I ordered the big bundle, one product was missing, I contacted genie and they sent one immediately, can't fault the customer service go above and beyond to help. As for the products, they are beyo... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Having been inundated with genie videos on tik tok I thought I’d finally give it a go. I’ve been looking for something to finally get rid of the little, baked on grease splatters in my ninja oven afte... Se mere
Virksomheden har svaret
An amazing cleaning brand & company, they are constantly giving back to people (they’ve just won an award for best business for giving back at the York mix awards) the cleaning products are absolutely... Se mere
Virksomheden har svaret
I absolutely love all of genie cleans products I find them absolutely amazing and find cleaning effortless spray and leave then wipe works on grease,grim oil . The polish , floor cleaner and room sp... Se mere
3,9
God
53 anmeldelser
Har besvaret 64 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Costumer service is amazing my products…
Costumer service is amazing my products what I orders have been lost in by th delivery company and they are quick to reply and very helpful the products are amazing too!
28. oktober 2025
Uopfordret anmeldelse
best cleaning products in the market
I could not rave about these products enough, i generally and honestly rave about them to all my family and friends. i have severe OCD and cleaning really assists in managing my symptoms, i have used the same cleaning products for years - and now they all consist of genie- i generally could not rave about the products enough. i have only ever had minimal experience with customer service however when i have they have always remained professional, and respond promptly and efficiently, could not recommend enough worth every penny.
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Genie Clean
Thank you maddie so kind
An amazing cleaning brand
An amazing cleaning brand & company, they are constantly giving back to people (they’ve just won an award for best business for giving back at the York mix awards) the cleaning products are absolutely fantastic & a little goes a long way which then means saving money too in the long run, also this company carries out free cleans to those who are in need! 10/10 genie clean!
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Genie Clean
Thank you xxx
Genie products are the best cleaning…
Genie products are the best cleaning products I’ve ever used!, there was a delay with one order but I contacted customer service and they were quick to respond and sort it out. Couldn’t recommend genie more.
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Genie Clean
Thank you for your kind words xx
Amazing customer service!
Amazing customer service!! Products are unbeatable. The smells are out of this world. Any issues are always dealt with promptly & in a very friendly manner. Would highly recommend this company & the products alike.
25. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Genie Clean
You are do kind thank you x
Absolutely fantastic products
Absolutely fantastic products, the ease the oven products have made me actually enjoy cleaning my oven.
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Genie Clean
Thank you for your review xxxx
Besvarelse fra Genie Clean
Thank you so much xxxx
COMPANY IS A JOKE - DO NOT USE
ABSOLUTELY DISGRACEFUL!
Unfortunately my delivery address was incorrect and was sent to an empty shop - i contacted customer service and got nowhere but let it be. As it would not let me cancel my subscription I skipped the next three deliveries allowing me time to sort it out ONLY TO FIND THEY ARE STILL SENDING THE SEPTEMBER ONE I CANCELLED AND HAVE CHARGED ME.
NO CUSTOMER SERVICE FROM DAY 1 AND NOW I'M BEING CHARGED FOR SOMETHING I DON'T WANT AND WON'T GET!!!
30. september 2025
Uopfordret anmeldelse
11 days later still no product
11 days later still no product.
Update
On Fri, 26 Sep 2025 at 17:11, Customer Services customerservicesgenie-clean wrote:
Hi Andrew, we have filed a claim with evri regarding this. We can now offer you a replacement or store credit :)
Thank you for contacting Genie Clean.
Kindest regards,
Ross @ Genie Customer Services
Genie Clean.
Upate 29-09-25
Customer Services
17:07 (9 minutes ago)
to me
Genie Customer Services
your refund is pending
Thank you for contacting Genie Clean.
Kindest regards,
Ross @ Genie Customer Services
Genie Clean
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Genie Clean
Hi andrew unfortunately some products do go missing in transit .our courier will not Allow us to file a claim until 7 working days have past .There is a protocol we have to follow with the company .I am sorry this happened yo you we are continually trying to improve fulfiment .
I placed 2 orders over 3 weeks ago
I placed 2 orders over 3 weeks ago, still not received them. Contacted them on numerous occasions. Says in transit. Delivery is non existent. If they stopped making so many posts on social media and sorted their dispatch process out I might actually be able to review product, if I ever receive them! Won’t be ordering again.
20. september 2025
Uopfordret anmeldelse
It doesnt work
it is nothing like the video showing grease removal, nearly £9 with posteage included, total rip off, It actuallys smells like Jif cleaner, only that used to be better
8. september 2025
Uopfordret anmeldelse
products are as good as coloured water
products are as good as coloured water. I bought 3 cleaning products and none of them work AT ALL. Save your money.
8. juli 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.