I recently set up and funded a fixed rate savings bond with GB and the process was simplicity itself. I really like the simple website and the fact that GB securely check your nominated account detai... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I needed help in logging in, and also guidance re an account. I spoke to an agent called Omar who was extremely helpful, patient and articulate. These qualities are all too often lacking in business d... Se mere
Virksomheden har svaret
Had fantastic help from Omar. who had a lot of patience helping two old age pensioners to work their way around opening an account with GB Bank. Many thanks
Virksomheden har svaret
Competitive rate however it takes a whole working day to withdraw money from my instant access saver which had left me in afew hairy situations and close shaves. A withdrawal request on Friday arrives... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
GB Bank is a trusted go-to lender for property investments, providing funding solutions directly to customers or via brokers. GB Bank is fully authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority for accepting deposits, dealing in investments as a principle and agreeing to carry on a regulated activity under registration number 850286. Our savings accounts offer competitive rates to help you achieve your financial goals and are designed to be easy to manage to fit seamlessly into your life. For further information, get in touch at info@thegbb.co.uk or visit our website gbbank.co.uk
Kontaktoplysninger
Storbritannien
- gbbank.co.uk
4,6
Fremragende
142 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The helpline person named Samantha…
The helpline person named Samantha (Sam) was professional, courteous and efficient.
A *
5. september 2025
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Besvarelse fra GB Bank
Hi Rob
Thank you for your 5 star review! We are really grateful that you took the time to share your experience of our Customer Service team.
Kind regards
The GB Bank Savings Team
What a fantastic Bank
What a fantastic Bank. Swags was amazing, I made a resent transfer but for some reason it did not through.
Rang and spoke to Swags and she could not have been more helpful. After taking all the security checks and then finding out why the transaction did not go through, I was told to check my nominated account, and there it was, great, we were then able go ahead with our house purchase, well done, keep up the good work.
4. september 2025
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Besvarelse fra GB Bank
Hi Richard
Thank you for taking the time to leave your fantastic 5 star review. We really appreciate your kind comments and we are delighted to hear Swag in our Customer Service team helped you with the issue.
Wishing you the best of luck with your new house purchase.
Kind regards
The GB Bank Savings Team
Good Customer Service Experience
I've recently opened a GB Bank account and I was having a problem logging in.
My call to customer service was answered promptly and I was guided through the process by a lovely patient chap, he couldn't have been nicer.
As it's a new bank I was a bit apprehensive but the good customer service has made me feel very positive about my decision.
I would have given 5 stars but since I had the hiccup getting logged on in the first place I thought 4 was fairer.
2. september 2025
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Besvarelse fra GB Bank
Hi Liz
Welcome to GB Bank!
Thank you for taking the time to leave your review and sharing your account opening experience, we are very grateful for your comments.
We are delighted to hear our Customer Service team have helped you with your problem logging in and their good customer service has left you feeling positive about saving with us.
Kind regards
The GB Bank Savings Team
Frustrating
Already having problems and not even opened an account yet. Filled in all the details, clicked on the link to upload documents required, for a message to pop up saying d.o.b is incorrect. Tried again and says I've reached the maximum times. So now having to post them.
1. september 2025
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Besvarelse fra GB Bank
Hi Bev
Thank you for taking the time to leave your review and share your experience.
If you have any further issues with your documents, please call our Customer Service team who will be happy to help.
They are available on 0808 164 2111, 9.00am - 5.00pm - Monday - Friday, except bank holidays.
Kind regards
The GB Bank Savings Team
So far so good
They answered the phone quickly when I called with a query before opening my account. The account opening process was then easy enough, if not as slick as some app-only banks I've used (snail mail verification code before withdrawals are allowed). Deposits, including initial small test amount, have been pretty much instantaneous. All good to date.
31. august 2025
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Besvarelse fra GB Bank
Hi Simon
Welcome to GB Bank!
Thank you for taking the time to leave your review of your account opening experience. We really appreciate your comments and delighted to hear your experience with us has been good to date.
Kind regards
The GB Bank Savings Team
Great customer service
The friendly service advice and follow up support received by Claire.
29. august 2025
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Besvarelse fra GB Bank
Hi John
Thank you for taking the time to leave your 5 star review. We really appreciate your comments and are delighted to hear you received great customer service from Claire.
Kind regards
The GB Bank Savings Team
So impressed with this bank
So impressed with this bank. So easy to set up and authenticate account, letter with authentication code arrived a few days after opening account. Chose this bank as reviews stated they were easy to contact and very helpful but so far have not needed to speak to them. Such a refreshing change.
25. august 2025
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Besvarelse fra GB Bank
Hi Kerry
Welcome to GB Bank!
Thank you for your very kind words and for your 5-star review. We really appreciate you taking the time to share your experience.
Should you need to contact our Customer Service team, they are available Monday - Friday 9.00am - 5.00pm (except bank holidays) on 0808 164 2111.
Kind regards
The GB Bank Savings Team
I wrote a review about how difficult it…
I wrote a review about how difficult it was to use gb bank recently. Gb bank contacted we and talked me through the way to use the service. The advisor was very good and made it easy to use
20. august 2025
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Besvarelse fra GB Bank
Hi John
We are delighted to hear that our Customer Service team have helped you with your recent query and we are delighted to see you have now given us a 5-star review.
Thank you very much for taking the time to come back and update your review based on your recent experience - we really appreciate your comments.
Kind regards
The GB Bank Savings Team
Spoke to Steve & Swagf.
Spoke to Steve & Swagf today.
Both were really helpful. Easy to speak with and answered my query. They were brilliant.
Also like to say that to open a new account in addition to the one already held was so simple.
22. august 2025
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Besvarelse fra GB Bank
Hi Jackie
Thank you for taking the time to leave your 5-star review, we really appreciate your comments.
We are delighted to hear our Customer Service team were brilliant and we are very grateful you have opened a further savings accounts with us.
Kind regards
The GB Bank Savings Team
Easy and Polite
Very easy to negotiate site and extremely helpful phone service
21. august 2025
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Besvarelse fra GB Bank
Hi David
Welcome to GB Bank!
Thank you for taking the time to leave your 5-star review. We really appreciate your comments and sharing your experience.
Kind regards
The GB Bank Savings Team
Dealt with Yakub, what a star!!!!
I had a slight issue setting up a 1yr fixed savings account which was my own making, I dealt with Yakub who was superb and delivered what he promised with a professional manner so thank you 👍
19. august 2025
Uopfordret anmeldelse
Besvarelse fra GB Bank
Hi Mr Reeves
Welcome to GB Bank!
We would like to thank you for taking the time to leave your fantastic 5-star review. We are delighted to hear the service you received from Yakub in our Customer Service team was superb!
Kind regards
The GB Bank Savings Team
Precise and patient assistance
Opened a joint account & got 2 authentication codes.Only 1 was required to verify the account.Needed assistance and spoke to Steve who was very patient and clear with the information I needed.
I would recommend this bank to anyone as it was a pleasure to speak to someone who was so polite and extremely helpful.
18. august 2025
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Besvarelse fra GB Bank
Hi Carol
Welcome to GB Bank!!
Thank you for taking the time to share your experience and leave us a 5-star review. We really appreciate your positive comments.
Kind regards
The GB Bank Savings Team
Hard to use
Managed to open an account with help from gb bank Adviser who was very helpfull when i tried to deposit some money it didnt recognise their bank account no have tried again cant even get as far as the last time. I have given up its to complecated
16. august 2025
Uopfordret anmeldelse
Besvarelse fra GB Bank
Hi John
Thank you for sharing your feedback of your recent experience depositing funds to your account. We are sorry to hear you had some difficulties. However, we understand that you have spoken again with our Customer Service team and the matter is now resolved.
We would like to welcome you to GB Bank and thank you for continuing to choose to save with us.
If we can be of any further help in the future, please contact our Customer Service team who will be delighted to help.
They are available Monday – Friday 9.00am – 5.00pm (except bank holidays) on 0808 164 2111.
Kind Regards
The GB Bank Savings Team
Alix was efficient and professional
Alix was efficient and professional. So refreshing to speak with a real person, who knew exactly what to do and did it with confidence and efficiency.
15. august 2025
Uopfordret anmeldelse
Besvarelse fra GB Bank
Hi Rosemary
Thank you for your 5-star review. We really appreciate you taking the time to let us know about the lovely customer service you received from Alix.
Kind regards
The GB Bank Savings Team
Difficulty Opening Fixed Rate Savings Account
I opened a fixed rate savings bond on line which resulted in information REQUIURED to complete the opening of the account being sent by POST?
Why was this information NOT SENT BY EMAIL with all my other information?
I then had CONSIDERABLE DIFFICULTY SETTING UP THE SECURITY INFORMATION. NO INDICATION WAS GIVEN REGARDING SOME OF THE SECURITY questions which entailed ERRORS you were not aware of.
This meant YOU COULD NOT COMPLETE THE APPLICATION and had to telephone GB Bank to ASCERTAIN WHAT ERRORS had been made on application security questions.
If I had known the application was going to be so frustrating and time consuming I would NOT have opened an account!
I will admit to making my own erros which caused self inflicted problems.
11. august 2025
Uopfordret anmeldelse
Besvarelse fra GB Bank
Hi Alan
Thank you for your feedback. We sincerely apologise for the frustrating and time-consuming experience you had while opening your fixed-rate savings account. We understand your concerns and appreciate you bringing these issues to our attention.
We apologize for the delay caused by sending the secure authentication code via post. This is a crucial step in our security protocol, and for your protection, this code is only sent through postal mail, not email. This process ensures the highest level of security for your account and future withdrawals.
Thank you again for your valuable feedback, as it helps us improve our services for all customers.
GB bank Service
I had the good fortune to be connected to a very delightful person named Swag to help me with my problem.She was not only efficient but perfect in the way she assisted me.A model for others to follow.
11. august 2025
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Besvarelse fra GB Bank
Hi Customer
Thank you for your 5-star review. We really appreciate you taking the time to let us know about the lovely customer service you received from Swag.
Kind regards
The GB Bank Savings Team
Clear and concise information provided…
Clear and concise information provided by telephone representative. First class customer service.
7. august 2025
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Besvarelse fra GB Bank
Hi Stephen
Thank you for your 5-star review. We really appreciate you taking the time to let us know about the lovely customer service you received.
Kind regards
The GB Bank Savings Team
I applied for a 1 Yr fixed rate bond…
I applied for a 1 Yr fixed rate bond and sat on the activation code delivered by snail mail for a fortnight as I was uncertain about the deposit process. Swag talked me though the process and patiently sat on the end of the phone whilst I activated my account. Having got 21 days to deposit my cash from the date of original application I tested the deposit process by sending across a nominal amount after 2pm. Was pleased to receive an immediate notification on my phone and via the web app could see it had reached my account.Over several days plan now to send across my deposit. Very satisfied.
7. august 2025
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Besvarelse fra GB Bank
Hi Caroline
Welcome to GB Bank!!
Thank you for taking the time to share your experience and leave us a 5-star review. We really appreciate your positive comments.
Kind regards
The GB Bank Savings Team
My experience with GB Bank.
Second time using GB Bank, first time through Rasin portal, second time directly as the rate was better.
Setting up the account for my wife was very easy, my mistake was paying in the first amount of monies I used a savings account instead of the current account, because of that the money got rejected. I had to contact customer services and explain what I had done wrong to an extremely helpful lady. It took very little time to get through and the problem was delt with very easily. I don't understand why there are so many bad ratings for this bank.
My experience has been very positive, I expect a lot of the bad ratings are mistakes made by the customers just like myself.
There interest rates are very good, customer service excellent. There are much worst banks around.
Quite happy to use GB Bank in the future with my own funds when available.
5. august 2025
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Besvarelse fra GB Bank
Hi David
Thank you for leaving such a great review and rating us 5-stars. We really appreciate you taking the time to share your experience of opening an account and contacting our Customer Service team for help.
We are delighted to hear that your experience was positive, and you found our customer service excellent.
Thank you for continuing to save with us.
Kind regards
The GB Bank Savings Team
Lovely customer service from Helen
Lovely customer service from Helen, really helped me. Great bank and easy to open account.
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra GB Bank
Hi Ispy
Thank you for your 5-star review. We really appreciate you taking the time to let us know about the lovely customer service you received from Helen.
We are delighted to hear you found it easy to open an account, and we are very pleased to welcome you to GB Bank.
Kind regards
The GB Bank Savings Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.