, in turn, refuse to help me with the package, even though I've already sent them an email.
P.S. 17.04.26. Money are not returned, product is not delivered.
P.S. I just spoke with FedEx and they said, that you asked them to get parcel back, which means that you can amend/retrieve the parcel. So actually you just lied to me. And I paid for ~6£ for your lie.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra George Browns
Hello, thank you for your feedback.
We’re sorry to hear that you were disappointed with your experience.
For all standard delivery orders, we dispatch goods within a 1–3 working day lead time. Once an order has been shipped and is with the courier, we’re unfortunately unable to amend delivery details or retrieve the parcel while it is in transit.
On this occasion, your order had already been loaded onto the courier’s vehicle and was on its way to the delivery address provided.
According to the latest tracking information, the parcel is now being returned to us following unsuccessful delivery attempts. As soon as it arrives back at our warehouse, we will be happy to arrange re-shipment to an alternative address that is more convenient for you.
If you have any preferred delivery details in the meantime, please feel free to let us know so we can assist you as quickly as possible once the parcel is received.
Please contact us on: support@georgebrowns.co.uk
Thank you,
GB Customer Service Team
Excellent company to deal with…
My order was confirmed and dispatched very promptly. I was given contact details should I need any further information on the product I ordered. Very good service. I am impressed with this companies performance. Very refreshing. Thank you George Brown.
30. marts 2026
Besvarelse fra George Browns
Thank you for your kind words, we are glad you are happy with the service :)
They sent the wrong product
They sent the wrong product. Were difficult to contact to speak to someone. On a positive, when I did speak to someone via accounts who then put me in touch with customer services they were efficient and sent out the product immediately. I needed he product for a job too which was frustrating.
26. marts 2026
Besvarelse fra George Browns
We are glad we managed to sort out the issue out for you. Unfortunately, on the very rare occasion, things can go wrong, however we always do our best to rectify as quickly as possible.
Good price and quick delivery
24. marts 2026
Besvarelse fra George Browns
Thank you for your kind words :)
Good all round...
Items arrived quickly, com's clear and very helpful. Would use again.
2. marts 2026
Besvarelse fra George Browns
Thank you for your kind words :)
Excellent service and communication
Excellent service and communication. Good price as well.
5. marts 2026
Besvarelse fra George Browns
Thank you for your kind words :)
Purchased a faulty Stihl unit.
Purchased a Stihl unit which there was a problem with. I self employed and time cost money when you are self employed. The response I had was laboured and eventually when they did get in touch me they were trying to push take to it a local dealership scenario, which isn’t that close to me.
I will do purchasing with my local dealership from now on and avoid the constant headache of online purchasing.
3. marts 2026
Besvarelse fra George Browns
Hello,
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.
When you contacted us regarding the issue with your machine, our team responded within our service timeframes and provided two options to help resolve the problem as quickly as possible. We offered to arrange collection of the unit so it could be inspected through our workshop under warranty, or alternatively suggested taking it to a local authorised Stihl dealer, which can sometimes be the quickest way to have a machine assessed and repaired.
On this occasion, you confirmed that you would take the machine to your local dealer, which we hope helped move things forward for you.
We understand how important reliable equipment is, particularly when you are self-employed, and we’re sorry that the experience has been frustrating. Our team always aims to provide the most practical solutions available and support our customers as efficiently as possible.
If there is anything further we can assist with, please don’t hesitate to contact our dedicated customer service team.
Kind regards,
George Browns Customer Experience Team
Northern Ireland Stick Clear
I used George browns to purchase a Stihl FS55R. Paid the price at the point of purchase including £9.95 for delivery to NI which is basically the standard fee from Great Britain to morning . it’s in most cases already an inflated delivery fee from Great Britain to Northern Ireland. So I had emailed this company to find out delivery instructions to be then told I needed to pay an extra £15 more on delivery on top of the £9.95 I already paid. Which then made the product to expensive as Ivan get it cheaper else where. Even though the sale was already agreed with shipping costs calculated.
Advice to Northern Ireland companies is, stick clear of them. Use companies who’s shipping costs isn’t a grey area or you will end up getting stung by this company. If they don’t know there business well enough to even know what shipping fees are then I’d question the integrity throughout their establishment.
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra George Browns
Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and understand how frustrating it must have been to be asked for an additional delivery charge after completing your purchase.
Shipping to Northern Ireland can sometimes involve additional courier surcharges depending on the size, weight, and classification of certain items, and unfortunately this isn’t always fully reflected in automated checkout calculations. In your case, it appears this was identified after the order was placed, which is why our team contacted you regarding the additional cost. We completely appreciate that this created confusion and made the purchase no longer competitive for you.
We’re currently reviewing how these delivery charges are calculated and communicated so situations like this are clearer upfront and customers aren’t surprised by any additional fees after ordering.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. If you’d like to discuss this further, please feel free to contact our team directly and we’ll be happy to help.
Kind regards,
George Browns Team
Besvarelse fra George Browns
Thank you for your kind words :)
Great customer service
The order process for Stihl product is user friendly and efficient from point of order to delivery. With clear communication I was well informed and delivery first class. Thank you.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra George Browns
Thank you for your kind words! Enjoy your new product :)
Very helpful fast delivery
Very helpful fast delivery
Phone call and emails were extremely helpful very polite on the phone great help identifying the part I needed
Great company recommended
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra George Browns
Thank you for your kind words :D we love hearing when we've done a good job. Enjoy!
Besvarelse fra George Browns
Thank you for your kind words :)
My kombi engine was cheap compared to…
My kombi engine was cheap compared to other companies. Postage was quick and efficient.
Really happy
9. februar 2026
Besvarelse fra George Browns
Thank you for your kind words, we hope you enjoy your new machine :)
Dette er Trustpilot
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