Genesis Gold Group Anmeldelser 53

In early 2023, I rolled my 401(k) into a self-directed IRA to purchase gold and silver through Genesis Gold Group. I was nearing retirement and looking for protection, not speculation.

The company presented itself as Christian-based, which built trust. I was encouraged to purchase “private market” rare coins described as “your best option,” with strong upside potential and projections as high as 300% over a couple of years. I was told pricing required going to the dealer market and that they would “get the best price” for me. Premiums and percentage spreads above spot were never clearly explained.

Several weeks after the rollover, my custodian statement reflected a value more than 50% lower than the amount transferred. The average markup I paid was approximately 109%.

When I questioned this, I was told the lower value was simply what is reported to the IRS and that premiums recover. However, the statement reflected actual market value. The metals themselves had not collapsed in price—the difference was the embedded premiums.

As of this January, the premium gap has not recovered. Had I understood that my account could reflect a loss of this magnitude immediately after the rollover, I would not have moved forward.

Everyone I spoke with was friendly and quick to respond. Even when I only had a simple question, they took the time to ensure I understood the answer. That responsiveness made me feel valued as a customer.

As someone new to precious metals, I had a lot of questions. The staff demonstrated real expertise, great company to invest in metals with!

The representative was exceptional—thoroughly walking me through the rollover process, patiently answering all of my questions, and ensuring I felt completely comfortable and informed at every step. Their professionalism and clarity were truly reassuring.

Andrew at Genesis Gold Group is a rare find! He made rolling over part of my 401(k) stress-free with his patient, friendly approach. Talking to him feels like talking to a trusted friend. Exceptional service!

I received the book from Genesis a week after I signed up for it, and it came with an well written letter as well.

Update: I finally received a return call, but sadly, the damage has been done. There is nothing that Genesis Gold Group can do to make things right. Sadly, their standard operations will compromise their client's information. You've been warned.

They have some very unprofessional employees that apparently do not care about a clients personal information. I have a serious and legitimate complaint, but they aren't interested enough to call me back.

"Discriminatory and Concerning Business Ethics"

I went into this interview process optimistic and well-prepared. I arrived early, in a brand-new suit, ready to share my skills and background. As a disabled veteran with brain cancer who has taught myself the stock market, I wanted to help people protect their investments. Initially, the team seemed impressed.

However, once I disclosed my disability and the need for reasonable accommodations, the tone shifted dramatically. By the next day, I was told I was “not what they were looking for” — despite never being asked real questions about my qualifications. I had to follow up myself, as they did not extend the courtesy of closing the loop.

I also asked about their lead generation process and how they operate, but my questions were brushed aside. For a company that promotes itself as a Christian organization, the lack of transparency, professionalism, and inclusivity was alarming.

If this is how they treat potential employees — dismissing qualified candidates once they disclose a disability — it raises serious concerns about their ethics as a business. If this is their standard internally, how do they treat their customers? My experience left me feeling discriminated against and questioning whether their practices align with the values they claim to uphold.

I’m new to precious metals, and Genesis Gold Group  treated my questions seriously and walked me through every step of the process

I learned of Genesis Gold from watching the Sentinal Report and decided to give it a try. Their team was very professional, they got me what I wanted and answered all my questions. Happy to recommend them to others who want to invest in gold.

Siniva is very patient and always answers any question I may have. She’s always very helpful.

Siniva Walker was very helpful in answering all of my concerns.
For previously I felt very uninformed about what to expect.
You have a blessed asset in Siniva it was a pleasure working with her!

Siniva provided help and information that would have been very helpful earlier in the PM IRA process, and which would have alleviated serious problems and misunderstandings. I was disappointed to learn that my secondary beneficiary was never properly recorded as I was assured it was. Thanks to Siniva for finding and correcting this error. She is a definite asset to this company, and a pleasure to deal with.

The company had decent reviews on better business bureau, the process is easy, the staff is friendly. Nothing to complaint about.

My experience with Genesis Gold Group was mostly positive, and I’m confident in my decision to diversify my retirement savings with precious metals. The team was extremely knowledgeable and took the time to explain the differences between various investment options, helping me feel more informed and empowered. Their focus on education rather than hard selling was refreshing.

However, I did encounter a slight delay during the transfer process. While it wasn’t a major issue, it took a bit longer than the initial timeline they provided. To their credit, my account manager stayed in constant communication and reassured me throughout, which helped ease my concerns.

The overall experience was professional, and I appreciated their transparency about costs and storage options. I’m giving four stars only because of the delay, but I would still recommend Genesis Gold Group for anyone considering a Gold IRA. Their commitment to customer service is evident, and I believe they genuinely care about their clients' financial well-being.

I was thoroughly impressed with Genesis Gold Group's approach to educating me about the Gold IRA process. From the very first call, they made it clear that their goal was to ensure I understood each step. My account manager answered all my questions and walked me through the paperwork with patience. I appreciated how transparent they were about fees and storage options, leaving no room for surprises. This has been a positive experience, and I feel confident in my investment.

They offer many options in terms of how you’d like to store your gold, and if you want, they can have those gold delivered to you, the only tradeoff is you can’t pay with your IRA money. But this is still a well trusted source if you are interested to purchase gold.

I was nervous about investing in gold for my IRA, but Genesis Gold Group made me feel secure every step of the way. They took the time to explain everything, and the process was easier than I expected. I especially appreciated their proactive communication, as they kept me updated on the progress of my account. I highly recommend them for anyone looking for reliable investment options.

They offer excellent service and has knowledgeable staff. I appreciated their time spent educating me on the options I have with my retirement account. There were some communication delays during the process, but they resolved issues promptly. Overall, a solid experience!

I am happy that I went with Genesis Gold Group for my Gold IRA. Now all I need to do is sit and watch the gold price go up, knowing my asset is growing every day. This month along I had close to 3% growth, and it’s gold. Can’t be happier!