Profits Reached, Account Disabled, Support Silent
1. Support Issues
The live chat support barely works. I received replies maybe 5% of the time, and most messages were ignored.
The support email appears to be fake or inactive. Every attempt to send an email failed, so there is effectively no reliable support channel.
2. Account Locked After Profit
I purchased a One-Step Challenge – $100,000 account.
After reaching 15% profit, my account was suddenly placed “Under Review”.
Since then, I cannot log in to MetaTrader 5 (MT5) or trade at all.
No clear explanation, no timeline, and no resolution were provided.
3. No Resolution Despite Multiple Attempts
I contacted live chat many times, but nothing changed.
My account remains inaccessible, and support is not responding properly.
Conclusion Based on my experience, this company lacks transparency, proper customer support, and professionalism. Locking an account after achieving profits without communication raises serious concerns. I would not recommend fxcapitalfunded.com to traders looking for a reliable funded account provider.








