This company defrauded me out of my money!
On July 15, 2024 I opened an account with Gabriel Money via their app.
On July 16th and July 24th, 2024 I transferred $150.00 from my checking account to my Gabriel Money account (via their app) for a total of $300.00.
I used my debit card once for $29.82 and then on August 5th, 2024 I transferred $120.18 from my Gabriel Money account back to my bank account leaving a balance of $150.00.
On August 6, 2024 I received an email from them stating "Please be advised that your account has been frozen due to unusual activity. We are investigating this matter and will notify you of any further action after we conclude the investigation."
I emailed them on August 16, 2024 inquiring about the status of my account and received the following response: "The investigation process takes a few days. We will let you know as soon as we can."
I emailed them again on August 26, 2024 regarding my account and they responded: "We apologize for the inconvenience. Your account is currently under investigation, and we are unable to take any actions until the investigation is completed. We will notify you as soon as we have an update."
I emailed them again on August 26, 28, 29, and 30 demanding my money back but I didn't get a response until September 2, 2024: "We apologize for the inconvenience. Your account is currently under investigation, and we cannot provide additional information until the process is completed.
The process can take 2 months and we will notify you as soon as we have an update."
On September 3, 2024 I mailed a certified letter to the address listed on their website (1190 North Highland Ave NE # 8629, Atlanta, GA, 30306) requesting my funds be returned to me but I did not receive a response.
I emailed them again on October 7, 2024 and got a reply on October 10, 2024:"We are sorry for the inconvenience. We are finishing up the process and will update you soon."
I currently have $150.00 in my account but I have not been able to access it due to my account being frozen.
There has been no explanation as to the reason for this investigation and I don't believe it is legitimate. And they never asked me for any information or documentation to assist in their "investigation".
In my emails to them, I had requested an itemized transaction history report of my account but I was ignored.
On October 25, 2024 I received an email from them stating "We are messaging you regarding your existing Gabriel Money Card and the associated Secured Account. After a careful review of your activity and information, we find it necessary to permanently close your accounts due to suspicious activity. Any funds remaining in your account will be applied to the outstanding card balance and/or returned in accordance with your Account Agreement."
It has been 39 days since they sent that message and I haven't recieved my funds or any documentation regarding their investigation.
This company bills themselves as "online banking for the Latino community" but they have defrauded me out of my money.
I would give them zero stars if possible.