Jas is a star! I needed a last minute gift for my 40th anniversary on a tight budget. Jas managed to find me a stunning ruby necklace that not only fit within my budget, but also one that my missus lo... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent service. I have used Gems twice recently, for an engagement ring and then two wedding rings. We have dealt with Victoria and Jas who have both been very helpful. Victoria was great when... Se mere
Jas and the team at Gems are exceptional. Over the last 10 years I have bought several items of jewellery including my wife’s engagement ring and our wedding rings. On occasions I have asked f... Se mere
I had spent forever trying to find an engagement ring which I liked, but no jewellers seemed trustworthy enough. It all changed however the moment I stepped into Gems. I spoke to Jaspreet about my ide... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
87a Hatton Garden, EC1N 8QQ, London, England, Storbritannien
- 02078310505
- sales@gemshattongarden.com
- gemshattongarden.com
4,7
Fremragende
24 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service - true experts
Having already a good unferstanding and knowledge about diamonds and creating my own rings, it was very refreshing to learn new styles, techniques and options. Highly recommend their service. Amazing guidance through the process and very friendly staff.
26. maj 2023
Uopfordret anmeldelse
Beautiful redesigned pendant
I went into Gems wanting to redesign an old ruby pendant that my mother gave me. The staff were so helpful with understanding exactly what I wanted and they created such a beautiful bespoke piece for me. I’m so happy with my new pendant and I’ll definitely be visiting Gems again.
24. oktober 2022
Uopfordret anmeldelse
Engagement ring
I went in looking for an engagement ring with my partner and the lovely staff at gems really guided us and helped us to pick the most beautiful ring for my engagement. The staff were really helpful and knowledgeable .
1. oktober 2022
Uopfordret anmeldelse
Now I own investment gold
I needed to resize a ring.
The staff was very friendly and helpful. But the results of resizing were disappointing. The shape of the front part of a ring had been lost, it became different. It was visible without any measurements.
The shop didn't even acknowledge it was their mistake.
6. november 2020
Uopfordret anmeldelse
Besvarelse fra Gems Jewellers
I’m sorry to hear that you felt the results of the resizing were disappointing. Upon collecting the ring from our premises you did not raise any concerns about the shape. This was only brought to light when you visited the store a week later.
We explained to you that the perception of the ring may look different as it was made larger; the ring would not look identical to the ring prior to resizing as we have added extra metal to the bottom of the ring. No changes were made to the top of the ring and no changes were visible to the naked eye by yourself when you had collected it, our workshop (over 25 years experience) and the shop staff (also over 25 years experience).
On your second visit you asked us if metal could be added to the top of the ring; we explained to you that this is not possible as the ring you had purchased from a third party was hollow. We also reiterated the fact that the top of the ring was an area the goldsmith would not touch because it was a hollow ring.
We take client feedback at Gems very seriously and would like to invite you to the store to speak to our goldsmiths should you wish to discuss further. Please contact us at sales@gemshattongarden.com.
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