Gateway Dental Anmeldelser 

65
•
TrustScore 4.5 ud af 5

4,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I had a hygienist appointment with Sagar Bharatsingh Vishwakarm. Just want to recommend him....very gentle and he explained everything to me. I am a nervous patient but he made me feel safe. Thank... Se mere

Bedømt til 5 ud af 5 stjerner

Have been referred to gateway dental a number of times due to failed root canal treatment. Each time I have seen Mr Billis and his care is second to none. He has repaired all of my teeth and as a ner... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I was persuaded to try a different hygienist this time. It was like being asked to change my hairdresser! I needn’t have worried. Affra and her dental assistant gave me an amazing experience. Affra wa... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I was experiencing very frequent pain in my tooth and jaw and was miles away from my usual dentist. Gateway arranged for me to bne treated on the day i rang. Everybody was very attentive abnd friendly... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Tandlæge
  2. også i
  3. Tandklinik
  4. Tandlæge med speciale i tandimplantater
  5. Tandlægevagt
  6. Tandplejer

Skrevet af virksomheden

Welcome to Gateway Dental Practice, the best dentist in Burgess Hill, West Sussex. We are your South England’s choice for specialist treatment (endodontics, periodontics, orthodontics, prosthodontics) as well as NHS dental care and prevention. Whether you need filling, teeth whitening, dental implants, dental hygiene, braces or even an emergency treatment, we serve the entire South East England, including London, Brighton, Crawley, Haywards Heath, Horsham, East Grinstead and beyond.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

65 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,5

Alle anmeldelser

(65)

4 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

High prices, low quality

Prices - high, quality - low!
I had a medium-sized filling done at the end of January 2025, paid £240, not cheapat all for medium size. However it fell out at the beginning of March 2026. I have many fillings in my mouth, and this is the first one that fell out. I have called the clinic and they told me that they would gladly redo it but not under warranty, as it has expired 40 days ego. I will have to pay £240 again or possibly even more. I choose to no go back and have done the filling in another private clinic and paid £160 only, including anaesthesia. I believe if the filling lasted for less than 14 months, it might haven't been done properly on the first place. I feel sorry for my time and money ....

Regarding the reply "When you contacted us, we offered both a complimentary review appointment to assess the situation and the option to replace the filling at the standard private fee" - it is inaccurate, as I haven't been offered a complimentary review appointment, spoken with nurse Chelsea

Best Regards
Mrs Khalat

23. januar 2026
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Besvarelse fra Gateway Dental

Dear Ms Khalat,

We’re sorry to hear that you feel disappointed and appreciate you taking the time to share your feedback.

We would like to clarify that your filling was completed in January 2025 and our practice provides a 12-month warranty on fillings, which is in line with standard private dental care. As the issue you described occurred beyond this period, it unfortunately falls outside of warranty.

When you contacted us, we offered both a complimentary review appointment to assess the situation and the option to replace the filling at the standard private fee. These options were declined, as you advised you did not wish to travel to the practice unless the treatment itself was free of charge.

While we understand it can be frustrating when dental work does not last as long as expected, the longevity of fillings can vary due to a number of factors beyond the original placement.

We always aim to be fair, transparent, and supportive in resolving concerns, and we’re sorry that on this occasion we were unable to reach a resolution that met your expectations. We wish you all the best with your ongoing dental care.

Kind regards,
Gateway Dental Practice

Bedømt til 5 ud af 5 stjerner

Professional Service.

As always, very thorough dental checks, information explained clearly during the appointment and post check-up regarding any further work needed, with the option to book future appointments at my convenience.

18. marts 2026
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Bedømt til 5 ud af 5 stjerner

After avoiding dental treatment for…

After avoiding dental treatment for nearly 20 years following a serious road traffic accident, I can honestly say that Gateway Dental Practice on Bruges Hill has completely changed my experience of dentistry.

Due to significant facial trauma and ongoing PTSD linked to medical environments, visiting a dentist has always been overwhelming. From my very first consultation at Gateway Dental in Bruges Hill, the team approached my situation with genuine understanding, patience, and professionalism. They took the time to listen to my history, acknowledge the psychological impact as well as the physical damage, and build a treatment plan around my comfort levels.

I required complex restorative dental work, including specialist dental implant treatment to replace teeth lost in the accident. The dentist carefully explained the implant process, bone support considerations, healing stages, and long-term outcomes in clear, reassuring detail. There was never any pressure—just structured, transparent planning and a calm, supportive approach.

The restorative dentistry carried out has been life-changing. The dental implants feel secure and natural, and the cosmetic and functional results have exceeded my expectations. For the first time in two decades, I can smile and eat comfortably again. The clinical standards, precision, and aftercare provided by this Bruges Hill dental practice are exceptional.

Most importantly, Gateway Dental truly understands patients with complex histories and dental anxiety. Their trauma-informed approach, combined with advanced restorative dentistry and implant expertise, makes them stand out as one of the leading providers of specialist dental implant and restorative dental services in the Bruges Hill area.

After 20 years of fear, I have finally found a dentist I trust completely. A genuine five-star experience.

9. februar 2026
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Bedømt til 5 ud af 5 stjerner

Wonderful Dr. Ali

I take my young grandsons to Gateway and have nothing but praise for Dr. Ali. He is wonderful with the boys. He chats about things they are interested in, and explains every step of what is going to happen. They have no hesitation of jumping into the chair!

28. oktober 2025
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Bedømt til 5 ud af 5 stjerner

Excellent

Excellent. No pain. Everything was explained to me. The filling set immediately.

13. juni 2025
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Besvarelse fra Gateway Dental

Thank you for your kind words, Sally. We look forward to seeing you again!

Bedømt til 5 ud af 5 stjerner

Always great service

A warm welcome from the reception team and a friendly chap who does his hygienist tasks very well.

14. maj 2025
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Besvarelse fra Gateway Dental

Dear Richard, Thank you for the kind words! We're so pleased to hear you felt welcomed by our reception team and well looked after by our hygienist. We’ll be sure to pass on your lovely feedback — it means a lot to the whole team! Kind regards, Gateway Dental

Bedømt til 5 ud af 5 stjerner

I am so impressed with Dr George

I am so impressed with Dr George, I was told I had a metal drill bit left in my tooth that another dentist had found from a prior dentist. I had not been told about this being left in my tooth but knew something was wrong from when it was done. He was able to remove it under microscope and also found another one which he also removed. On the two visits I went to see him, he did such a good job that I almost fell asleep on both occasions. I highly recommend this dentist and Dr George. Thank you for your amazing handy work

2. maj 2025
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Besvarelse fra Gateway Dental

Dear Shelly, Thank you so much for sharing your experience. We're so glad Dr Billis was able to help resolve such a difficult issue and that you felt so comfortable during your visits — almost falling asleep in the chair is high praise! We'll be sure to pass along your kind words. Your recommendation means a lot to us, and we're grateful for your trust. Kind regards,
Gateway Dental Team

Bedømt til 5 ud af 5 stjerner

Perfect thank you

2. maj 2025
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Besvarelse fra Gateway Dental

Thank you for your review, Howard. We look forward to seeing you in the future. Gateway Dental x

Bedømt til 5 ud af 5 stjerner

Dr Leigh Deadman and Gateway Dental

Dr. Leigh Deadman is the best dentist I've ever had. I am a nervous patient and he is very reassuring, explains everything thoroughly, and takes a lot of care in his work. I first visited him as an emergency patient for a broken tooth and since then have received a range of treatments from emergency fixes, routine check-ups, fillings and a crown fitting. I am very happy with the high quality of the work done. Gateway Dental is also the most efficiently run practice I've experienced. All of the receptionists are brilliant at their job as well as friendly, kind and helpful. The same goes for the dental assistants. Everything about this practice is reassuring and this is the first time in my life I have felt confident that my dental care is in hands that I can completely trust.

24. april 2025
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Besvarelse fra Gateway Dental

Dear Emma, Thank you so much for your thoughtful and generous feedback. We're truly grateful for your trust and are delighted to hear that Dr Deadman and the team have helped you feel at ease, especially as a nervous patient. It means a great deal to know you've felt reassured and well cared for throughout your treatments. We'll be sure to pass on your kind words to our receptionists, dental assistants, and the entire team. We're so pleased you've found a dental home you can feel confident in — thank you again for your support! Kind regards, Gateway Dental x

Bedømt til 5 ud af 5 stjerner

Friendly and professional staff

Friendly and professional staff. Easy and efficient appointment system. Would highly recommend.

23. april 2025
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Besvarelse fra Gateway Dental

Dear Carly, Thank you so much for your kind words and recommendation! We're really glad to hear you found our team friendly and professional, and that the appointment process was smooth. We truly appreciate your support! Kind regards, Gateway Dental

Bedømt til 5 ud af 5 stjerner

Fantastic Staff

Friendly, reassuring and always helpful - has been my dentist for last 7 years

11. april 2025
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Besvarelse fra Gateway Dental

Dear Sorcha, Thank you so much for your kind words and for being with us for the past 7 years — it truly means a lot. We're so glad you've felt supported and well cared for throughout your time with us. We're always here if you need anything! Kind regards, Gateway Dental x

Bedømt til 5 ud af 5 stjerner

Excellent Service

I have been going to Gateway Dental for about five years and have experienced excellent service. I can highly recommend them for a wide range of dental treatments. Today I had a dental hygienist appointment with Anoushka Saraf and she was very thorough. My teeth feel so clean!

8. april 2025
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Besvarelse fra Gateway Dental

Thank you for being a valued patient over the past five years — we truly appreciate your continued trust. We're so glad to hear you’ve consistently had a positive experience, and that your recent hygienist visit with Anoushka left you feeling great. We'll be sure to pass on your kind words to her. Thanks again for the recommendation! Kind regards, Gateway Dental x

Bedømt til 5 ud af 5 stjerner

Was referred to Gateway for a root…

Was referred to Gateway for a root canal and was very impressed with the whole experience. Clean, friendly, efficient and easy to access. I needed to bring my baby along for the first appointment and they were very warm and accommodating, moving the appointment to a downstairs room. Would happily go back for future needs.

4. april 2025
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Besvarelse fra Gateway Dental

Dear Claire, Thank you for your lovely feedback. We're so pleased to hear you had a positive experience with us and felt well looked after. It was our pleasure to accommodate you and your baby, and we're glad we could make things a little easier. We truly appreciate your kind words and look forward to seeing you again if you ever need us in the future. Kind regards, Gateway Dental x

Bedømt til 5 ud af 5 stjerner

Excellent dentistry with great staff

Excellent dentistry done by George Billis, I was made to feel very comfortable and all the work I had done was pain free, Root Canal, Dental Implantand a crown so far, everything was explained to me and I'm very grateful to Gateway for everything they have done, reception staff, DSA's and all the staff at Gateway make you feel very welcome so a BIG thankyou to Gateway

31. marts 2025
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Besvarelse fra Gateway Dental

Thank you so much for your kind words and thoughtful feedback. We're truly grateful you took the time to share your experience. It's wonderful to hear that Dr Billis and the team were able to make you feel comfortable throughout your treatment — especially during procedures like a root canal and implant. We take great pride in ensuring everything is clearly explained and pain-free, and it's rewarding to know that came through in your care. We'll be sure to pass your appreciation along to our reception staff, dental nurses, and the entire Gateway team. Thank you again for your trust and support — it means a lot to us! The Gateway Dental Team x

Bedømt til 1 ud af 5 stjerner

Worst Dentist I have ever dealt with!

Worst Dentist I have ever dealt with! Once they have your money, you’re neglected.
If you have a wisdom tooth issue, there is no point going here. The receptionists and referral team clearly need more training as they failed, not once, but TWICE! to refer me over to the Hospital. This has cause me not only more pain and suffering, but lost money due to unnecessary travel, and time spent chasing them up; a 6 month delay has been caused because of their incompetence. No apology, just seemed to be a hassle for them to do their job; but I guess why would they bother, now that you’ve had my money. If I could leave a Zero I would. I urge people who want a hassle free experience to go to the other dentist next door.

28. marts 2025
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Besvarelse fra Gateway Dental

Dear Jodie,

We’re sorry to hear about how you feel about the referral process and understand how frustrating this situation has been for you. Our team has made every effort to assist you, including referring you twice to separate hospitals, both of which unfortunately declined the referral due to their own criteria. We have spent considerable time trying to find an alternative clinic or hospital to ensure you receive the care you need whilst keeping you well updated via email. Additionally, when you informed us of your pain, we promptly provided antibiotics to help manage your discomfort while we continued to seek a solution. Patient care is always our top priority, however, after multiple failed contact attempts we haven't been able to speak with you on the phone. We are more than happy to discuss this further to help resolve any ongoing concerns.

The Gateway Dental Team

Bedømt til 5 ud af 5 stjerner

Referral

Have been referred to gateway dental a number of times due to failed root canal treatment. Each time I have seen Mr Billis and his care is second to none. He has repaired all of my teeth and as a nervous patient, each time he has put me at ease and always explained the whole procedure.
Overall the staff here from the reception team, nurses and Mr Billis himself are wonderful!! I am now considering moving to this dentist in a permanent basis.

28. marts 2025
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Besvarelse fra Gateway Dental

Dear Sam, Thank you for your kind words! We're thrilled to hear that you feel at ease with our team and clinic. We look forward to seeing you again soon at Gateway Dental!

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