Sent the wrong door to our installer 1st time round and then failed to coordinate with the frame benders on template and measurements the 2nd time around. Due to this, it took 8 months for our correct... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I have been using Future products for just under 1 year now, I can only give 5 star reviews… I buy composite doors weekly no problems at all had 2 issues but both was resolved straight away everyth... Se mere
At Rock Solid Doors we have been using Future Products Solid Core Doors for over 5 years. They are always well made & packed carefully to protect the door & parts in transit We get very few call b... Se mere
Virksomheden har svaret
Telephoned for help regarding bi-fold doors . Hardly used as new build property virtually unlived in prior to us moving in recently. Spoke to receptionist who basically didn’t want to know, and l... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Manufacturers and Suppliers of Composite Doors, Upvc Windows, Doors & Panels and Aluminium Products for Trade. ISO9001 & SBD Company. Future Products Ltd are based in Mansfield in Nottinghamshire.
Kontaktoplysninger
Enterprise Close, NG19 7JY, Mansfield, Storbritannien
- 01623 635 171
- sales@futureproductsltd.com
- futureproductsltd.com
3,0
Middel
43 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very poor service and refusal to engage in discussion
I have a composite front door from this company. The finish on the threshold started to come off almost as soon as it arrived. Now, a year in, the finish is coming off the face of the door.
The other thing is that the door has changed so that I can no longer close it gently, the hinges seem to have shifted in some way.
I have since got another composite door for the back of the house, it has an Ultion lock. Future products say that their doors have Ultion locks. Well mine does not, it is a bog standard Yale lock.
All the above is not really my main complaint however. When I visited the factory to talk about this, the following happened.
The receptionist, I think she was called Kelly, was charming, however, the "Technical Director" would not even leave his seat to come and talk to me.
I have given two stars rather than 1 since the installer might be partly responsible but since the Technical Director won't even talk to me it is difficult to be precise about apportioning responsibility. I think that it is likely that at least part of the issue is a quality issue but their "guarantee" seems to be worthless as without the cooperation of the firm in at least trying to address the issue I have nowhere to go.
I will probably have to get a new door which will be an expensive lesson learned in trying to deal with this firm.
31. januar 2018
Uopfordret anmeldelse
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