I was disgusted with the Westland part free multi purpose compost we bought this year. Every year I plant and grow beans successfully but this time we bought Westland compost which I found to be full... Se mere
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Se, hvad kunderne siger
Purchased several bags of compost with added John Innes. Full of sprouting fungi and when in use more spores are growing causing further fungi. I have twice contacted Westland’s customer service team... Se mere
Virksomheden har svaret
Bought Westland manure & top soil & they are absolutely soaking wet & stink of drains ! Very poor & darent use it as obviously not fit for purpose for veg or flowers … Shame on Westland
Virksomheden har svaret
Jack's Magic Multi-Purpose Compost used to be brilliant and I had absolutely no problem with germinating all my vegetable and flowers seeds. This year, peat-free compost, absolute waste of time and m... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Westland Horticulture, home to brands such as Peckish, Unwins, Kent & Stowe, and Gro-Sure, is a leading horticultural company dedicated to helping people create and maintain beautiful, healthy gardens that encourage a variety of birds to visit. Established in Northern Ireland in 1990, we have a rich heritage and pride our brands on being the trusted partners that our customers can rely on, season after season. Sustainability is at the heart of what we do. We aim to deliver a positive change through long term investment, from significantly reducing peat across our range, increasingly adapting our packaging to become plastic-free, and always striving to source local ingredients. We’re also very proud that all our sites use 100% renewable energy and are zero waste to landfill.
Kontaktoplysninger
Storbritannien
- 01480 443789
- customerservice@westland.com
- gardenhealth.com
1,7
Dårlig
118 anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very poor quality growbags
Bought 10 tomato bags this year and all the plants are weedy and stunted.
Bags from another company were fine.
Will not be using these again.
9. juli 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for your review.
We are really sorry to hear of your issues whilst growing in our Tomato bags.
Please be assured that customer satisfaction is very important to us. If you would like to give us the chance to look into this for you, please email us with some more information, such as images of the plants along with your feeding/watering regime.
customerservice@westland.com
We look forward to hearing from you.
Regards,
The Westland Team
Waste of money!
We bought two lots of their grass seed...did absolutely nothing! Seeing the other reviews makes me know I am not alone! Total waste of money. Avoid!
21. juni 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for your review.
We’re sorry to hear that you haven’t had success with our grass seed.
There are several external factors that can affect germination, including suboptimal temperatures (either too hot or too cold), insufficient watering, or simply not enough time having passed since sowing.
We’d really like to help you get the best results. Please email us at customerservice@westland.com with details from the packet, images of your lawn, and any sowing information you can provide. Our team will be happy to look into this further and offer tailored advice.
Kind regards,
The Westland Customer Service Team
Smart Lawn Seed highly NOT recommended.
I purchased two boxes of Smart Lawn Seed, one this year by mistake and one a couple of years ago. On neither occasion, despite following the instructions on the box and sowing at the correct time of year, have I seen a single blade of new grass. Complaints to the company have been answered with standard rebuttals.
18. juni 2025
Uopfordret anmeldelse
Westland lawn seed
Bought a box of their gro-sure lawn seed and not a single seed germinated. Total waste of money.
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for your review. We are very sorry to hear of your disappointment whilst using our seed.
There are many factors as to why grass seed doesn't germinate or germinates slower than expected. From poor soil contact, seeds sown too deep and even older grass seed.
So that we can look into this and advise, can I please ask that you email us directly with the following information:
- The exact seed purchased
- The date it was sown
- Images of the lawn and close ups of the seeded areas
- The batch code from the back of the box
We look forward to hearing from you.
Kind regards,
Westland Customer Service Team
Excellent!
Westland have been so amazingly helpful to me. I was sold Westland compost by a local, supposedly reputable company. The seeds came up, but as there was no nutrition in the compost, all my tomatoes and cucumbers etc died. I rang Westland and took a photo of the compost to show them, and they confirmed it was well out of date. The local company refused a refund, accusing me of trying to scam free compost! However, Westland were brilliant and sent me vouchers for more compost, along with tomato and cucumber seeds. So - big thank you to Westland Horticulture! Excellent customer service! (Can't remember date, so put in an estimate)
14. maj 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for your lovely review.
I have made sure this has been passed on to the member of the customer service team that dealt with your query.
Please do no hesitate to contact with any future concerns or queries, we are always happy to help.
Thanks,
Westland Customer Service Team
Have uses this before with no problems
Have uses this before with no problems. This years batch with added John Innes has adversely affected many of my pot plants particulary fuchsias with yellowing and distorted leaves (the ones not potted with westland are fine. Suspect the problems lies with selected weed killers in law clippings. I will not be using this product again.
12. juni 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for your review. We are very sorry to hear that you have had this experience with one of our composts.
Here at Westland, we do not use green waste in any of our composts, which is the usual source of residual herbicide in growing media.
There are a few reasons why your fuchsias could have experienced the of yellowing leaves, from transplant shock, under/over watering or even a lack of nutrients.
If you'd like for us to look into this batch of compost for you, please contact us directly customerservice@westland.com with some images of your plants, as well as the QA code from the back of the bag.
Thanks,
Westland Customer Service Team
Peat free compost.
Past few years have used Westland Gro sure all purpose compost with no issues. Have recently purchased 3 bags of 50 litres peat free multi purpose with added John Innes. The compost is very coarse, it's smells extremly strongly of Ammonia/ rotting manure. Transplanted chilli seedlings which have effectively curled up and died, also used for French and Runner beans which resulted in only approx 20% germination. Have now emptied bags on a spare area of garden and will spread in borders in winter.
Very disappointed with product.
1. juni 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for your review. We are very sorry to hear you have encountered some issues whilst using out Multi-Purpose Compost with added John Innes.
Please allow us to thoroughly investigate this issue for you, by emailing in directly with some more information such as the QA code from the bags and if you have any images of your plants.
customerservice@westland.com
Thanks,
Westland Customer Service Team
Came with roots already growing in it
Came with roots already growing in it. Nothing else I've planted in it is growing at all.
7. juni 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for your review.
I can confirm that we do not add any green waste to our compost, therefore root contamination is very unlikely.
In order for us to look into this for you, could you contact us directly with the following:
- The exact compost purchased
- Images of what you are seeing
- The QA code from the back of the bag.
We look forward to hearing from you:
customerservice@westland.com
Thanks,
Westland Customer Service Team
Westland John Innes No.3 Mature Plant Compost
I used this compost to pot up tomatoes a month ago, in the greenhouse and outside. I have grown tomatoes here for over ten years, getting very good crops. I have never had such poor and inconsistent growth. Plants have yellowish leaves, look straggly, and are much smaller than they should be by now. Although roots are coming out of the drain holes, there is surprisingly little root development within the bulk of the compost, as if they are trying to find a healthier place to grow. I have resorted to removing as much of the compost as possible, made easier by the poor root growth, and replacing it with compost from my compost bins. Clearly there is a problem this year as others have commented. Westland please review your quality control and make sure you are doing test planting with different batches.
7. juni 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for taking the time to leave a review, and we’re really sorry to hear about your experience with our compost this season. We completely understand how frustrating it must be, especially given your experience growing tomatoes over the years.
We’re keen to look into this further with you. If you're able to get in touch with us directly and provide some more information (such as the QA Code and any images of the plants and compost) we can pass this to our quality and technical teams for investigation. We do carry out regular testing across our compost ranges, but feedback like yours is essential in helping us ensure continued quality.
customerservice@westland.com
Thanks,
Westland Customer Service Team
I bought the Tree and Shrub to plant a…tree
I bought the Tree and Shrub to plant a young hawthorne tree. I know from experience that it is essential for trees to be stable in the ground. Movement loosens the roots so the tree cannot establish. Tree and Shrub is a light mix of recycled type stuff which is totally unsuitable for the job. Despite staking it I had to dig it up and just buy a bit of good old top soil to do the job.
Was glad to see the Trustpilot reviews to confirm my experience with their products - even with John Innis it is very poor.
23. november 2024
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for taking the time to leave your review. We're sorry to hear about your experience with our Tree & Shrub compost and appreciate your feedback.
We would like to reassure you that we do not use any green waste or recycled materials in any of our compost products, including Tree & Shrub. This product is formulated with specific ingredients to support the establishment of woody plants, and we have not received other complaints of this nature.
Could you please contact us directly so that we are able to look into this for you:
customerservice@westland.com
Thanks,
Westland Customer Service Team
Blue paint brushes bits in compost bags!
I have just bought 3 bags of westlands grow compost to grow tomatoes/ veg & found lots of bits of brushes with blue paint in it????!!!!!! How can they sell bags that are to be used to grow food in with TOXIC things in it???????? @westland.horticulture @homebargains
31. maj 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for your review.
We are sorry to hear of this experience you have encountered.
We would like to assure you that our composts go through many screening processes prior to being bagged. We are not sure how this could happen, please can you email us directly so that we can investigate this?
We would ideally like some images of what you are seeing along with the QA code from the back of the bag.
customerservice@westland.com
Thanks,
Westland Customer Service Team
Westland lawn thickner feed and seed
This is meant to cover 80 meter squared I don't think so absolute rubbish minimal grass seed more feed this will not cover 80m2.
12. maj 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for sharing your feedback.
Our Lawn Thickener is a lawn feed based product that contains grass seed to help thicken up sparse areas within the lawn.
It has been designed so that regular use as part of your lawn care regime, it will create a well fed, thicker lawn that we remain green and healthy and in turn out-compete the likes of weeds and moss.
If this product does not cover the area stated on the box, please do contact us directly with more information including the batch codes from the box so that we can look into this.
customerservice@westland.com
Thanks,
Westland Customer Service Team
Resolva Lawn Weedkiller - doesn't work!
i bought Resolva Lawn Weedkiller to do what it said - kill the weeds in my lawn. After 2 applications the weeds showed no effect at all and were still growing. I contacted Westland to complain and received a very blunt response saying if the temperature isn't right the weediller wil not work, and that several applications 6 weeks apart may be necessary for it to work. This not what you expect.
8. april 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for your feedback and I’m sorry to hear you were disappointed.
Resolva Lawn Weedkiller is a systemic product, meaning it works by being absorbed through the leaves and travelling to the root. This process can take 3–6 weeks and is highly dependent on temperature. During cooler periods, weeds grow more slowly, which in turn slows the product’s effectiveness.
Some tougher, deep-rooted lawn weeds may require more than one application to fully control, this is noted in our usage guidelines. I appreciate this may not have been clear, and I’ll make sure your comments are shared with our team.
Thanks,
Westland Customer Service Team
Terrible - peat free compost with John Innes
Westland peat free compost with John Innes - terrible stuff. Too many large bits of wood and twigs, seeds germinate poorly and seedlings can't establish. Young transplants, herbs, tomatoes, peppers, aubergines etc., aren't thriving, whilst more mature plants are struggling. The compost quickly dries to a crust on top but boggy underneath. It's only good for mulching.
18. maj 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for taking the time to share your feedback, and we're very sorry to hear that you’ve had a disappointing experience with our Multi-Purpose with added John Innes compost.
We appreciate your detailed comments and understand how frustrating it must be when plants don’t thrive as expected. We'd really like the opportunity to investigate this further and make things right. Please reach out to our customer service team directly at customerservice@westland.com so we can discuss your experience in more detail and help resolve the issue.
Thanks,
Westland Customer Service Team
Don’t waste your time
I purchased the Gro-Sure Smart Seed Fast Start lawn seed from Westland (via Wickes) after being drawn in by claims that it was “guaranteed to grow,” “fast-starting,” and suitable for both sun and shade, particularly during the recommended sowing months of April, May, and September.
I sowed the seed in mid-April, followed all instructions carefully, used fresh topsoil purchased at the same time, lightly raked in the seed, and watered daily. The area received consistent sunshine and warm weather for over four weeks—conditions that were ideal for germination.
Despite this, very little grass grew, and the results were nowhere near what would be expected after more than a month. I contacted Westland directly with photos and receipts, expecting that the “guarantee” would be honoured.
Instead, I received a series of dismissive responses. At first, they blamed air temperature. Then they said it lacked sunlight, even though I offered to provide CCTV footage showing full sun on the area. Finally, they claimed that using topsoil was the issue, despite that being a common and reasonable practice when sowing grass seed. At no point during the purchase or on the packaging was this mentioned as a problem.
Throughout the process, my concerns were not treated seriously. My complaint wasn’t acknowledged as formal, and I was not offered a replacement, refund, or any form of resolution. This experience has left me extremely disappointed—not only with the product’s performance but with the way Westland handled the situation.
If you’re considering this product, be aware that the guarantee may not be honoured and that customer service may not provide meaningful support if something goes wrong.
15. maj 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for your review.
We are very sorry to hear that you were unsatisfied with both the product and the customer service received.
I believe we have looked into your email further and have been able to resolve this for you, if this is not the case please do come back to us, so that we can take another look.
Thanks,
Westland Customer Service Team
growsure grass seed aqua gel bulshit…
growsure grass seed aqua gel bulshit nonsense ,only about 3% of the whole box is aqua gel the rest is just normal seed which doesn't even work, tried to contact this Westland company but impossible ,
£12 wasted and 3 weeks of my life
14. maj 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for your review.
We're sorry to hear about your experience.
Gro-Sure Smart Seed contains a blend of quality grass seed with a small but effective amount of Aqua Gel to help retain moisture during germination. Germination can take 3 - 6 weeks, but this can be delayed by cold, dry, or compacted soil.
We're sorry you had trouble reaching us, we’ve checked our system and couldn’t find any contact from you, but we’d really like to help.
You can email customerservice@westland.com with any information from the packaging of the seed, along with images of your lawn and sowing details.
Thanks,
Westland Customer Service Team
RESOLVA Weedkiller - it just dosen't work ...REALLY CRAP!
I have bought this three times over the past four years, yesterday it was by mistake, as I now remember wanted 'Weedol'- which does work well!
Weedkiller's from this company are really crap!
This really is a big con, seems you are paying £6.50 a-pop for a plastic bottle of water?
Sprayed (Pro Weedkiller - Kills weeds fast - visible signs in 3 Hours) on the weeds today and nothing, waited 24 hours!
In fact, the weeds seem to be thriving on it in this dry spell!
I remember in spring last year going to the garden centre and the shelves were packed floor to ceiling with Westland's 'RESOLVA' and no 'Weedol, I had to walk out as I remembered I had used this rubbish product before.
Eventually at Sainsbury's I found some 'Weedol in a almost identical blue and white bottle, I purchased this and It worked beautifully killing the weeds on my driveway within 3 hours!
This year I made a special trip to Sainsbury's just to get weedkiller - I made the mistake of buying 'RESOLVA' as I could not remember the name from last spring.... there was no 'Weedol' the shelves were stacked from top-to-bottom with 'RESOLVA' only!
The company Westland is really a scam and sells rubbish-low quality products - do not buy, it is like throwing your money down the drain!
What really confuses me is why no one else is complaining, I cannot be the only angry customer?
These products really should not have major/exclusive shelf space in all the large Supermarkets and Garden Centres, the products really are useless and a scam!
I will taking this back to Sainsbury's for a refund!
11. maj 2025
Uopfordret anmeldelse
Top soil or bark
Bought 8 bags of top soil. Layed them out on the lawn then split the bags open with a Stanley knife. For a moment I thought I had bought 8 bags of barks. This stuff is horrendous
Cheaper wicks option is far better.
I won't be buying this product again and I definitely don't recommend it
4. maj 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for your email.
We are sorry to hear that you are disappointed with our Top Soil.
Our Top Soil is ideal for when you are creating new beds and borders or improving your garden soil. Due to the nature of the product, we do not advise it is used for lawns. Lawns typically need a much finer graded soil, along with sand to help level any uneven areas.
If you would like us to look into the bags you have purchased, please contact us directly with images of what you are seeing in the bags, along with the QA code from the back of the packaging.
customerservice@westland.com
Thanks,
Westland Customer Service Team
This is the worst potting compost on…
This is the worst potting compost on the market don’t waste your money buying it full of rubbish large twigs and all manor of stuff not even close to looking like it should. Spent a fortune on seeds and the results are dreadful. I’m a serious gardener and enjoy raising my own plants, I will never buy this product or any of Westlands products again. If fact I don’t rate any of it, period.
4. april 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for your review.
We are sorry to hear that you are unhappy with your purchase of one of our composts.
If you would like for us to look into this for you and advise fully, please contact us directly with any images you have of the compost and your plants, as well as any information from the bag, such as the QA code.
customerservice@westland.com
Thanks,
Westland Customer Service Team
Westland JP3 compost
I use a lot of compost and have recently bought Westland JP3 from my local garden centre. It is full of twigs, leaves and all sorts of rubbish. It dries out with a hard crust and away from the pot sides. My plants are clearly not happy. I need to find a soil based compost which was easy until recently. This product is not good enough.
22. april 2025
Uopfordret anmeldelse
Besvarelse fra Westland Horticulture
Hello,
Thank you for your review.
We are sorry to hear that are unhappy with the purchase of our composts.
So that we can look into this for you, could you please contact us directly with some images of what you are finding, along with the QA code from the back of the bag.
Our email address is:
customerservice@westland.com
Kind regards,
Westland Customer Service Team
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