I bought a 25k account and haven't been…
I bought a 25k account and haven't been able to login on mt5 for months now customer service is very terrible no reply for weeks then one reply that doesn't address the problem
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
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I bought a 25k account and haven't been able to login on mt5 for months now customer service is very terrible no reply for weeks then one reply that doesn't address the problem
1-star review — MT5 account not working
I purchased a FundedUp account and have been unable to properly access/use the MT5 account. I have contacted customer support regarding the issue but have not received a satisfactory resolution.
I paid for the service expecting to be able to use the trading account, but the technical issue has prevented me from doing so. I am posting this review publicly so other traders can be aware of my experience and so FundedUp can address the issue.
Account: $25,000
Date purchased: August 28, 2026
Platform: MT5
Support contacted: Yes
Current status: Still unresolved
Was able to get my first payout trading using just technical analysis cos of the rule. Hoping in the future other markets would be made available.
The experience so far has been interesting. I got a payout tho.
I received my payout but the website is a bit difficult to navigate.
They’ve got some improvements to make but it’s been a good experience so far.
The worse prop firm i could ever come across. I bought two challenges for $150 that’s $300 in all. Recently, I passed my challenge. I have been texting them for three days. No one has been replying. They closed the chat and resolve the conversation without helping me out. I am still at phase one and have not gotten a chance to do phase 2. No one will reply. No one will tell me what is going on. It’s been 3-4 days now.
I just passed phase 1 No one is replying to me about phase 2. It has been days and customer service is not responding.
So far the first propfirm I’ve gotten a payout through, flexible rules and fast payouts processing. Their customer service is also quite helpful, Only issue is their not active on weekends
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