FXGlory Anmeldelser 

Besvarelse fra FXGlory

21. jan. 2025

Dear Reviewer,

Thank you for sharing your feedback. However, we must firmly address the circumstances that led to the closure of your account.

Our investigation revealed a clear and deliberate breach of our platform's rules and terms of service. Specifically:

Defrauding through Multi-Account Manipulation: You engaged in activities involving multiple accounts, orchestrating trades to exploit the system unfairly. This type of manipulation, including coordinated internal hedging, is strictly prohibited as it constitutes an intentional attempt to defraud the broker and disrupt the fairness of the trading environment.

Misuse of Credit: You misused the credit provided by our platform, leveraging it in a way that was explicitly against the terms and designed to gain illegitimate financial advantages. This behavior undermines the trust and fairness we strive to provide to all our clients.

Illegal Scalping Practices: Your trading style involved highly abusive strategies, including illegal scalping across multiple accounts, which is not only unacceptable but also violates industry standards and ethical trading practices.

Such actions represent a direct violation of the rules you agreed to when opening your account with us. Despite these serious breaches, we acted fairly and transparently by fully refunding your initial deposits. It’s crucial to highlight that no funds were withheld on our part, even though the actions taken were warranted to protect our platform and its users from exploitative practices.

At FXGlory, we are deeply committed to maintaining a secure, fair, and equitable trading environment for all clients. Attempts to misuse or defraud the system will not be tolerated, and we will always take decisive action to safeguard the integrity of our platform.

If you wish to discuss this matter further or require clarification, we encourage you to contact our support team. However, we stand firmly by our decision, which was made to ensure the fairness and ethical standards of our platform.

Sincerely,
FXGlory Accounting Department

Besvarelse fra FXGlory

13. nov. 2024

Hello dear client,

We take all feedback seriously and would like to clarify a few key points. Our trading conditions, which are clearly outlined in our terms, prohibit trading with leverage above 1:100 during news events. Such trades are considered misuse, may not be accepted, and are not guaranteed, as stated in our rule (Section 6.10).

When withdrawals are requested, all trades undergo a thorough review by our team. It is standard practice for trades to be scrutinized at this stage. We have no history of fraud or unfair practices. In fact, you have already successfully withdrawn three times your initial deposit.

This demonstrates that all trades and profits that comply with our trading conditions—terms you agreed to upon registration—are accepted. There is no personal bias or manipulation with any client's account or positions. Everything is handled according to our rules, with reports from multiple departments as well as our liquidity providers.

Although we did not expect this unfair review from you, we still appreciate your time and understanding in sharing your feedback.

Best regards,
FXGlory Accounting Department

Besvarelse fra FXGlory

17. jul. 2024

Dear Client,

We deeply regret to hear about your recent experience and understand how frustrating this situation must be for you. But at FXGlory, transparency and fairness are our top priorities. We acknowledge your concern regarding the policy on scalping, which is outlined in our terms and conditions and has always been there, with all our traders respecting this term.

Unfortunately, based on our policies, we cannot let misuses happen on our platform and people gain profits by an unfair practice or a trading style that is not accepted following the broker's terms and conditions which you had already accepted during registration.

But, still we would like to investigate this matter further to ensure that all procedures were followed correctly and to provide you with a clear explanation. Please reach out to our support team directly at support@fxglory.com or +44 744 190 6300 with your account details so we can assist you promptly.

Your satisfaction is very important to us, and we hope to resolve this issue to your satisfaction.

Best regards,
Customer Support Team
FXGlory

Besvarelse fra FXGlory

17. jul. 2024

Dear Client,

We respect your review and understand the importance of regulatory status in the forex industry. However, we believe your statement is somewhat irrelevant. Not all brokers are regulated in every part of the world, and lack of regulation in a specific region does not equate to unreliability.

FXGlory operates under strict guidelines to ensure the safety and security of our clients' funds, providing a trustworthy trading environment. If you have any specific questions or concerns about our practices or policies, please feel free to contact our support team.

Best regards,
Customer Support Team
FXGlory

Besvarelse fra FXGlory

17. jul. 2024

Dear Client,

We understand that unexpected charges can be frustrating and appreciate you bringing this to our attention, but our goal has always been to provide a transparent service, and we clearly state all fees, including withdrawal fees, in our terms and conditions in addition to a specific page dedicated to this on our website, to avoid any surprises.

Additionally, the amount of fee for every withdrawal method is calculated and clearly stated at the time of every withdrawal, which client can always acknowledge before the request and change it to another method available with low to zero fees at FXGlory.

We are continually reviewing our fee structure to ensure it remains competitive and fair. If you have any specific concerns or if there was any misunderstanding regarding our fee policies, please contact our support team at support@fxglory.com or +44 744 190 6300. We would be happy to discuss your concerns further and work towards a resolution.

Thank you for your feedback, as it helps us improve our services.

Best regards,
Customer Support Team
FXGlory