My eternal gratitude to Southern Co-Op Funeralcare on the Isle of Wight for their compassion, support, understanding and exemplary professionalism throughout the planning and conducting of my w... Se mere
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Se, hvad kunderne siger
I chose Southern Co-operative Funerals because of their great service, kindness and compassion. I used them for my husband’s funeral a couple of years ago and my mother’s before that. Nothing was too... Se mere
Virksomheden har svaret
During the sad lost of my husband Ian the staff at Southern Co-operative Funerals especially Tammy from the Fareham branch has help me by listening to my wishes for Ian and helping get though the pape... Se mere
This was a great service and just what was needed at such a sad time when the funeral procedure was not foremost in our minds at the time. Kim from Cosham was organised, knowledgeable, patient and pr... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
With almost 60 local funeral homes across the South, our knowledge and experience enables us to support local families with all of their funeral planning and bereavement needs. None of us like to think about the end of life, but by planning ahead we can reduce the burden on the people we love, at a painful time. A pre-paid funeral plan allows you to arrange and pay for your funeral in advance of need, providing emotional and financial peace of mind for you and your family.
Kontaktoplysninger
1000 Lakeside, Western Road, PO6 3FE, Portsmouth, Storbritannien
- 0800 243 380
- info@funeralplans.coop
- funeralplans.coop
James
James was really helpful and put you at ease ,answering questions and giving me time to think and decide
8. oktober 2024
Besvarelse fra Southern Co-operative Funerals
Dear Susan,
Thank you for your positive review. I am delighted to hear that you found our service simple and helpful. We truly appreciate you choosing us to arrange your funeral plan.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
Very friendly
Very friendly, exceptionally helpful.Answered all our questions. Felt reassured on the purchase of our policies.
27. september 2024
Besvarelse fra Southern Co-operative Funerals
Dear Mr. Eveleigh,
Thank you so much for taking the time to leave such a kind review. We are thrilled to hear that you found our team friendly and helpful, and that you felt reassured throughout the process. We truly appreciate your trust in us and your decision to purchase your plans with us.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
The whole procedure from start to…
The whole procedure from start to finish was so simple and delicately handled by your representative.
6. september 2024
Besvarelse fra Southern Co-operative Funerals
Dear Mr. Cattermole,
Thank you for your kind review. I am delighted to hear that you found the process to be handled to your satisfaction. It was our privilege to assist you during such an important time, and we truly appreciate your trust in us.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
Great service face to face appointment…
Great service face to face appointment everything explained very good price
2. september 2024
Besvarelse fra Southern Co-operative Funerals
Dear Mr. West,
Thank you for your kind review. We are truly delighted that you found the experience to be a positive one. It was a privilege to assist you in arranging your funeral plan, and we sincerely appreciate the trust you've placed in us.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
Karen and Nicola are good for your company.
The people we dealt with in the office and the Manager were first class she explained the details and answered our questions very well, nothing was missed, also we received the certificate and very helpful booklets the same week, Well done.
16. september 2024
Besvarelse fra Southern Co-operative Funerals
Dear Mr. Green,
Thank you for your positive review. I’m delighted to hear that you had a good experience with Karen and Nicola. We truly appreciate you entrusting us with arranging your plan.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
A positive experience
Good friendly approach. Extra questions answered, nothing was too much trouble.
Everything was carried out in a relaxed and positive manner.
9. september 2024
Besvarelse fra Southern Co-operative Funerals
Dear Mr. Hutchinson,
Thank you for your positive review. I’m delighted to hear that you found our service friendly. We truly appreciate you choosing us to arrange your plan.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
On behalf of the Palin family
On behalf of the Palin family, I would like to express our heartfelt thanks to Cheryl at the Ryde, Isle of Wight branch for looking after my beloved husband, and for guiding me through the whole process. Even now she is still guiding and helping me. While Cheryl was on holiday Johnathan stepped in to help her and he was just as helpful and for this I will be forever grateful.
Thank you so much for everything Cheryl and Johnathan. I will definitely be passing your details over to anyone else that needs help.
Kindest regards,
Mrs J Palin and family.
15. august 2024
Uopfordret anmeldelse
Lake, Sandown Isle of Wight
The Lake, Sandown Undertakers were so professional and respectful, all aspects of the funeral were handled with compassion and empathy, making what can be an upsetting experience very bearable. Little touches made all the difference, rose petals on the coffin and keys to a Memory Box placed in the deceased hand. And finally they were all dressed immaculately. Thoroughly recommend.
14. august 2024
Uopfordret anmeldelse
Co-op provided exactly what I needed
Co-op provided exactly what I needed. Communication was clear and prompt and finances were easy to deal with.
30. juli 2024
Besvarelse fra Southern Co-operative Funerals
Dear Mrs. Jakeman,
Thank you for your kind review. I am delighted that you found the experience positive. Thank you for choosing us to arrange your funeral plan.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
the whole experience was made easy.
the whole experience was made easy, the staff are great and patient, it did feel like one was making plans for there funeral but listening to what one wanted, so we were able to make it funny at times, great weight of my mind that family do not have the worry and expensive in the future
19. juli 2024
Besvarelse fra Southern Co-operative Funerals
Dear Sandra,
Thank you for your positive review. I am delighted that you found the process positive. Thank you for choosing us to arrange your plan.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
A fantastic and very positive meeting
The staff are very professional and manage an emotional situation with a very light touch. This makes a difficult situation much more relaxed and manageable. They are very approachable and even allow humour where appropriate. They deal with the most difficult questions openly, honestly and without a hint of faux sympathy or false facial expressions. It is actually an uplifting planning meeting.
25. juli 2024
Besvarelse fra Southern Co-operative Funerals
Dear Mr. Peet,
Thank you for your positive review. I am delighted that you found the experience positive and that we were able to meet your requirements for your funeral plan.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
Besvarelse fra Southern Co-operative Funerals
Dear Mr. Phillips,
Thank you for your purchase. I am delighted that you found our colleagues helpful and informative. I will ensure your comments are passed on to them.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
So easy to do
It could not have been made easier Everyone was so very helpful and pleasant I was made comfortable and everything was explained in great detail I was given plenty of time to discuss things The girls answer my question and I left feeling that I had what I wanted to happen to me when the time comes I feel that it was the right thng to do at the right time I told my daughter about it and her and her husband are now going to do the same thing
8. juli 2024
Besvarelse fra Southern Co-operative Funerals
Dear Shirley,
Thank you for your kind review. I am delighted to hear that you found setting up your funeral plan easy and that all your questions were answered satisfactorily.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
It was your member staff called Linda…yes
It was your member staff called Linda she made it enjoyable organise
5. juli 2024
Besvarelse fra Southern Co-operative Funerals
Dear Mr. Dicks,
Thank you for your kind review. I am delighted you found your overall experience enjoyable.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
Very quick & straightforward
Very quick & straightforward, but disappointed with the funeral plan going to my brothers home as I stressed that it should be sent to me as he is bed-bound, lives in a flat with communal letter box where all mail is left on floor & he is unable to get it!
9. juli 2024
Besvarelse fra Southern Co-operative Funerals
Dear Mrs. English,
Thank you for your review. I am pleased you found the process straightforward and timely.
In relation to your feedback about the plan being posted to your brother instead of yourself, I have investigated this matter thoroughly. As a result of your valuable feedback, we have reviewed our processes to ensure this will not happen again.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
Easy
To be honest it started off as being a bit of a faff having to have a telephone conversation first and then an appointment to meet someone at the chosen branch but apparently this is a legal requirement now. Tess was brilliant when I met her and sorted everything out very quickly explaining everything very clearly. I thoroghly recommend using the Southern Co-op.
5. juli 2024
Besvarelse fra Southern Co-operative Funerals
Dear Lesley,
Thank you for your positive review. I am glad you found our service to be quick and informative. We appreciate you choosing us to arrange your plan.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
Efficient, friendly and professional
The only niggle was not having someone available to answer the door which meant Jo had to be interrupted a few times but otherwise it was great, friendly, professional and fully explained throughout, thank you
28. juni 2024
Besvarelse fra Southern Co-operative Funerals
Dear Mrs. Stevenson,
Thank you for your kind review. I am delighted to hear that you found our colleague Jo to be both friendly and professional, and that you were able to purchase your plan smoothly.
Regarding your feedback about Jo being interrupted to answer the door, I will ensure this is communicated to the team to improve our service.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
Besvarelse fra Southern Co-operative Funerals
Dear Annette,
Thank you for your kind review, it is always good to receive positive feedback. I will ensure I pass your comments onto our colleague who you set your plan up with. Thank you for choosing us to arrange your plan.
Kind regards
Linda Uwawuike
Funeral Planning Manager
Wasn't always sure I was being listened…
Wasn't always sure I was being listened to, but you were always patient and polite, which is very important.
Can't remeber when I had this discussion, too long ago for my old memory, but I think it was in May...
15. maj 2024
Besvarelse fra Southern Co-operative Funerals
Dear Jeff,
Thank you for your kind review. I will ensure your comments are communicated to our colleague so that we can continue striving to provide first-class service to our clients. We appreciate your trust in us for your Funeral Plan and thank you for choosing our services.
Kind regards,
Linda Uwawuike
Funeral Planning Manager
Straightforward.
The funeral plans offered are laid out for you to choose what suits you best, with options at extra cost. Should you need advice the customer service very helpful.
29. maj 2024
Besvarelse fra Southern Co-operative Funerals
Dear Mr Leonard
Thank you for your kind review, I am delighted you found the process straightforward and that you found our colleagues to be helpful. Thank you for choosing us to arrange your Funeral plan.
Kind regards
Linda Uwawuike
Funeral Planning Manager
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