Furness Building Society Anmeldelser 

Just opened an anniversary regular saver with Furness BS. Mightily impressed. Opened the account very shortly after it became available on line and within less than 10 minutes everything was up and running. Sent first monthly deposit even though it failed COP (as expected so soon after opening) and just waiting for it to show on line, probable tomorrow.

For any Building Society, never mind a small one, the service has been impressive. Some of these others that open attractive accounts and then get stuck, unable to cope, should take lessons from Furness

I downloaded the Furness Building Society app to open an account when it was first released. Since then I've had my maturity through and found switching my product really easy, all done through the app.

The app is user friendly and easy to use which was great for my first account with the Furness. Also managing money was straightforward with the details they provided, very happy with the whole service. Thank you

Excellent customer service from a genuinely locally focused business

Furness helped me greatly with 2 expatriate buy to let mortgages. They were complex but dealt with very professionally and with speed too. The rates on offer were excellent.

I would highly recommend them to anyone.

I’ve been visiting the branch in Kendal for many years now and the team there always cheer up my day.

As an independent mortgage broker, Furness are a lender that I am always happy to recommend. Their service levels and lending criteria are good and with a manual underwriting process, they are a lender that will listen and take a view on cases that some other lenders would not.

Great in branch service. Very helpful with my mortgage queries

Great mobile app for savings. Easy to open and easy to transact. And smooth maturity process. Staff will call if you need help.

I had a 2-year fixed mortgage with Furness. Halfway through, I finally found the courage to leave an abusive partner. That decision left me jobless, with no income and nowhere to turn.

I immediately told Furness about my situation, hoping for even the smallest bit of understanding or support. Instead, I was met with cold indifference. When my fixed term ended, my mortgage payments doubled overnight. Their only response: “You have to pay it.”

I filed a complaint, desperate for help, only to be told that everything they did was “justified.” For over nearly 2 and a half years my home stood empty as I struggled to pick up the pieces of my life—while they showed not a shred of compassion or empathy.

Now that I’ve finally sold the property, I can only warn others: Furness offered me nothing but cruelty and disregard at the lowest point in my life. No support. No humanity. No help.

Filled in the online enquiry form for a new mortgage and never received a response. Called into a branch and asked and was just told I had to ring up to chase.
Would have liked to have used a local BS but had no response from them!

It is almost as if the identity verification process has been designed specifically to frustrate your ability to apply for a simple savings account. Round and round in circles you go - nothing will satisfy the bot whose job it is to capture your likeness - and no working option to upload manually. A headache inducing waste of time.

When I placed savings with them in 2021 I had access to my savings online. For reasons known only to them, they then decided to create a new website and I cannot now access my accounts online.
I took note of the email I received a few months ago and decided to register. WHAT A MISTAKE!!
Because I have to take a photograph of me and my passport I have to do this on a mobile device - why ? Other companies allow a scan of my passport ! But I persevered and used my tablet. The registration process broke down 5 times, and each time all the information was lost and I had to re-start. On the 5th time I decided enough is enough, I have better things to do with my time ! Why change a working website???

I was selling my house and purchasing a new one so needed to change my mortgage I contacted Furness and spoke to fern Cloudsdale and explained this was somthing I needed doing fast and In record time fern explained everything with me and got me approved and paperwork sent over. I have to say fern worked extremely hard and got done what I needed as promised with no stress. Thankyou again fern

I tried to register with the Furness this morning to transfer an ISA to them. I had an ISA with them a few years ago and they were fine, but this time the registration process was awful. I gave up after about 2 hours and went elsewhere!

First experience with this building society. All I can say deposits are very slow to go into the account. Apart from that we will see how it goes.

Very happy customer. Savings account wax set up online without any human contact. First class and simple app giving all the info you need. Thankyou.

Tried to log into my account. Sent a 6 digit number to access the account. I was then asked for a five digit passcode!! What is going on? Very poor service

Just came off the phone from a lovely lady at The Furness Building Society. Had some issues with getting 'onboarded' to their new digital platform. Issues will be resolved manually by them. Sometimes it is how competently financial institutions resolve issues and respond to their customers that really counts. Supporting the Mutuals has probably never been more important as they can provide good old-fashion service along with the flexibility and transactional speed of a digital platform. Forgot to ask the lady's name; but thank you for your help and for being so patient with my hearing impairment.

Extremely poor services, please don't use this bank , avoid this services, high rates and I repeat again , Extremely Poor Services provided . Shame on this entity.